Field Service Engineer

Nanometrics - Chandler

Posted 744 days ago
  • Experience
    Mid-Senior level
  • Job function
    Customer Service
  • Employment type
    Full-time
  • Industry
    Semiconductors
  • Job ID
    3684628
  • Committed to hiring veterans

This is a preview of the Field Service Engineer job at Nanometrics. To view the full job listing, join LinkedIn - its free!Join LinkedIn - its free!

About this job

Job description

JOB RESPONSIBILITIES:

Provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Inspect and approves operational quality of systems equipment. Instruct customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution fails to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PC’s and IP telephone/networking/wireless networking.  

Desired Skills and Experience

Minimum A.S. in Electronics, prefer BS in Engineering or Electronics or Military equivalent

Minimum 4 years’ experience in semiconductor equipment

Proficient in Microsoft Office Suite (Excel, Word, PowerPoint & Outlook);

CRM experience is a plus

Must be willing to travel extensively.

About this company

Nanometrics

Nanometrics Incorporated, together with its subsidiaries, designs, manufactures, markets, sells, and supports thin film, optical critical dimension, and overlay dimension metrology systems. It offers metrology systems, which include standalone and fully automated systems for high-volume semiconductor manufacturing process control; integrated systems incorporated onto semiconductor and solar photovoltaics (PV) processing systems that provide real-time measurements and feedback; and standalone manual and semi-automated systems used to monitor material characteristics of various silicon and compound semiconductor devices and substrates. The company’s products also include fourier-transform infrared and photoluminescence metrology systems. Its products are used primarily in manufacturing of semiconductors, solar PV, and high-brightness LEDs, as well as by customers in silicon wafer and data storage industries. The company offers its products through direct sales force, distributors, and representatives in Asia, the United States, and Europe. Nanometrics Incorporated was founded in 1975 and is headquartered in Milpitas, California.

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