Head of PMO
United Arab Emirates
- Current
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- Head of Program Management Office at Universal Studios Dubailand
- Past
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- Director, Program Management Office at Interoute
- Senior Manager, Service Management & Remote Operations at Interoute
- Customer Service Manager at Interoute
- Senior Project Manager, International Implementations at Interoute
- Entrepreneur & Senior Consultant at Brainware
- R&D Engineer at COLT Telecom
- Entrepreneur & Project Manager at Morpheus
- Education
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- Project Management Institute
- IECS - The Strasbourg Graduate School of Management
- IECS - The Strasbourg Graduate School of Management
- Ecole Supérieure des Arts décoratifs de Strasbourg
- Université Marc Bloch (Strasbourg II)
- Université Marc Bloch (Strasbourg II)
- Recommended
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27 people have recommended Frederic - Connections
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500+
connections
- Industry
- Information Technology and Services
- Websites
Frederic Casagrande, PMP’s Summary
I am a charismatic leader, with a successful track record of teambuilding and over 12 years experience in Project Portfolio & Program Management in fast paced and international environments. Familiar with reporting directly into Senior Executive (VP, EVP, CEO), I am always giving the extra mile. My professional objective in the coming years is to continue to be a Change Agent, to move towards a Chief Information Officer or Chief Project Officer position in a large corporation and to drive the organization towards its project/program/portfolio management maturity and manage or recover large, complex, global transformational programs.
Frederic Casagrande, PMP’s Specialties:
• Certified PMP from PMI
• 150+ Global & Transformational Projects in IT, IS, Telco, Web & eBusiness (100M€+ budget)
• Expertise in Communication Management, Change Management, Stakeholder Management
• Clear understanding of strategic drivers & how to align Programs with strategic pillars
• Third party management & Stakeholder management (including Executive Management)
Frederic Casagrande, PMP’s Experience
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Head of Program Management Office
Universal Studios Dubailand
(Entertainment industry)
July 2008 — Present (4 months)
Building a Program Management Office within the IT Division of Universal Studios Dubailand from a green field.
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Director, Program Management Office
Interoute
(Privately Held; 501-1000 employees; Telecommunications industry)
June 2007 — June 2008 (1 year 1 month)
Promoted to build a PMO within Interoute from a green field, reporting directly into the VP of Service Delivery, my main responsibilities include:
• Advocate Project Management best practices & lead culture switch
• Demonstrate clear improvements through deployment of proper Project Management methodology
• Developing & implementing PMO standard tools & templates across Interoute
• Building Interoute Project Management methodology based on existing standards
• Recruitment, nurture & sustained development of a solid team of certified professionals
• Developing with HR a Project Management Training Plan for Interoute senior management & staff
• Reporting to Senior Executive level on Portfolio performance
• Selecting & Implementing a Project Portfolio Management software solution
• Mentoring Senior Project Management resources across Interoute & coaching for certification preparation
• Ensuring Strategic Programs are managed to the PMO standard and recovering troubled Projects -
Senior Manager, Service Management & Remote Operations
Interoute
(Privately Held; 501-1000 employees; Telecommunications industry)
September 2006 — June 2007 (10 months)
Promoted to head the Service Management function of Interoute, reporting directly into the Vice-President of Customer Operations, my responsibilities included:
• Engineer and maintain all Service Management processes (aligned with ITIL & Six Sigma standards)
• Dotted-line management of 16 Customer Service Managers across Europe in a strong matrix environment
• Supporting Recruitment of Service Managers across the company
• Management escalation contact for Key Accounts customers (50M€+ annual revenue portfolio)
• Management of Remote Customer Operations teams for acquired companies (Spain, Bulgaria and UK)
• Responsible for Customer Operations KPI Reporting (supervisor of an operation support assistant)
• Chairman of the Service Management Review Committee (defining who the Top Tier customers are)
• Member of the Operational Change Control Board -
Customer Service Manager
Interoute
(Privately Held; 501-1000 employees; Information Technology and Services industry)
January 2006 — August 2006 (8 months)
Promoted Customer Service Manager after PSINet Europe merged with Interoute, reporting directly into the Country Manager, my responsibilities included:
• Service management for Switzerland Key Accounts (2M€+ annual revenue portfolio)
• Project Management for all Swiss Key Accounts implementations
• Support for large & complex European Project Bids -
Senior Project Manager, International Implementations
