Director of Pharmacy Operations

Loblaw Companies Limited - Montreal, Canada Area

Posted 764 days ago
  • Experience
    Mid-Senior level
  • Job function
  • Employment type
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This is a preview of the Director of Pharmacy Operations job at Loblaw Companies Limited. To view the full job listing, join LinkedIn - its free!Join LinkedIn - its free!

About this job

Job description

Role Mandate:


Oversee the pharmacy operations within Quebec. 

Review and monitor Pharmacy Lab performance.

Significantly improve the performance of stores in their zone.

Act as a liaison to ensure effective collaboration with DMs, SM and ASM’s.

Advise Rx Owners of National Pharmacy standards and processes, and educate on the benefits of implementation.

Assess threats and opportunities for Centre Sante pharmacy within the Quebec Pharmacy market.

Provide emergency relief coverage in pharmacy when necessary




  • Develop specific store action/business plans for underperforming stores based on Contribution to the business and maximization of owner profitability.
  • Educate and provide guidance to Pharmacy owners in the following areas: training, staffing, labor management, weekly sales, and execution of seasonal and promotional programs and project rollouts.
  • Identification of pharmacy poor performance in all areas of the business and report findings to Business Development Manager
  • Ongoing guidance to Rx Owners in the following areas: financial objectives, shrink management, gross profit enhancement and professional service for sales and margin.
  • Communicate company objectives in Quebec marketplace
  • Inform Pharmacy Owners of weekly labour expectations to ensure proper allocation of hours to establish maximum workflow efficiencies in our dispensaries.
  • Introduce Operations Audit Checklist to Pharmacy Owners
  • Regular store visits
  • Regular travel is necessary, often requiring overnight stays.
  • Provide emergency relief coverage in pharmacies when necessary due to sickness or absence. Engage in ongoing communication with the pharmacy community in order to actively recruit pharmacists into our business.
  • Provision of competitive intelligence in the Quebec Pharmacy market.
  • Review of period and overall P&L 
  • Provides store specific updates on performance to budget
  • Review of Medication Incidents to assess threat to Loblaw and Rx Owner
  • Proper execution of all paperwork required   
  • Participate in Management Conferences 
  • Participate in appropriate staff recruitment prior to store openings.
  • Meet with both Store Manager and Owner during each store visit to review staffing, training requirements, deficiencies and next steps.
  • Develop awareness of market share in Quebec
  • Quality Assurance and Execution of Provincial and Federal Pharmacy regulations including strong relationship with OPQ and AQPP 
  • Assistance with hiring of new pharmacists and staff.  


Desired Skills and Experience

  • Bachelor of Science, Pharmacy.
  • Must be a licensed pharmacist in Quebec.
  • Excellent understanding of Pharmacy Operations
  • Strong verbal and written communication skills in  French and English
  • Strong people management skills and the ability to motivate and coach others.
  • Superior customer service skills.
  • 3-5 years of pharmacy retail experience.
  • Extensive store experience.

About this company

Loblaw Companies Limited

Every day over 138,000 full-time and part-time Loblaw colleagues serve customers in more than 1,000 corporate and franchised stores from coast to coast. This makes Loblaw one of Canada's largest employers. Loblaw is committed to being socially responsible by respecting the environment, sourcing with integrity, making a positive difference in our communities, reflecting our nation's diversity and being a great place to work.

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