Senior Program Manager- Cloud/Data Center Solutions

Dell - Austin, TX

Posted 816 days ago
  • Experience
    Not Applicable
  • Job function
    Project Management, Information Technology, Management
  • Employment type
  • Industry
    Computer Hardware, Computer Software, Information Technology and Services
  • Employer job ID
  • Job ID

This is a preview of the Senior Program Manager- Cloud/Data Center Solutions job at Dell. To view the full job listing, join LinkedIn - its free!Join LinkedIn - its free!

About this job

Job description

Product Group Program Manager - Cloud/Data Center Solutions

Dell Product Group

This position is located in Round Rock, Texas

Manage Customer Solution Teams (CST) focused on DataCenter Solutions (DCS) working directly with DCS customers and Dell account teams. This covers initial engagement, samples, pricing and proposals, order fulfillment and issue resolution. Require several years of experience managing cross functional teams (core teams) for long term programs.

  • Create and review all business cases, provide feedback and make recommendation to LOB staff and GM.
  • Lead the CST to create competitive business proposals and drive to win the business
  • Participate in all Phase exit meetings and provide necessary reviews and approvals.
  • Manage team approval for Customer Requirements Documents and approve the document for the CST.
  • Obtain brand team approval for peripheral SOW's and approve the document for the LOB.
  • Reviews and approves all CST Strategic Account reviews.
  • Review and approve all Marketing Requirements documents as a CST Member.
  • Receive and act upon escalations from Program Managers and other team members.
  • Establish and lead CST team meetings, drive and track core team participation, set agendas, document and distribute meeting minutes, assign and track action items, drive timely issue resolution, manage risks, record documentation in tools and provide executive management program updates and develop phase reviews as required.
  • Establish an effective master schedule commensurate with the scope of your programs. Ensure end of life transitions are adequately planned to minimize excess and obsolescence and avoid gap out. Incorporate lessons learned into your programs and capture lessons learned from your programs in each phase in the lessons learned database. .
  • Ensure your team's compliance with PrP for their assigned programs. Coach team members on process as needed to ensure understanding of, and adherence to the requirements. Ensure that your team passes any PrP/ISO audits.
  • Meet with your manager regularly to review the business factors associated with your programs focusing on competitive environment, product features, positioning in the portfolio & in the market, financials, supply/demand environment, quality, schedule and program risks.
  • Lead or participate in at least one process improvement as assigned to help drive DCS process improvement. If appropriate, set-up and manage process improvements under the BPI framework. Share the results of the process improvement with peers.
  • At all times, maintain and effectively communicate the Plan of Record (POR) and current status for the assigned programs. Maintain positive working relationships with peers, managers, Directors and VPs/GMs. Develop relationships with all applicable offshore development teams. Support regional queries and develop processes where beneficial. Coach core team and extended team members when possible. Foster effective communications.


    Skills needed/preferred for this role

  • Prior People management
  • Account management skills
  • Ability to present clear and concise information to team, internal customers, executives and external customers.
  • Ability to communicate clearly through oral and written communications.
  • Organizing and planning skills.
  • Strong analytical and problem solving skills.
  • Strong initiative and ability to work in a self-directed environment.
  • Priority setting skill.
  • Ability to multi-task in a dynamic environment.
  • Skilled in MS Office products and MS Project software.
  • Prefer hands on experience working with OEM/ODM suppliers to deliver solutions. · Facilitation skills to lead meetings.
  • Ability to lead extended teams and meet deadlines.
  • Experience in program management including planning and senior management interface.
  • Ability to build effective teams.
  • Ability to manage daily workflow as required to meet departmental and customer requirements.
  • Demonstrate attentiveness to quality and productivity.

    "CBAM1", "DCAM1" "MOAM1"

  • Dell is an Equal Opportunity Employer To learn more about our commitment to Diversity & Inclusion, visit:Equal Employment Opportunity Policy Statement

    About this company

    Since 1985, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world.

    With more than 100,000 team members across the globe, Dell serves customers ranging from the world's largest businesses and public-sector organizations, to small and medium businesses, and individual consumers. Dell's team members are deeply committed to serving our community, regularly dedicating volunteer hours to over 1,500 non-profit organizations. The company has also received numerous accolades ranging from employer of choice to energy conservation awards.

    At Dell, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. This means fostering an open approach to technology innovation that delivers effective solutions for all customer challenges. We believe technology is essential for human success and that it should be accessible to everyone.

    Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.

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