Susana Rosende (susana@writewaydesigns.com)

Current

• Contract Senior Technical Writer at Lockheed Martin
• President at Write Way Designs, Inc.

Past

• Documentation Specialist at Wyndham Vacation Ownership
• Technical Publications Supervisor at Attorneys' Title Insurance Fund (ATIF or The Fund)
• Senior Technical Writer at Phoenix International

• Technical Writer at John H. Harland Corporation
• Technical Translator (English/Spanish) at Fiserv Corporation
• Documentation Specialist at Brown and Caldwell Environmental Engineering
• Technical Writer at Greater Orlando Aviation Authority

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4 more...

Education

• Valencia and Seminole Community Colleges
• University of Central Florida
• Rutgers, The State University of New Jersey-New Brunswick

• University of Houston
• Burlington County College in Pemberton, NJ

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2 more...

Recommended

11 people have recommended Susana

Connections

500+ connections

Industry

Writing and Editing

Websites

• My Company
• Resume
• myspace.com/writewaydesigns

Susana Rosende (susana@writewaydesigns.com)’s Summary

I hold a BA in English/Technical Communication and have been in the technical writing and editing field for the greater part of two decades.

I am skilled in writing and designing end-user software manuals, online help, Web content, Web help, training guides, installation guides, white papers, proposals, presentations, and reports using Adobe Creative Suite including FrameMaker, Acrobat, Photoshop, Dreamweaver, InDesign, and Fireworks, HTML, XML, DHTML, CSS, and Javascript, and Microsoft Office Professional. In addition to technical prowess, I am an excellent communicator, writer, designer, and leader.

I have worked on small, medium, and enterprise-wide projects as a writer, editor, designer, software tester, and documentation supervisor. I am creative and fully conversant with many development and communications methodologies and understand the need to weigh process against productivity. I foster inter-team communications and help enable my team and project to succeed.

My goal is to work full-time with good and productive teams on interesting and engaging projects as a Communications, Technical Publications, or Documentation Director or Manager, or Senior Technical Writer, Instructional Designer, Copy Writer, Editor, Web Author, or Business Analyst. I greatly enjoy helping teams succeed in meeting their deadlines for deliverables.

I am also available for part-time communications, editorial, and design work through my freelance business, Write Way Designs, Inc. at http://www.writewaydesigns.com.

CONTACT:
407-670-9554, and susana@writewaydesigns.com
Online resume: http://www.writewaydesigns.com/resume.html

Susana Rosende (susana@writewaydesigns.com)’s Specialties:

* Adobe Acrobat, Dreamweaver, PhotoShop, FrameMaker, RoboHELP

* HTML, XHTML, CSS

* Microsoft Office Professional

* FullShot, SnagIt

* Web, Windows, AS/400, Mainframe, Linux, OS/2, Mac, .Net, Client-server

* ISO 9000, Information Mapping, CMMI

* Manager, Senior Technical Writer, resourceful, creative, self-starter, team player, English/Spanish,

* Society for Technical Communication (STC), IEEE Proffessional Communications Society (PCS)

Susana Rosende (susana@writewaydesigns.com)’s Experience

• Contract Senior Technical Writer

  Lockheed Martin

  (Public Company; 10,001 or more employees; LMT; Defense & Space industry)

  August 2008 — Present (3 months)

  * Writing and maintaining training and operator manuals for the Simulation & Training department, in a deadline-driven Technical Publications department.
  
  * Using Adobe Structured FrameMaker, Arbortext, Microsoft Word, Adobe Acrobat, Microsoft Photo Editor, SnagIt, and Microsoft PowerPoint

• President

  Write Way Designs, Inc.

  (Privately Held; Myself Only; Writing and Editing industry)

  January 1997 — Present (11 years 10 months)

  Communications company offering technical writing, copy writing, editing, website authoring, graphic design, illustration, photography, English/Spanish translation. Recent work includes:
  
  * Translated (English/Spanish) articles, websites, and manuals using FrameMaker, Acrobat, Photoshop, Word, Dreamweaver, and HTML,
  
  * Gathered business requirements and documented them in a language understood by both IT and the business teams,
  
  * Built use cases, documented process flows and business rules,
  
  * Used established methodologies in all stages of the instructional design process, including needs assessment, analysis, design, development, implementation, and evaluation (ADDIE),
  
  * Used knowledge of Web-based applications developed using the Microsoft Development Life Cycle and Microsoft C#, ASP, and XML,
  
  * Designed websites, logos, and graphics using HTML, CSS, Javascript, Adobe Photoshop, Macromedia Dreamweaver, PHP
  
  * Photographed weddings and portraits.

