Senior Manager, American Express
Greater New York City Area
- Current
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- Senior Manager, Recur Pay and Online Capabilities at American Express
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Amy Glavasich’s Summary
Highly accomplished senior Interactive Technology professional with greater than 10 years of demonstrated achievements. Provide dynamic technology leadership with superior strategic vision and the exceptional ability to pioneer new service strategies aimed at boosting customer satisfaction and productivity, identify and capitalize upon new and emerging technologies, and motivate staff to promote successful solutions. Impact corporate organization and performance through dedicated and progressive innovation with proven ability to develop effective process implementation procedures which improve functionality while reducing costs. Skilled, dedicated, and results-focused staff builder and trainer. Organization-driven and self-motivated team player. Thrive in collaborative and independent work environments.
Amy Glavasich’s Specialties:
Continuous Process Improvement * Quality Control * Cost Reduction * Change Management * Customer Satisfaction * Web Portal Design * Broadband Development Strategies * Project Management * eCommerce Solutions * Strategic Planning * Team Leadership, Building & Mentoring * Cross Functional Teams * Product Development
Amy Glavasich’s Experience
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Senior Manager, Recur Pay and Online Capabilities
American Express
(Public Company; 10,001 or more employees; AXP; Financial Services industry)
May 2008 — Present (8 months)
Responsible for the identification and implementation of solutions to enhance the customer experience in support of Cardless Payments recurring payments and online spend initiatives.
