Customer Service Representative

CMIC - Toronto, Canada Area

Posted 743 days ago
  • Experience
    Associate
  • Job function
    Customer Service, Information Technology
  • Employment type
    Full-time
  • Industry
    Computer Software
  • Job ID
    3701183

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About this job

Job description

Computer Methods International Corp. (CMiC) is a software Development firm specializing in enterprise financial and cost management systems designed for the Construction and Engineering industries.

 

THE OPPORTUNITY

 

The Customer Service Representative is a critical link between our customers and CMiC.  This position is responsible for enterprise support of our customer issues to ensure that they are resolved in a timely manner. You will play a lead role in being the front line response and assist in resolving issues while proactively communicating with clients to ensure excellent customer satisfaction.

 

Duties and responsibilities (may include, but are not limited to, the following):

 

  • Be first point of contact after client logs issue
  • Review questions and reported problems by the customers.
  • Investigate possible solutions to issue and help assign issue to queue
  • Test scenarios that replicate client issues and investigate root causes.
  • Maintain communication channels between client and CMiC
  • Manage customer timeline expectations for resolving their issues.
  • Participate in project and team meetings interacting and collaborating with team members as required.
  • Provides assistance and mentoring to other support team members.

Desired Skills and Experience

What we are looking for in the successful candidate:

 

  • University Degree
  • Basic accounting skills
  • Previous technical support experience or customer service experience.
  • Excellent written and oral communication skills.
  • Previous industry experience with Construction, Professional Services, Information Technology or other firms is preferred.
  • Understanding of Payroll systems would also be an asset.

About this company

CMIC

CMiC is the leading provider of complete, integrated and advanced enterprise level software solutions for construction and capital projects. For nearly four decades, CMiC has partnered with the largest and most technologically progressive AEC firms and capital project owners in North America, gaining detailed insight into the unique business needs of the industry. From that experience, CMiC has created CMiC Open Enterprise v10, the most advanced construction and capital project software solution ever developed. Combining an incredibly flexible technological infrastructure with a philosophy of total integration, CMiC Open Enterprise v10 lowers costs, improves productivity and increases interoperability.

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