Interoute
(Privately Held; 501-1000 employees; Information Technology and Services industry)
September 2005 — January 2006 (5 months)
I joined PSINet Europe short before its acquisition by Interoute. My responsibilities included:
• Management of large complex international projects; resource planning & third parties management
• Management of the 6’000 sq.m data centre as deputy facility manager
• Revision & documentation of the implementation processes prior to the company integration -
Entrepreneur & Senior Consultant
Brainware
(Privately Held; 1-10 employees; Information Technology and Services industry)
January 2003 — August 2005 (2 years 8 months)
I founded this consulting firm in the field of IT proposing services ranging from Audit and technological survey to IT Project Management & Recovery:
• P&L Management of the company; Products and services definition; Customer relationship management; Outsourcing of the CIO function for other SMEs
• Organization and participation to numerous conferences about blogs, new technologies, social networking and viral marketing
• Project Management of complex relocation and rationalisation of web hosting companies and dematerialization of the public bids -
R&D Engineer
COLT Telecom
(Public Company; 1001-5000 employees; CTM.L; Telecommunications industry)
June 2000 — August 2003 (3 years 3 months)
I joined this pan-European Telco when they launched their Internet services in Switzerland. Within the IP R&D team, I worked on engineering and project management tasks:
• Project Management for the IP services management web portal for the customers and the resellers
• Development of the graphical user interface and the front-end of the extranet applications of the company
• Training of the staff (270 people) and writing of the documentation in English, French and German -
Entrepreneur & Project Manager
Morpheus
(Privately Held; 1-10 employees; Internet industry)
May 1997 — May 2000 (3 years 1 month)
I founded one of the first Web Agencies in Alsace. Specialized in subcontracting for bigger companies, I built a stable relation with them in order to perpetuate my business, which made me work on more than a hundred web sites, with budget up to 1M€:
• P&L Management of the company; products and services definition; customer relationship management
• Development of web applications in HTML; VRML; PHP; JavaScript; CSS
• Project Management of more than 100 medium to big sized eCommerce web applications
• Teaching web development in the Multimedia Class at the MJM (Strasbourg Design School); and business computing at the IECS (Strasbourg Graduate School of Management)
Frederic Casagrande, PMP’s Education
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Project Management Institute
PMP, Project Management, 2007 — 2007
Certified PMP since May 2007.
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IECS - The Strasbourg Graduate School of Management
Master, Management, 2004 — 2005
Master's degree in management, marketing & international business, majored in e-business.
- Activities and Societies:
- Alumni board member & Online networking manager (http://www.iecs-network.org), Chief editor of the blog (http://iecs.blogs.com)
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IECS - The Strasbourg Graduate School of Management
University Diploma, e-business, 1998 — 1999
First university degree in the field of e-business in France.
- Activities and Societies:
- Comelec (www.comelec.net)
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Ecole Supérieure des Arts décoratifs de Strasbourg
Workshop, VRML, 1998 — 1998
My VRML (Virtual Reality Modeling Language) project : http://www.casagrande.la/archives/vrml98/stonehenge.wrl
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Université Marc Bloch (Strasbourg II)
Associate, Musicology, 1994 — 1996
- Activities and Societies:
- President of the musicology society, Vice-President of AFGES (http://www.afges.org)
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Université Marc Bloch (Strasbourg II)
Associate, English, 1992 — 1993
American & English Litterature & Civilisation
- Activities and Societies:
- Member of AFGES (http://www.afges.org)
Additional Information
Frederic Casagrande, PMP’s Websites:
Frederic Casagrande, PMP’s Interests:
Project & Program management, web 2.0, blogging, networking, management, process engineering, golf, books, nice cars, martial arts, cuban cigars, heroic-fantasy
Frederic Casagrande, PMP’s Groups:
PMI (PMO SIG; Troubled Project SIG), CEO Bloggers Club, IWA, Euro-NECO, OMAC, Bujinkan Niten Dojo, SdB+PM, Gantthead, Equestrian Order of the Holy Sepulchre, IECS Network
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IECS Network -
SdB+ PM Forum -
French Web 2.0 -
Project Management Professionals (PMP) -
PSINet Alumni -
The Good COLT crown -
PMI-AGC -
Equestrian Order of the Holy Sepulchre of Jerusalem -
Theme Parks -
International Association of Amusement Parks and Attractions -
Universal Studios Japan / Spain / Singapore / Dubai
Frederic Casagrande, PMP’s Honors:
• Intuitu Personae Consultant for the Chamber of Commerce and Industry of Strasbourg.
• Knight of the Equestrian Order of the Holy Sepulcher of Jerusalem
Frederic Casagrande, PMP’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
