Glenn Herman

Current

• President & CEO at Five Point Networks, Inc.

Past

• Senior Project Manager at IBM
• Senior Project Manager at IBM
• Senior Project Manager at IBM

• Senior Project Manager at IBM
• Senior Project Manager at IBM
• E-Commerce Manager at Cox Communications
• Design and production Manager at Prodigy
• Senior Producer at Prodigy
• Senior Producer (consulting) at Prodigy
• Affirmative Action Assistant at CUNY

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Education

• City University of New York-Hunter College

Connections

29 connections

Industry

Information Technology and Services

Websites

• My Website
• My Company

Glenn Herman’s Summary

Glenn E Herman has over seventeen years of experience in the field of computer integration and program management, both in the private and public sectors. He has held senior positions at IBM, Cox Communications, Prodigy Services and the City University of New York. He has built and led many large delivery organizations and he has managed total lifecycle process on hundreds of web portals, e-commerce sites and content hubs. His experience in e-business design and integration spans both pre and post web. Mr. Herman has also guided the executive policies for such entities as The NFL, Footlocker, The United States Mint, The Department of Commerce, The US Office of Personnel Management, American Express, Amazon.com, Hunter College and CUNY Headquarters.

Glenn Herman’s Specialties:

http://www.glennherman.com
http://www.fivepointnetworks.com

Glenn Herman’s Experience

• President & CEO

  Five Point Networks, Inc.

  (Privately Held; 1-10 employees; Online Media industry)

  January 2004 — Present (4 years 10 months)

  Five Point Networks, Inc. is a group of strategic thinkers that incubate and market bleeding edge web technolgies and Digital Media properties.

• Senior Project Manager

  IBM

  (Public Company; 10,001 or more employees; IBM; Management Consulting industry)

  November 2002 — December 2003 (1 year 2 months)

  Retirement Systems Modernization (RSM) will provide Federal employees ready access to their Federal government retirement account information, regardless of their current agency affiliation. RSM will convert—from paper to electronic media—the historical retirement records maintained at the OPM Retirement Operations Center for the current Federal workforce, which is currently estimated at 2.7 million employees. This will allow for greater use of advanced decision tools by beneficiaries, OPM, and agency HR staff while reducing the costs of storing and managing large amounts of paper. The first phase of the 5 year development lifecycle is scheduled to launch in mid late 2003.

• Senior Project Manager

  IBM

  (Public Company; 10,001 or more employees; IBM; Management Consulting industry)

  May 2002 — November 2002 (7 months)

  Assumed control of project in June 2002. IBM had classified the project as troubled because of the desire of the customer to initiate legal action against IBM due to contract breach and non-performance. I began negotiations with the Department of Commerce in order to prevent the first known governmental lawsuit against IBM. During my tenure on the project I achieved:
  
  - Contractual agreement that Department of Commerce will not sue IBM.
  - Contractual agreement to a 3 month development schedule that will improve the current application/code performance and functionality.
  - Vast cost savings (“stopping the bleeding”) on the IBM side (this project had lost $4M by the time I took charge). Negotiating a 2M dollar IBM loss into a 3M IBM T&M Contract.
  - Total replacement of IBM development and creative team within one month. This laid the groundwork for turning around customer opinion on IBM’s ability to perform.

• Senior Project Manager

  IBM

  (Public Company; 10,001 or more employees; IBM; Management Consulting industry)

  May 2000 — May 2002 (2 years 1 month)

  Managed Online Catalog effort from kickoff to the maintenance and transition handoff. The online catalog project built a new US Mint electronic storefront that consisted of Websphere Commerce Suite 4.1, DB2 and Vignette. The solution was integrated into CommercialWare, a COTS Retail ERP system. The delivered system supported member account creation, cross-sell/up-sell, real-time “in stock” verification, and real-time credit card authorization. The solution was launched on September 11 th 2001. This project was honored internally at IBM as the “best example of a public sector win” in 2002 and 2003.
  
  - Managed Technical and creative teams’ mapping of those requirements to a meta-design document and project schedule.
  - Executed against the project scheduled and delivered the documented solution on time and on budget.
  - Managed the post launch maintenance phase and work transition back into the US Mint from IBM

• Senior Project Manager

  IBM

  (Public Company; 10,001 or more employees; IBM; Management Consulting industry)

  January 2000 — May 2000 (5 months)

  eVenator, whom I was already working for on the NFL Online Shop project, asked me to lead a four month exercise to produce a SOW, a requirements definition document and a detailed meta design document for a proposed scope of work that would modernize the Footlocker online stores (Footlocker, Ladies Footlocker, Kids Footlocker) into a single integrated e-commerce application. I completed this exercise on time and under budget.
  
  - Integrated legacy UNIX catalog systems into a custom web/database application.
  - Managed design and User Interface for cross selling, up selling and overall transactional flow of the application.
  - Gathered all requirements (functional, nonfunctional and business rules) into a single 500 page document.
  - Produced 5 complete creative designs for the new site including artwork, information designs, cut guides, etc.

• Senior Project Manager

  IBM

  (Public Company; 10,001 or more employees; IBM; Management Consulting industry)

  June 1999 — April 2000 (11 months)

  Managed initial requirements phase, technical scoping, hosting solution and development of the NFL Shop online catalog store.
  
