Human Resources Generalist/Payroll Specialist

Friendly Franchisees Corporation - Orange County, California Area Local Candidates only!

Posted 758 days ago
  • Experience
    Mid-Senior level
  • Job function
    Human Resources
  • Employment type
    Full-time
  • Industry
    Restaurants
  • Job ID
    3552155

This is a preview of the Human Resources Generalist/Payroll Specialist job at Friendly Franchisees Corporation. To view the full job listing, join LinkedIn - its free!Join LinkedIn - its free!

About this job

Job description

General Summary: The Human Resources  provides leadership and strategic.Responsible for the implementation, planning and support of all HR programs/initiatives for the company and works with the Office staff and district leaders as a partner to determine HR implications of the business strategies. Actively participate as a thought leader in driving business performance.

The HR Manager performs people function responsibilities related to: implementation of HR strategies; plan, organize, direct, control, monitor talent management and employee relations activities including managing effective investigations; provide guidance and direction in compensation and benefit matters; train, coach and assist in the development of team members; and support and educate on staffing and recruiting.  In addition, ADP Experience a MUST! The position is responsible for training, coaching, developing and managing the human resource staff in the company.

Must Be Bilingual (English/Spanish)

ESSENTIAL DUTIES & RESPONSIBILITIES
1. Strategic partnership with Business - 35%
• Build relationship with RVP and District Managers in region.
• Provide strategic counsel, feedback and coaching
• Provide forward-looking counsel, coaching and creative solutions that enhance individual and organizational performance.
• Participate in business leadership meetings as a strategic partner to identify human resource implications
• Work systematically to diagnose problems, analyze data, identify root causes and recommend solutions for HR related business issues. Develop creative and innovative solutions for improvement.
• Visit restaurant locations on a regular basis independently, with field leadership to identify trends and issues, provide guidance and coaching to restaurant managers and field leaders on all HR related and people related activities.

2. Talent Management / People Planning/Organizational Development - 25%
• Work closely with district business leaders to help create, implement and manage the people strategies to align with business objectives.
• Co-lead the talent management/succession planning process for the company.
• Partner with district business leaders to develop plans to address short term and long term talent needs for company.
• Develop, monitor, and educate field leadership on staffing methodology, sourcing tactics and selection process to improve the flow, quality, and selection of job candidates.
• Facilitate and/or oversee training on new company programs and HR trainings
• Develop and implement management practices to ensure organization effectiveness, clear communication, sound employee relations and training and development of team members.
• Participate in selection process of all district level positions and oversee all restaurant management positions.

3. Compliance / Investigations / Employee Relations - 20%
• Counsel management team regarding compliance with all Federal, State, and local employment laws, and acts as company representative in resolving any agency complaints related to such compliance issues. Works with legal counsel to ensure that location practices comply with federal and state laws.
• Communicate and interpret various Company policies, procedures, laws, standards, and government regulations for team members and managers.
• Support management with the disciplinary process and all separations to eliminate potential liability and enhance processes.
• Conduct investigation pertaining to Department of Labor, DFEH, unemployment, harassment and discrimination complaints in accordance with company guidelines as well as directives by company Legal department.
• Provide advice and counsel to team members, managers and field leadership on employee relation concerns
• Visit restaurant locations on a consistent basis to ensure compliance on all employment practices.

4. Leadership and Management of Human Resources Function/Staff - 20%
• Supervise and coordinate rollouts and ongoing implementation of company programs in the areas of Employee Relations, Staffing, Compensation, Benefits, Training & Development. Manage or oversee the management of various HR projects/initiatives for company including implementation, communication, training, and evaluation of the project/initiative.
• Provide leadership, act as mentor, and positively influence team member morale.
• Respond to employment related requests.
• Ensure the administration of on-going team member processes within the company.
• Select, train, guide, motivate and develop human resources staff.
• Establish objectives consistent to achieve business results, creates performance and developmental plans for direct reports on an annual basis.

Desired Skills and Experience

1. Knowledge, skills & abilities:
• Knowledge of effective HR practices, methods and processes in all areas including recruiting and selection, compensation and benefits, employment law and employee relations, performance management, and training and development.
• Knowledge of State and Federal laws, regulations and requirements related to HR including ERISA, EEO, LOAs, ADA, Worker’s Compensation, COBRA, Wage & Hour and others.
• Proven ability to develop strategic working relationships with leaders and act as a strategic partner on all people related decisions.
• Thrive in a fast paced and changing environment while maintaining focus on driving and delivering on strategic objectives and executing day to day requirements.
• Works independently setting own priorities and objectives with supervisory consultation.
• Skill focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
• Ability to maintain highly confidentiality information.
• Ability to conduct investigations using sound HR principles and practices
• Proficient in use of Outlook, Word, Excel and Power Point and HRIS systems.
• Detail-oriented, highly organized and able to manage multiple tasks projects simultaneously while retaining all information.
• Excellent written and verbal communication skills.
• Ability to influence and lead others.
• Ability to exercise good judgment.
• Demonstrated ability to develop and maintain professional working relationships with all levels of the organization (ex: frontline team member, district manager or Corporate Director/VP)
• Demonstrated abilities in problem solving and conflict resolution.
• Ability to effectively present to and facilitate both large and small groups.

2. Minimum certifications/educational level:
• Required: Bachelor degree in Business, Human Resources or related field or equivalent experience. 
• Preferred: PHR or SPHR certification

3. Minimum experience:
• Minimum 7 – 10 years progressive general HR experience, including employee relations & investigations/staffing & recruiting/compensation & benefits/training and development. Minimum 3 – 5 years of people management experience.
• Experience managing large projects and program rollouts preferred
• Experience working with multi-site management preferred.

About this company

Friendly Franchisees Corporation

FFC is an administrative company created to provide administrative services to Quick Service Restaurants and Real Estate holdings. FFC does not own any QSR’s or Real Estate.

Among the services FFC provides are Accounting, Financial, Legal, Human Resources, MIS, Insurance, Real Estate Management and Payroll (through 3rd party providers).

Current FFC Brands:


Carl's Jr.


Green Burrito


Papa John's Pizza


Denny's

FFC, through its affiliates, provides administrative services to sixty six franchised Carl’s Jr. and Carl’s Jr./Green Burrito Restaurants in Southern California; the combined affiliates make up the largest franchisee set in the Carl’s Jr. system. FFC also provides administrative services for 14 Papa John’s Pizza locations in Southern California and 18 Denny’s Restaurants in the state of Washington.

FFC has earned wide recognition and awards from the restaurant industry for its outstanding operations. In the 2007 Restaurant Franchise and Monitor rankings of the top U.S. restaurant franchisees based on sales volume, FFC ranked 52nd; the rankings however only included the Carl’s Jr. and Papa John’s Pizza restaurants, as FFC only started administering Denny’s Restaurants in June, 2007. With Denny’s inclusion, it is expected that FFC will reach the top 40 in 2008 and beyond.

FFC’s future growth will derive from the addition of restaurants through acquisitions and development of existing and new concepts. FFC is in the process of developing an administrative platform able to support up to 250 locations. If you are interested in joining FFC, please click on the Jobs link – we are continuously looking for talented individuals in a wide range of capacities.

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