Asset Servicing Operations Manager

JPMorgan Chase - Dallas, Texas

Posted 821 days ago
  • Experience
    Mid-Senior level
  • Job function
    Management
  • Employment type
    Full-time
  • Industry
    Banking
  • Employer job ID
    120024283
  • Job ID
    2994699

This is a preview of the Asset Servicing Operations Manager job at JPMorgan Chase. To view the full job listing, join LinkedIn - its free!Join LinkedIn - its free!

About this job

Job description

The VP, Asset Servicing Operations manager is one of the most critical responsibilities within securities operations. The manager in this role must manage complex, time-sensitive, high-risk processes to perfection on a daily basis. Failure to do so will result in financial losses in the tens of millions of dollars.

Risk Mitigation - Position requires daily execution of high risk, complex processes within difficult to meet timeliness. Failure of perfect execution in daily responsibilities may result in financial losses in the tens of millions of dollars. Position requires proactive review of technology, industry changes, processes, controls and personnel expertise through Third Party End to End Process Reviews, Self Assessments and Risk Exposure Reporting. Position requires leadership roles in each of these requirements in order to prevent serious financial losses. This responsibility requires 30% of this position's time.

Personnel Development - Position requires daily personnel management of professional and officer level employees. Personnel management requirements include new employee certification program, objective setting and performance appraisal, investigation and disciplinary action requirements, and expert specialist certification program. These proactive programs are required to ensure corporate action expertise is methodically obtained and retained within the Voluntary Actions team. This responsibility requires 20% of this position's time.

Project Management - Position requires weekly interaction and reporting on multiple strategic projects aimed at risk mitigation, client satisfaction and product competitiveness. This position is expected to both participate in other owners' projects and to own projects directly benefiting the Voluntary Actions team. Weekly interaction with Technology, PMO, Product and other production units is required. Project management is required in the Voluntary Actions team to ensure that securities operations' most vulnerable unit is able to obtain solutions to system, industry and regulatory issues as they are encountered. This responsibility requires 20% of this position's time.

Industry Leadership - Position requires monthly interaction with industry groups in order to understand and plan for upcoming changes to how voluntary actions are handled between issuer, depository, agents, borrowing brokers, message providers and clients. Position is required to take a leadership role in the industry to ensure JPMorgan influences industry changes to most benefit JPMorgan and to ensure JPMorgan is well represented in front of its clients concerning common industry issues. This responsibility requires 10% of this position's time.

Client Management - Position requires daily client interaction on a client sensitive process. Good client service skills are required to adequately manage clients when unacceptable, time sensitive instructions are submitted to the Voluntary Actions team. Monthly participation in client forums is required in order to proactively understand client concerns prior to them turning into a daily production issue. This responsibility requires 10% of this position's time.

Product Development - Position requires coordination with Product to ensure proper planning for client and industry requirements. New product development often requires the review and input of the Voluntary Actions manager to ensure specifications are achievable or that system enhancements are launched to address any deficiencies. This responsibility requires 10% of this position's time.

About this company

JPMorgan Chase
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small-business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.

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