Director, Operations

Archway Marketing Services - Romulus, MI

Posted 769 days ago
  • Experience
  • Job function
    Distribution, Supply Chain, Production
  • Employment type
  • Industry
    Logistics and Supply Chain
  • Employer job ID
  • Job ID

This is a preview of the Director, Operations job at Archway Marketing Services. To view the full job listing, join LinkedIn - its free!Join LinkedIn - its free!

About this job

Job description


The Director of Operations has overall responsibilities for managing two fulfillment centers in the Detroit area.  The position is responsible for ensuring the highest level of client satisfaction for all operational functions and actions performed while meeting or exceeding all performance goals and objectives of the division.



  • Oversee Detroit fulfillment operations and management of facility P&L’s with a constant focus on cost control measures, gross profit, revenue, client satisfaction and quality.
  • Provide leadership, mentoring and management of operations team in the expansion and support of continuous improvement.
  • Drive standardization and consistency in training team members within each facility to ensure consistent delivery of services and flawless execution leading to a uniform customer experience.
  • Leverage technology and equipment to drive efficiencies in the warehouse.
  • Provide frequent warehouse monitoring, auditing and enforcement of system processes, safe working practices in adherence to OSHA regulations, and work with the quality team to perform auditing of systems and processes.  
  • Oversee and improve upon established systems, workflow and reporting within the operational environment.
  • Provide leadership and oversight of the operational processes, work with client services, IT and other support areas for cohesive and flawless execution.
  • Recruit, interview, access and hire key talent. 
  • Provide leadership to align operations with overall objectives including the establishment of relationships with client services.
  • Develop strong relationships with external and internal partners including clients and vendors.
  • Drive continuous improvement and support LEAN and best practice initiatives.
  • Oversee overall space capacity and facility management.
  • Anticipate future resource, process, procedure, and system requirements as changes in business dictate.
  • Responsible for all budgeting and reporting including labor costs and operating expenses.
  • Manage distribution and fulfillment operations including staffing, training, safety, equipment maintenance, inventory control, budgeting, and processes/procedures to maintain a quality warehouse operation.
  • Responsibilities include performing or overseeing following:  planning, assigning, and directing work; appraising performance including commendation or disciplinary action; and resolving employee inquiries or complaints.
  • Review analyses of activities, costs, operations, and forecast data to determine department progress toward stated goals and objectives, provide reporting on metrics to management.
  • Work with Human Resources as a team on issues, employee development, safety and communications.
  • Perform other duties and responsibilities as required



Desired Skills and Experience


  • 10 + years experience in operational management in a multiple distribution center setting with exhibited outstanding leadership and team building qualities.
  • Bachelor’s degree required, preferably in business, MBA preferred.
  • Ability to interface with clients to address current and future needs and resolve client issues.
  • Knowledge of US Mail, Parcel, LTL, TL and International shipping requirements.
  • Ability to write reports and business correspondence and to adjust as required based on the audience.
  • Highly organized with the ability to train, motivate, and maintain an efficient and energetic team environment.
  • Working knowledge and experience in fulfillment, warehouse, shipping/receiving disciplines, inventory and warehouse management systems.
  • Ability to work with a variety of disciplines and levels within the organization.
  • Excellent communication and people skills
  • Ability to handle a fast paced and changing environment
  • Outstanding leadership and managerial skills.

About this company

Archway Marketing Services

As a leader in fulfillment, Archway looks beyond traditional order fulfillment helping companies streamline their marketing supply chains. With 1,800 employees and 4 million square feet of distribution space in 14 major metropolitan areas in North America, we know fulfillment and have been recognized with the nation's fastest-growing companies in the Inc. 500|5000 for three consecutive years. Contact us to request a tour of a fulfillment center or to learn how we will meet your business needs. Connect with us on LinkedIn: Follow us on Twitter: Like us on Facebook: Subscribe to us on YouTube:

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