Technical Account Manager

HTC - Bedminster, NJ

Posted 606 days ago
  • Experience
    Mid-Senior level
  • Job function
    Engineering
  • Employment type
    Full-time
  • Industry
    Telecommunications
  • Job ID
    4697339

This is a preview of the Technical Account Manager job at HTC. To view the full job listing, join LinkedIn - its free!Join LinkedIn - its free!

About this job

Job description

The Technical Account Manager will own all elements of the technical relationship between the wireless operator and HTC.  The ideal candidate is one with a deep expertise in LTE (B4/B13), CDMA, WCDMA, GSM, and WiFi networks and also possesses strong customer facing skills while taking pride in being the subject matter expert.  The Technical Account Manager (TAM) will report to the Senior Technical Account Manager, and also will support the regional account team members on a daily basis.  To be successful in this role, it is essential to learn and maintain the customer’s technical requirements better than the customer and be in a position to successfully partner with them around the design and launch of new mobile handsets.

 

Responsibilities

  • Technical evangelist for HTC devices, HTC Sense, and HTC services.  People will come to you for answers before anyone else.
  • Primary interface between HTC and wireless operator’s engineering, device certification, and product marketing teams.
  • Develop long-term relationships with these same customer teams
  • Subject matter expert on all HTC devices, serving as a point of reference for customer inquiries and managing appropriate follow-up responses to all technical inquiries.
  • Provide critical view into “real world” applications which can be used to improve HTC products and processes.
  • Able to understand, articulate, manage and respond to customer’s detailed technical issues in a timely and concise fashion (same day mandate).
  • Develop and maintain effective working relationships with cross functional teams at HTC headquarters and in the North America offices to assure the successful development and execution of the products
  • Help drive closure of all pre and post launch issues (both internal and external).

Desired Skills and Experience

 

  • 5-7 years of relevant experience in the wireless industry
  • Expert knowledge of call processing flows in LTE, CDMA, WCDMA and GSM  networks
  • Strong knowledge of L2 / L3 messaging and log analysis (QXDM).
  • Working experience with 3rd party application developers.
  • Ability to work flexible work hours within an global business environment
  • Expert knowledge on 3G/ 4G technology, GSM/UMTS, Bluetooth, WiFi, NFC, and Messaging.
  • Experienced with  Android and Microsoft mobile OS preferred
  • Experienced in device certification processes (including all 3rd party testing).
  • Exceptional verbal and written communication skills.  Must be able to address and articulate all issues professionally and without assistance.
  • Problem solving based on data gathering, root cause analysis, troubleshooting, understanding of conflicting priorities and perspectives.
  • B.S. in Engineering or equivalent experience.  Masters would be a plus.

 

 

 

About this company

HTC

HTC is one of the fastest growing global companies in the mobile phone industry pioneering the smartphone market through its innovative and visionary mobile products and services. Founded in 1997 with our corporate headquarters in Taiwan, HTC continues to build and broaden the range of diverse devices we offer including HTC EVO 4G, HTC Thunderbolt and HTC Inspire. HTC’s dynamic product and services portfolio offers easy to-use solutions that embrace the full range of mobile multimedia that continually pushes the boundaries of innovation to provide true mobile freedom to our customers. As the #2 Smartphone maker in the US, it is our mission at HTC to maintain being an innovative supplier of mobile information and communication devices by providing value-added design, world-class manufacturing and logistics and service capabilities. To achieve this mission we rely strongly on the inspirational talent of our team globally and we continue to seek new talent to add to our growing HTC family. Within the authentic culture of HTC, YOU have the opportunity to design and drive the story of your own career within the mobile technology landscape. We are a forward thinking collaborative group who bring passion to our work and find excitement in discovering, designing and developing new products that provide diverse innovative mobile solutions to our customers. If you want to learn more or explore new career opportunities to join HTC visit us at www.htc.com/us/about/careers.

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