Field Technician (Cheyenne, WY)

RigNet - Cheyenne, Wyoming Area

Posted 733 days ago
  • Experience
  • Job function
    Engineering, Customer Service, General Business
  • Employment type
  • Industry
    Oil & Energy, Telecommunications
  • Job ID
  • Committed to hiring veterans

This is a preview of the Field Technician (Cheyenne, WY) job at RigNet. To view the full job listing, join LinkedIn - its free!Join LinkedIn - its free!

About this job

Job description

Job Description


This technically competent engineer position involves the installation, maintenance, repair and support of voice and data satellite communication systems on land-based facilities. The Field Technician is responsible for remaining on rotational standby in order to prepare, dispatch, coordinate, and support all aspects of the global customer field service requirements at any time. This role must also be able to provide mid level system installation, commissioning, testing, and maintenance on RigNet's products and services overseas, onshore, and offshore as appropriate.


  • Responsible for performing customer support activities, which involve the service, installation, and trouble-shooting/repair of satellite communications systems, Cisco VoIP telephony systems, Internet services, Intercom Systems, networking applications, and two-way radio systems on land rigs, Land production sites, and remote locations.
  • Must be well-organized person with the ability to work with minimal supervision
  • Must be available 24x7 when on call
  • Up to 100% of time spent traveling when on call
  • Must be able to take Job ownership throughout completion which includes: Time Sheets, Inventory Documentation, and Field Tickets
    • Communicate job progress to customers, RigNet Job Manager and Technical Services.
    • Providing technical support and resource to ensure delivery of service.
    • Liaison with clients, and groups within RigNet to ensure the timely delivery of service.
  • Installation, commissioning and maintenance of fixed and stabilized satellite systems, including:
  • Configuration, test and faultfinding of satellite modems.
  • Configuration, test and faultfinding of C & Ku-band RF units
  • Assembly of fixed antenna systems
  • Assembly of Seatel stabilized antennas and randomes
  • To provide assistance to senior Field Technicians during the installation, commissioning and maintenance of fixed and stabilized satellite systems.
  • To provide technical support and supervision of junior Field Technicians, including on the job training where appropriate.
  • To assist with the problem solving of technical issues within the company.
  • Travel to customers sites overseas, onshore and offshore, often at short notice.
  • Ad hoc duties as required.
  • Comply with all safety requirements implemented by employer, customers, facility owners or venders involved in the employee's daily tasks.
  • Complete all required paperwork accurately, legibly and obtain proper approvals from job site location management.

Desired Skills and Experience


Education, Knowledge, Skills, and Abilities:


•Experience with and interest in commercial-grade satellite communications systems and Cisco networking equipment

•Minimum Associate Degree in related field or equivalent education in field work

•Must be able to create and manipulate Microsoft Excel and Word Documents

•Computer and IP networking skills

•CCNA and MCP is a Plus

•Must be customer focused and an effective communicator

•Possess ability to climb towers up to one hundred fifty feet as required on land and offshore locations,   and lift 75 lbs

•Comply with all safety requirements implemented by employer, customers, facility owners or vendors involved in the employee’s daily task, including but not limited to, PEC, H2S, Water Egress, Lock Out/Tag Out, First Aid/CPR, Lifting, Fall Protection, Climbing Techniques and etc.

•Valid state driver license required; good driving record

•Associate's degree in electronic/engineering/telecom or data networks preferred

•Two to four years experience in radio frequency communications systems

•Overseas travel may be required

•Experience in computer networking systems and components a plus

•Experience in proper usage of a variety of hand tools

•Must be available on-call twenty-four (24) hour, seven (7) days a week, except for periods designated by the service supervisor

•Can obtain passport

•Can obtain TWIC card

•Must be able to lift 75 lbs. and have the ability to climb structures as required on land and offshore, installing communication and antenna systems

•Knowledge of VSAT systems and related equipment

•Ability to install, commission, and fault find VSAT systems and equipment

•Previous experience of installing, commissioning and fault finding stabilized satellite systems and equipment

•Test Equipment - able to use a range of suitable test equipment including Spectrum Analyzers, BERT testers, Wattmeters etc

•Radio- able to install and fault find on typical maritime installations (LOS, VHF, UHF)

•Previous experience of PBX's, routers, TCP/IP, PA and radio systems preferred

•PC literate

•Good communication skills (written and verbal)

•Ability to work to meet both customer and company demands within a short timeframe

About this company


RigNet, Inc. is a leading global provider of managed communication services exclusively to the upstream oil and gas industry. The company holds the prestigious Cisco Powered Network designation, meeting the most stringent standards for network reliability and performance, and was named one of America's fastest-growing private companies as ranked in Inc. magazine's distinguished Inc. 500. RigNet has worldwide installations throughout 34 countries and six continents, spanning the global offshore drilling and production industry. Based in Houston, Texas, RigNet has offices in Louisiana, Brazil, Malaysia, Nigeria, Norway, Qatar, Saudi Arabia, Singapore, UAE and the UK.

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