• Documentation Specialist

  Wyndham Vacation Ownership

  (Public Company; 10,001 or more employees; WYN; Hospitality industry)

  February 2008 — July 2008 (6 months)

  Wyndham Vacation Ownership develops, markets, and sells timeshares and provides consumer financing to owners across the world. It is headquartered in Orlando, Florida, and is supported by more than 16,000 employees globally.
  
  Documentation Specialist
  * Authored and maintained policies and procedures in SharePoint for a call center and trainers in the fluid, fast-paced, and intensely deadline-driven Learning & Development department.
  
  * Used Adobe Creative Suite, Adobe Captivate, Microsoft Project, SharePoint, Microsoft Office Professional, Mainframe, and SnagIt

• Technical Publications Supervisor

  Attorneys' Title Insurance Fund (ATIF or The Fund)

  (Privately Held; 501-1000 employees; Writing and Editing industry)

  August 1997 — February 2008 (10 years 7 months)

  http://www.thefund.com, Orlando, Florida
  The Fund is a software developer and title insurance company with a focus on providing integrated technology solutions to attorneys practicing in the real estate market. Applications supported are developed using C++, C, C#, PowerBuilder, Visual Basic, COBOL, DB2, SQL Server, and Oracle running on Windows, Unix, and mainframe platforms.
  
  Technical Publications Supervisor:
  * Managed a team of technical writers,
  * Planned, designed, and wrote end-user documentation;
  * Wrote and performed annual appraisals;
  * Recruited and interviewed applicants;
  * Planned budget for training and software upgrades;
  * Interviewed subject matter experts for relevant technical input;
  * Coordinated document layout and organization;
  * Developed schedules and assignments;
  * Implemented new methodologies;
  * Wrote articles and illustrated division newsletters;
  * Tested software applications.

• Senior Technical Writer

  Phoenix International

  (Public Company; Writing and Editing industry)

  August 1996 — August 1997 (1 year 1 month)

  Private Banking Software company in Heathrow, FL
  
  * As part of a technical writing team, created online help systems and reference manuals,
  
  * Designed original toolbar buttons for the banking software,
  
  * Wrote and edited technical bulletins, white papers, software manuals, business use cases, and reports,
  
  * Distributed software and accompanying documentation by burning software CDs, designing CD covers, and posting Intranet content,
  
  * QA-tested banking software applications,
  
  * Used HTML, Adobe Acrobat, Corel Draw, FrameMaker, Word 7.0 for Win 95, Resource Workshop, and RoboHELP.

• Technical Writer

  John H. Harland Corporation

  (Public Company; Writing and Editing industry)

  September 1995 — August 1996 (1 year)

  Banking Software company in Orlando and Tampa, Florida
  
  * As part of a technical writing team, created an online help system,
  
  * Worked with Graphic Artists, Programmers, and Subject Matter Experts to develop both Windows 95-based and OS/2-based desktop database marketing systems documentation,
  
  * QA-tested both Visual FoxPro and OS/2-based software applications,
  
  * Created technical specification documentation, gathered business requirements, and created use cases,
  
  * Used Word 7.0 for Win 95, WordPerfect 6.0 for Windows 3.1, PM Camera, RoboHELP, Book Builder online help software for OS/2 systems, PageMaker, and myriad in-house software products.

• Technical Translator (English/Spanish)

  Fiserv Corporation

  (Public Company; Writing and Editing industry)

  August 1993 — September 1995 (2 years 2 months)

  Fiserv CBS Worldwide provides domestic and international banking software solutions, offering core processing, CBS, ICBS, CRM, platform, branch automation, middleware, retail banking, and wealth management.
  
  Technical Translator from 1993-1994
  
  * Together with a translation team, created an English/Spanish dictionary that encompassed technical and financial terms
  
  * Translated end-user banking software user manuals, training guides, software screens for AS/400-based applications and presentations from English to Spanish,
  
  * Used Word for the Macintosh, Word 6.0 for Windows 3.1, Power Point, and Globalink Translation software.

• Documentation Specialist

  Brown and Caldwell Environmental Engineering

  (Public Company; Writing and Editing industry)

  September 1991 — June 1993 (1 year 10 months)

  Documentation Specialist
  Brown and Caldwell Environmental Engineering, Orlando, FL
  1991 to 1993
  
  * Edited and formatted proposals, presentations, and technical reports in a fast-paced environment,
  
  * Translated correspondence for international clients from English to Spanish and Spanish to English,
  
  * Used WordPerfect 5.0 for DOS, and PageMaker.

