Nestor Albuquerque, MsC.

Current

• Ger. Projetos at Ci&T

Past

• Service Desk Coordinator at Syngenta Proteção de Cultivos Lyda.
• LA Service Desk Coordinator - Brazil at Asyst Sudamerica @ Johnson & Johnson
• Professor at UNIVAP

• Support Manager at Masterfoods South America
• Volunteer at Sao Paulo Chapter at PMI Iniciatives
• Planning Specialist - Risks and Internal Controls at EMBRAER S.A.
• IT Planning Staff at Embraer
• Analista de Suporte at ERICSSON Celulares
• IT/IS Support Analyst at Ericsson
• IT Support Specialist at Ericsson Mobile Phones Plant
• Systems Analyst at HSBC

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8 more...

Education

• Universidade de Taubaté
• Pontifícia Universidade Católica do Paraná
• Universidade de São Paulo

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Recommended

13 people have recommended Nestor

Connections

335 connections

Industry

Information Technology and Services

Nestor Albuquerque, MsC.’s Summary

Having started in the IT field since the B.S. in Computer Sciences, with post-graduations in Software Engineering and Project Management, I have recently earned a MsC in Management and Regional Development, with a PMO implementation as theme for dissertation. Field experience was founded in the Support area, with activities varying from desktop support and implementation to corporate networks configuration, monitoring and maintenance. Also PMO planning and implementation, and Internal Controls assignments made ground for many trainings and courses writen and presented. Recently, at Mars, Inc., I was in charge of global alerting, monitoring and job scheduling for IT infrastructure and applications, with teams in Brazil, England and China.

Nestor Albuquerque, MsC.’s Specialties:

Having the support for IT infrastructure and project management as core specialties, I can also train and coach for IT Project Managers, with good capability for product and services pre-sales support and policies, procedures, and job descriptions' writing.

Nestor Albuquerque, MsC.’s Experience

• Ger. Projetos

  Ci&T

  (Information Technology and Services industry)

  2008 — Present (less than a year)

• Service Desk Coordinator

  Syngenta Proteção de Cultivos Lyda.

  (Information Technology and Services industry)

  June 2008 — August 2008 (3 months)

  Coordinator for outsourced services for I.S. support (service desk, printing and others).

• LA Service Desk Coordinator - Brazil

  Asyst Sudamerica @ Johnson & Johnson

  (Privately Held; 201-500 employees; Information Technology and Services industry)

  July 2007 — April 2008 (10 months)

  Projects concluded as Coordinator for the Latin America Regional Call Center, providing business communications support for 21 Local Administrators in LA countries' Help Desks, with a 24x7 team of 11 people, taking calls in three languages and reporting to the Data Center and Network Operations Directorate, based in Belgium.

• Professor

  UNIVAP

  (Non-Profit; 501-1000 employees; Higher Education industry)

  August 2007 — September 2007 (2 months)

  Professor in the Project Management post-graduation for the discipline "Project Integration Management"

• Support Manager

  Masterfoods South America

  (Privately Held; 10,001 or more employees; Food Production industry)

  September 2006 — April 2007 (8 months)

  Functional Mgr for ESM team (Alerting, Monitoring and Job Scheduling), with analysts in Brazil (3), UK (3) and China (3). Also part of the job was the line managing for 2 teams: 3 people from a global team and 2 from another. Goal was to align to Corp. and IT Strategies, using ITIL and Best Practices, as well as other Governance and Project Management guidance (COSO, COBIT, PMI, etc.).
  Accomplishments included:
  -Finishing staffing for the team (1 for England, 1 for China, and 1 transition from the 2nd level support);
  -External training, cross-training, transition, and teamwork on the 3 regions where ESM is based;
  -During USA DST change ESM continued its support for TWS and TEC areas, with no issues or outages reported (400+ servers for TWS, TEC, and WUG environments) and several Work Orders were attended, even by new team members (from 2-month to 2-weeks "in the house"), who also participated actively in the changes.

• Volunteer at Sao Paulo Chapter

  PMI Iniciatives

  (Information Technology and Services industry)

  2003 — 2007 (4 years)

• Planning Specialist - Risks and Internal Controls

  EMBRAER S.A.

  (Privately Held; 10,001 or more employees; ERJ; Defense & Space industry)

  July 2000 — September 2006 (6 years 3 months)

  March, 2005, I've joined Risk and Internal Controls management to help assessing and implementing SOX's Internal Controls in some areas of Embraer's finance dept. I also had the opportunity to coordinate efforts regarding Project Management for the IT Directorate at Embraer (NYSE: ERJ), Brazil.
  November, 2004, we've also finished the development of a software tool (Notes-based) for registering, controlling and managing the demand for IT services and products that other areas request. Marketing and our own division were "launch customers" for this tool.
  We have accomplished the implementation of a process to manage IT requests from other areas, with a management view of the ongoing projects (from short term activities to long term projects), which we called "Demand Management".

• IT Planning Staff

  Embraer

  (Public Company; 10,001 or more employees; ERJ; Information Technology and Services industry)

  2001 — 2003 (2 years)

  Responsible for the PMO organization, project selection process and documentations, and PM training for System Developers.

• Analista de Suporte

  ERICSSON Celulares

  (Public Company; Information Technology and Services industry)

  1996 — 2000 (4 years)

• IT/IS Support Analyst

  Ericsson

  (Public Company; Information Technology and Services industry)

  1996 — 2000 (4 years)

• IT Support Specialist

  Ericsson Mobile Phones Plant

  (Public Company; 10,001 or more employees; Telecommunications industry)

  1996 — 2000 (4 years)

  Started as a IT Technician for a 600-people plant, worked as network analyst and help desk support specialist until hired in 1997 as network servers' manager and later also as infrastructure specialist (data, telecom and power supplies) for a 30-people structure. Participated in the major upgrades of the infrasctructure until factory reached its 700-user structure, including production lines' equipment. Left the company as proposed, few months Ericsson reestructured its mobile business in joint vetures and layoffs in Brazil.

• Systems Analyst

  HSBC

  (Public Company; 10,001 or more employees; Banking industry)

  1990 — 1993 (3 years)

  In this position experienced challenges and pressure of the banking business, developing and implementing transactions and upgrades in the Pascal environments (midrange Unix and MP-M systems), COBOL, CICS and Roscoe (at the mainframe). Support to end-users (tellers and branches' managers) and application specialists was also part of the job.

Nestor Albuquerque, MsC.’s Education

• Universidade de Taubaté

  Master in Management and Regional Development, PMO and General Management, 2004 — 2006

• Pontifícia Universidade Católica do Paraná

  Computer Science 1984 — 1987

• Universidade de São Paulo

Additional Information

Nestor Albuquerque, MsC.’s Interests:

Professional: Project/Program/Portfolio Management, PMO, Corporate Governance in general, Internal Controls and Organizational Development/Design Personal: swiming, bicyles, basketball and street jogging.

Nestor Albuquerque, MsC.’s Contact Settings

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