Operations Manager

Pacific Dental Services - Tualatin, OR

Posted 707 days ago
  • Experience
    Not Applicable
  • Job function
  • Employment type
  • Industry
    Health, Wellness and Fitness, Hospital & Health Care
  • Employer job ID
  • Job ID

This is a preview of the Operations Manager job at Pacific Dental Services. To view the full job listing, join LinkedIn - its free!Join LinkedIn - its free!

About this job

Job description

At Pacific Dental Services ® . . . The quest for excellence inspires everything that defines us. We focus on everyone's distinctive talents and strengths. Our passion for the business and the future drives us to be the best. Pacific Dental Services continues to experience rapid growth, year after year. We are seeking optimistic, hungry and humble people who are seeking a fast-paced, high growth, entrepreneurial environment. If you are a inspired professional, looking to join a team who wants to transform an industry, we encourage you to apply.

Operations Manager (Trainee)

Operations Manager Trainees (OMT) are learning the skills and company knowledge to independently run a PDS dental office. OMT time is spent shadowing Operations Managers, rigorous classroom work in dental practice operations, and provided opportunities to demonstrate skills learned in the classroom in a real practice environment. OMTs are hired with the expectations to be able to independently manage a dental office in 4-6 months, post training requirements.


To perform this job successfully, an individual must be able to perform each essential function at a high degree of proficient execution with little or no accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Operations Manager Trainees are learning and developing under close supervision the following functions:

1. Identifying Staff and Developing Talent.

2. Driving year over year revenue and profit growth.

3. Effectively implement best operational practices.

4. Managing expenses to achieve monthly budget

5. Creating an environment that promotes PDS culture and values daily.

6. Delivering a Perfect Patient Experience.

7. Provide effective leadership, coaching and mentoring in an effort to identify and implement opportunities for improvement.

8. Must keep commitments and keep direct supervisors informed of work progress, timetables, and issues.

9. Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully.

10. Performs Human Resources related functions, such as interviewing and selecting, Performance Appraisals, Disciplinary Actions and Salary Administration.

11. Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies.

12. Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems.

13. Manage a team of both Front Office and Back Office employees; act as mentor, support, and assist in the development and training of staff.

14. Monitor performance and ensure optimal staffing levels.

15. Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences.

16. Develop, implement, and ensure adherence to office values based on the PDS “We Believe” statement in order to ensure that all team members continually focus on the Perfect Patient Experience so that every patient has a positive experience in the office.

17. Create an environment that facilitates a Patient For Life (PFL) environment.

18. Determine and maintain efficient staffing levels by interviewing, hiring, training, developing, coaching, counseling, supervising, evaluating, and terminating staff as needed.

19. Develop, implement, and ensure adherence to annual office budget to allow for autonomy of day-to-day decisions, ensure P&L management and profitability of assigned office(s).

20. Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions.

21. Implement, and ensure adherence to cash management and accounting protocols.

22. Develop and implement precise, realistic, and measurable individual and office goals that are challenging and compatible with Company policy.

23. Implement, coordinate and manage marketing programs to grow the business.

24. Develop, implement, and ensure adherence to criteria with respect to facility cleanliness and maintenance.

25. Work with dentists to help develop the dentist’s patient communication skills.

26. Provide feedback regarding specific tactics that change financial and patient outcomes such that the rest of the organization can benefit.

27. Create an environment to facilitate learning.

28. Lead and participate in daily huddles and meetings as required.

29. Other duties and responsibilities as assigned.


About this company

Pacific Dental Services
Pacific Dental Services (PDS™) provides administrative support services to dental practices so that the owner dentists can focus on performing dental work rather than running a business, while at the same time increasing their annual income. PDS™ is currently affiliated with over 300 practices in California, Utah, Oregon, Colorado, Arizona, Nevada, New Mexico, and Texas; along with Idaho and Missouri in 2012. Their goal is to add 50+ affiliated offices per year in these existing markets while continuing to open new markets. They continue to see the unlimited potential in the highly fragmented multiple-billion dollar dental industry.

The company was established in 1994 and is headquartered in Irvine, CA. It has been ranked on the Inc. 500 List of America's Fastest Growing Private Companies experiencing greater than 40% annual revenue growth each of the past 4 years. Guided by core beliefs and duplicating the formula for success, they are on track to achieve their goals.

PDS currently employs approximately 4,000 employees and is on pace to add nearly 750 to 1,000 more each year for the foreseeable future. PDS' growth strategy requires capital, real estate and talent. PDS firmly believes that it has sufficient access to capital and desirable office locations in order to achieve its growth targets. Building its talent acquisition, management, and development capabilities are critical to PDS' future success.

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