• Technical Writer

  Greater Orlando Aviation Authority

  (Writing and Editing industry)

  January 1990 — August 1991 (1 year 8 months)

  Technical Writer
  Greater Orlando Aviation Authority, Orlando, FL
  1990 to 1991
  
  http://www.orlandoairports.net/
  
  * Together with a fellow UCF Co-op technical writer, researched, wrote, designed, printed, and published the "Greater Orlando Aviation Authority Policy and Procedure Manual,"
  
  * Used Microsoft Word, PageMaker, and Harvard Graphics.

Susana Rosende (susana@writewaydesigns.com)’s Education

• Valencia and Seminole Community Colleges

  Web Programming and Digital Design 2002 — 2005

  Attended part-time, and plan to continue to do so, time-permitting: Intro to Programming, Intro to Web Programming, Intro to Visual Basic, Intro to XML, Intro to C#, Intro to ASP.net, Intro to Design including Adobe Photoshop, Illustrator, and Flash.

• University of Central Florida

  B.A., English/Technical Communication, 1989 — 1991

  The University of Central Florida, is the 6th largest university in the USA, and is a metropolitan research university with an enrollment of more than 48,000. Established in 1963, undergraduate and graduate academic programs are delivered through 11 colleges including a College of Medicine. Located in Orlando, Florida, the University enjoys a rich heritage of cultural, educational, industrial, and recreational activities.

  Activities and Societies:

  * Part-time / Co-op Technical Writer at the Greater Orlando Aviation Authority
  
  * Student Member of the Society for Technical Communication (STC)
  
  * Published several short stories in "The Cypress Dome" University of Central Florida's English Department literary magazine
  
  * Currently member of UCF Alumni Association

• Rutgers, The State University of New Jersey-New Brunswick

  Double Major: English and Visual Arts 1984 — 1987

  Rutgers, founded in 1766, is the eighth oldest institution of higher education in the nation. Today, Rutgers is New Jersey's state university and premier public research institution.
  
  Double Major of English and Art at Rutgers University, New Brunswick, NJ:
  
  Rutgers College: English Literature, American Literature, Creative Writing, Expository Writing, Composition, Poetry.
  
  Mason Gross School of the Arts: Painting, Drawing, Figure Drawing, 19th and 20th Century Art History, The Artist's Studio.

• University of Houston

  Art: Figure Drawing, Print Making, Painting, Art History 1983 — 1983

  Founded in 1927, the University of Houston is the leading public research university in the vibrant international city of Houston. Each year, UH educates 35,000 students in nearly 300 undergraduate and graduate academic programs, on campus and online. UH awards more than 6,500 degrees annually, with nearly 200,000 alumni.

• Burlington County College in Pemberton, NJ

  Double Major: English and Art with Minor in Paralegal and Business studies 1979 — 1982

Additional Information

Susana Rosende (susana@writewaydesigns.com)’s Websites:

• My Company
• Resume
• myspace.com/writewaydesigns

Susana Rosende (susana@writewaydesigns.com)’s Interests:

"For 9 years at The Fund, I used Susana's skills and expertise as a Senior Technical Writer in day to day issues, & as a Project Team Member/Technical Publications Supervisor for projects, CMMI, and ITIL implementations. She proofread, edited and wrote accurate documentation and provided timely illustrations for manuals, posters, project status announcements and newsletters. She was also very active in the corporate fund raisers, annual employee team building activities and off-site trade shows, creating a variety of just-in-time customer flyers, displays, and documentation. She is a wonderful employee, dedicated to getting the job done. She is resourceful, hard working, creative, and a quick learner on new technologies. She's artistic, and produced illustrations without any direction upon request. She also freelanced at Write Way Designs for website design and I was very pleased with her work. July 16th, 2008 Bonnie Jean, Application Services Manager in IT, Health Central

Susana Rosende (susana@writewaydesigns.com)’s Groups:

* Write Way Designs, Inc. (freelance/part-time communications company),
* The Society for Technical Communication (STC) Orlando Chapter,
* IEEE Professional Communications Society,
* The Content Wrangler Community
* University of Central Florida Alumni Association,
* Linked In.com,
* Women For Hire,
*IABC
* HTML Writers Guild (HWG) ,
* International Webmasters Association (IWA) ,
* Crealde School of Art,
* Writing.com Moderator,

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