Manager IT Project Services

Sedgwick Claims Management Services, Inc - Memphis, TN

Posted 740 days ago
  • Experience
    Not Applicable
  • Job function
    Information Technology
  • Employment type
  • Industry
  • Employer job ID
  • Job ID

This is a preview of the Manager IT Project Services job at Sedgwick Claims Management Services, Inc. To view the full job listing, join LinkedIn - its free!Join LinkedIn - its free!

About this job

Job description

Manager IT Project Services


Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the place for you. As the largest and most innovative Third Party Administrator in the claims industry and the first and only TPA to receive both recognition as the Best TPA in America and the coveted Employer of Choice designation, we invite you to come be a part of our team and, “Claim Your Future.”

PRIMARY PURPOSE: Manages Information Technology (IT) Project activities and colleagues as assigned including project management for software development related to client and strategic projects, systems analysis and IT quality assurance (QA); develops and implements standards and relevant processes; provides administrative guidance and controls ensuring quality, thorough analysis, timely delivery and productivity; and assists with strategic planning.


  • Assists with the assessment, management and development of IT Project Services as an integrated Corporate resource.
  • Supports analysis, selection and implementation of cost-efficient, effective, competitively advantages technology and processes for internal and customer use; serves as an IT liaison with other internal (IT and Company) departments.
  • Supervises and provides input for cost-benefit analysis and prioritization requests as appropriate.
  • Develops and maintains IT Project Services plans, strategy and tactical plans in support of the Corporate strategy.
  • Maintains current technology and methodologies related to project management, change management and/or quality assurance; collaborates on development of new processes, technologies, methodologies, and product designs; supports business development and merger/acquisition goals related to IT services.
  • Coordinates the preparation of activity, resources utilization and progress reports to appropriate stakeholders.
  • Recruits and manages designated IT Project Services colleagues, including answering questions, setting priorities, establishing goals and objectives, and meeting deadlines; ensures organizational priorities are being addressed in a timely and efficient manner with a strong focus on customer services and support.
  • Actively engages peers and other organizational leaders to measure and improve delivery of service and support.
  • Proactively leads outcome assessments and collaborative reviews to develop organizational best practices and guidelines for project management, systems analysis and quality assurance.

  • Performs other duties as assigned.
  • Supports the organization's quality program(s).


  • Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
  • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
  • Provides support, guidance, leadership and motivation to promote maximum performance.


    Education & Licensing
    BS/BA degree required. Each year of required college may be substituted with one (1) additional year of experience beyond the requirement. MS/MA preferred. PMP certification preferred.

    Nine (9) years of systems, development, quality assurance and/or technology implementation experience including four (4) years supervisory or project management experience required. AS/AA degree may substitute for one (1) year of required experience; BS/BA degree may substitute for two (2) years of required experience; MS/MA degree may substitute for three (3) years of required experience.

    Skills & Knowledge
  • Thorough knowledge of technology and project management tools and methodologies
  • Strong collaboration skills
  • Knowledge of software testing tools and methodologies
  • Knowledge of software requirement management methodologies
  • Knowledge of system testing best practices and methodologies
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Leadership/management/motivational skills
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation skills
  • Ability to multi task and appropriately prioritize
  • Ability to work in and lead multiple concurrent team environments
  • Ability to meet or exceed Performance Competencies


    When applicable and appropriate, consideration will be given to reasonable accommodations.

    Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

    Physical: Computer keyboarding, travel as required

    Auditory/Visual: Hearing, vision and talking

    The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

    NOTE: Credit Security Clearance, confirmed via a background credit check, is required for this position.

    Sedgwick CMS is an Equal Opportunity Employer

    and a

    Drug-Free Workplace

    Additional Information:

    Sedgwick CMS is an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, gender, national origin, sexual orientation, age, marital status, medical condition, disability or any other legally protected status.

  • About this company

    Sedgwick Claims Management Services, Inc
    Sedgwick Claims Management Services, Inc. (Sedgwick) is the leader in innovative claims and productivity management solutions to major employers. Sedgwick provides cost-effective claims administration, managed care, program management and related services through the expertise of nearly 10,000 in more than one hundred and fifty offices and service locations in the U.S. and Canada.

    Sedgwick designs and implements customized programs based on proven practices that meet client needs. We specialize in claims administration and related cost management services in the areas of:

    Workers' compensation
    Short and long-term disability, FMLA and other employee absence programs
    General, automobile and professional liability

    Sedgwick provides both mono-line and integrated programs. We are an industry pioneer in the development and delivery of true integrated disability management services. We have implemented some of the oldest and largest true IDM programs in North America.

    Core Values:
    Deliver Excellence
    Operate openly and with integrity
    Embrace change
    Grow as individuals
    Operate as one company, one team

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