  - Enlarged initial project scope by 2M by successfully up-selling more functions, services and maintenance effort into the contract.
  - Integrated legacy UNIX catalog systems into a custom web/database application.
  - Managed design and User Interface for cross selling, up selling and overall transactional flow of the application.
  - Managed a Requirements phase that would allow customer to incorporate another 5 catalog properties into a single unified application database, a single unified checkout, as well as retaining unique components to the pre-existing NFL Shop Site.

• E-Commerce Manager

  Cox Communications

  (Privately Held; 1001-5000 employees; Management Consulting industry)

  May 1998 — January 1999 (9 months)

  -Reported directly to VP of Business Development. Generated over 100M in new revenue through revenue sharing agreements, strategic investments, ad sales.
  - Created, implemented and managed E-Commerce strategy for Cox's 30 Website Network. Including assessing current and future technology solutions.
  - Built Shopping Channel in three months equivalent to Microsoft Plaza, Yahoo! Shopping, Prodigy Shopping Network, etc.
  - Combined revenue potentials of click-through, percentage based on transaction and sponsorships into a coordinated new revenue stream for Cox.
  - Leveraged Cox's Content creation potential and turned it into sponsorship dollars.
  - Implemented network-wide integration of transactional opportunities into every level of the Content Offering.

• Design and production Manager

  Prodigy

  (Privately Held; 201-500 employees; Management Consulting industry)

  October 1996 — April 1998 (1 year 7 months)

  Designed, executed and maintained Prodigy’s shopping area “Prodigy Shopping Network”. This mall utilized credit card verification, cross sell/up sell technology, registration for users, smart shopping cart technology as well as having over 50 stores with a common Checkout using the Broadvision platform.
  
  - Increased banner revenues from .06% per impression to 10% impression for all ad inventory.
  - Managed technical and creative planning for Prodigy’s Content Area which consisted of over 300 web sites.
  - Worked on all advertising and co-branding deals including Amazon and American Express.
  - Handled design and content creation for major third party deals, like Atlantic Records, Warner Brothers, Capitol Records, as well as the deals for Batman & Robin, Paul McCartney's Flaming Pie Album and the Fan-demonium contest.
  - Developed company's grass-roots level strategy for implementing transactional components into content offerings.

• Senior Producer

  Prodigy

  (Privately Held; 201-500 employees; Management Consulting industry)

  July 1995 — October 1996 (1 year 4 months)

  -Invented game-type applications as well as other non-traditional types of HTML features for the music area.
  - Managed production of “virtual” shows, where the online member, as well as one of the 100,000 stadium participants, could see and experience everything via the Web with the use of “wireless LANs”, REALAUDIO streaming and real-time uploading of HTML, IRC chat, photos and sound.
  - Managed the design and execution of shows and off-site presentations, utilizing advanced sound systems, LANS, projection systems as well as video, audio and photographic feeds.
  - Invented the “tour diary” feature where rock bands send behind-the-scenes reports and digital photos via FTP or e-mail. Created numerous sites for presenting these features to members.
  - Managed production schedules and employees involved with music projects.
  - Supervised all equipment purchasing decisions, as well as upgrade and repair.
  - Arranged and executed celebrity chats, both in-house, IRC and HTML-based.

• Senior Producer (consulting)

  Prodigy

  (Privately Held; 201-500 employees; Management Consulting industry)

  February 1993 — July 1995 (2 years 6 months)

  Built online storefronts for Sam Goodie Online Music and Columbia House using pre-web proprietary in-house applications like CREDO, TTOPS, and the backend TPF system.
  
  - Developed “Communities of Interest” on the World Wide Web, shifting the focus from proprietary in-house development tools to HTML.
  - Built 50 Web Sites in less than two months.
  - Supervised over 100 external Web Page Moderators, both technically and from a content standpoint.
  - Produced features using in-house tools, as well as pioneering the use of sound and photos on the Prodigy Service.
  - Created the most financially successful bulletin board on the Prodigy service.
  - Arranged and executed high-profile celebrity chats.

• Affirmative Action Assistant

  CUNY

  (Educational Institution; 1001-5000 employees; Education Management industry)

  February 1990 — January 1993 (3 years)

  Designed and implemented system that captured all data for the Office of Affirmative Action. Both at Hunter College and at the CUNY Headquarters.
  
  - Produced all Affirmative action documents and insured compliance with the state and federal authorities for Hunter College.
  - Created and implemented an auditing system at the CUNY Headquarters. Performed four year compliancy audits on Affirmative action plans for 11 senior colleges, 6 community colleges, a graduate school, a law school and a school of biomedical education.
  - Coordinated and managed team of auditors and financial analysts.
  - Created workflow process that coordinated and standardized all data collection methods and outputs for 11 senior colleges, 6 community colleges, a graduate school, a law school and a school of biomedical education.

Glenn Herman’s Education

• City University of New York-Hunter College

  BA, Communications, 1989 — 1992

  Activities and Societies:

  Gloden Key Society, Magna Cum Laude.

Additional Information

Glenn Herman’s Websites:

• My Website
• My Company

Glenn Herman’s Contact Settings

Interested In:

• new ventures
• expertise requests
• business deals
• reference requests
• getting back in touch