VP, Technology Strategy at Genensys
San Francisco Bay Area
VP, Technology Strategy at Genensys
San Francisco Bay Area
5 more...
My passion is to help others see what they cannot. Customer service is as old as business and needs a kick in the pants: few are satisfied, many are disgruntled, all are unhappy. Simply put: there is a better way and I can help others understand what, why and how to get there.
Drawing on 20 years of business experience split equally as an end-user IT Manager and working as an insider in the computer software industry in sales & marketing, strategy & business development and technology leadership, I'm an all-rounder and create high-impact.
Speaking freely helps me achieve, I blog on customer service topics and technology; speak publicly at conferences; and have byline articles published.
Business development, evangelism, marketing, new product introductions, public speaking, winning bicycle races, Lance Armstrong impersonations.