Inside Sales Representative

UPS - Las Vegas, Nevada

Posted 851 days ago
  • Experience
    Entry level
  • Job function
  • Employment type
  • Industry
  • Job ID

This is a preview of the Inside Sales Representative job at UPS. To view the full job listing, join LinkedIn - its free!Join LinkedIn - its free!

About this job

Job description


The location of this job is Phoenix, AZ and the job requires a self-relocation to Phoenix, AZ.

Job Summary

The Non-National Inside Sales Representative (ISR) is responsible for retaining and growing UPS Small Package customer business. He/she uses available resources to learn customers’ businesses, identify business needs, and proactively contact customers to position UPS’s Small Package products and services to meet their needs. This position is responsible for prioritizing customer opportunities and focusing attention on accounts with the greatest opportunity and likelihood of success. The Non-National Inside Sales Representative also creates contacts, monitors contractual compliance, and answers customer questions.

The Non-National Inside Sales Representative must successfully complete the UPS Sales Academy training program. This training program is a 6-week academy located at the UPS Inside Sales location in Phoenix, AZ. The ISR will be required to self-relocate to this location to complete the training and to work in the position.

The ISR is an entry level sales position. Upon successful completion of the Sales Academy training program and demonstrated performance results the ISR may be eligible to move into field sales positions across the country. 

The primary focus of this position is to plan and conduct sales calls to address customer needs, sell additional products and services, retain current business, and follow up on leads. This position builds relationships with key decision makers and acts as a customer advocate. The Non-National Inside Sales Representative researches competitors’ strategies and offerings, and uses product knowledge to generate solutions that meet customer needs and business objectives. Pre-call duties include using automated sales tools to perform research into customers’ businesses and account information in order to develop appropriate selling and pricing strategies.

Other Duties

  • Respond to and resolve customer inquiries, complaints and issues.
  • Coordinate opportunities and strategies with other Non-National sales team members.
  • Maintain knowledge of UPS products and services to develop appropriate sales solutions.
  • Review customer shipping practices to ensure contractual compliance.
  • Determine customer discounts and write new contracts.
  • Educate customers on using service channels to expedite problem resolution.
  • Provide compelling value proposals to potential and existing customers.

Desired Skills and Experience

Preferred Competencies

  • Applies financial expertise by analyzing and evaluating financial data, patterns and trends to determine the financial impact of a decision on the customer and the company.
  • Applies knowledge of customer business models and operating structures and offers logistic sales solutions that support the customer’s strategic business objectives.
  • Applies knowledge of the features and business applications of services, products and customer-facing technology offerings and solutions.
  • Assesses, identifies, measures and monitors customer or business needs in order to make decisions and take appropriate actions.
  • Builds business partnerships and develops key customer relationships to maximize account profitability. Understands the customer’s business and aligns account strategies to customer goals.
  • Conducts competitive analysis of competitor’s offerings and strategies, and maintains awareness of competitive environment.
  • Conducts customer analysis to identify customer needs, determine the impact of products/services on customers, and identify which products, services and features to promote to current/ potential customers.
  • Creates and develops strategies and plans for effectively managing accounts.
  • Solicits information using information gathering techniques such as asking open and closed-ended questions, probing for details, and interviewing others to obtain additional information.


  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
  • Must be currently in the same geographic location as the job or willing to relocate yourself.
  • Bachelor's degree is preferred.
  • Business to Business or Business to Consumer sales experience or UPS experience is preferred.


Employer will not sponsor visas for position.

UPS is an Equal Opportunity Employer

About this company


admired brands in the world. UPS has become the world’s largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide. Millions of satisfied customers around the world have made UPS the leading package delivery company and global leader in supply chain solutions. From global giants to local businesses, we help improve distribution networks and manage supply chains, while allowing customers to focus on what they do best – develop great products. At UPS, we believe that to be successful on a global scale, we must first ensure the success of each community in which we operate. We are committed to being a caring corporate citizen and working with communities everywhere to find innovative solutions that improve the quality of people’s lives around the world. People do their best when they are treated fairly, when their talents are encouraged to flourish, and when they feel pride in their contributions. It’s an important part of how we treat each other at UPS. All UPS people can experience the pride and accomplishment of a job well-done as valued members of the many teams that keep UPS running 24/7, from Package Operations to Supply Chain Solutions and Business Support. Still others can experience the satisfaction of preparing new generations for the future. UPS deeply values the diversity of its people, a diversity of thought, lifestyle, and experience that makes UPS one of the largest, most talented teams in the world. They make UPS a great place to be as we synchronize the world of commerce. We have many exciting sales and business development opportunities. Isn’t it time you explored what Brown can do for you?

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