ACS Technical Consultant

SITA - Dubai

Posted 728 days ago
  • Experience
    Mid-Senior level
  • Job function
    Information Technology
  • Employment type
    Full-time
  • Industry
    Airlines/Aviation
  • Employer job ID
    #6062
  • Job ID
    3810438

This is a preview of the ACS Technical Consultant job at SITA. To view the full job listing, join LinkedIn - its free!Join LinkedIn - its free!

About this job

Job description

Unique opportunity to join SITA, a leading global provider of IT and Telecommunications solutions to the Air Transport industry. With over 4500 employees worldwide, SITA is able to offer a challenging, rewarding career in a truly international environment where no two days are ever the same. 
 

SITA are looking to recruit a new Aircraft Communication Consultant to enhance the expertise in our current team.

 

Overall Scope of Role:

  • Provide consulting services to customers to improve aircraft operations in support of their business objectives, in particular using the capabilities offered by ACARS and Electronic Flight Bag (EFB) technology
  • Work across product groups to design solutions using the EFB technology
  • Identify business improvements for customers through the use of process analysis and assist in implementing the revised processes to achieve the expected benefits.

The key responsibilities are as follows:

  • Deliver consulting services to customers that include:
    • Identifying ways to improve their aircraft operations
    • Assessing and analyzing benefits, costs and constraints in order to develop a business case and set priorities for implementing improvements
    • Developing detailed reports confirming the benefits with supporting data
    • Developing implementation plans to define the tasks, resources required and timeframes
    • Assisting with the implementation to ensure the benefits are achieved

 

  • Design solutions to meet customers’ needs for improved automation of their operations, including:
    • Clarifying with the customer their aircraft operations objectives
    • Determining how an integrated solution can assist in achieving these objectives and in particular a solution based on the ACARS and EFB technologies
    • Documenting the appropriate solution and assisting the customer in its implementation.

 

  • Sell consulting services and solutions that integrate ACS products and services
  • Identify opportunities to generate additional revenue from Aircraft Communication Services products
  • Assist implementation of ACS products by addressing the impact on customers’ processes and procedures
  • Capture customer requirements for ACS product enhancements and communicate these to the appropriate product team
  • Visit customers as necessary to deliver and/or manage delivery of consulting services and assist with the implementation of SITA’s solution.

Desired Skills and Experience

Knowledge and skills:

  • Extensive knowledge of the airline industry, in particular aircraft operations;
  • Understanding of ACARS messaging and how airlines use it;
  • Sound knowledge of EFB regulatory and approval requirements;
  • Ability to analyze and document complex processes;
  • Strong decision making ability;
  • Ability to facilitate lengthy on-site workshops with customer senior management from various departments;
  • Well developed interpersonal and customer service skills;
  • Ability to take initiative;
  • Ability to plan work and adapt plans to meet objectives;
  • Good communication and presentation skills, including ability to create analytical reports;
  • Knowledge of process analysis applications.

 

Experience:

  • 5-10 years experience in designing and implementing Information Technology solutions to achieve business improvements;
  • 5-10 years of experience in the Airline Industry;
  • 3-5 years experience delivering services to customers.

Education and Training

  • Ideally have come from a Customer Services background and experience
  • Training in the use of information technology to support business processes, or related work experience
  • A university graduate with advanced studies in Business or related area.

About this company

SITA

We deliver and manage sophisticated business solutions for air transport, global distribution systems and government customers over the world’s most extensive network. Our unique industry know-how stems from our understanding of customer issues across geographies, languages and cultures. We collaborate with industry bodies to provide a broad portfolio of communication and IT services — specifically for the air transport industry (ATI). Working closely with the ATI, we innovate and develop information technology (IT) applications and communication services across every aspect of the business, including: * Developing fully managed end-to-end IT and communication solutions * Providing innovative and air transport community-focused solutions * Defining common-use technologies * Helping the air transport industry move to a passenger self-service model * Shaping industry standards

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