Client Service Manager

Ciklum - Copenhagen Area, Denmark

Posted 869 days ago
  • Experience
    Mid-Senior level
  • Job function
  • Employment type
  • Industry
    Information Technology and Services
  • Job ID

This is a preview of the Client Service Manager job at Ciklum. To view the full job listing, join LinkedIn - its free!Join LinkedIn - its free!

About this job

Job description

The role


Ciklum is looking for the Client Service Manager tosupport and develop growth from the selected range of Ciklum’s top strategiccustomers.


Client Service Manager will be part of CiklumServices and Consulting (CSC) team, but in very close cooperation with SalesDepartment. Client Service Manager refers directly to the VP of Ciklum Services& Consulting and will be stationed in Ciklum HQ, Kiev, Ukraine, but shallbe open for frequent travels to the USA and Europe (20%).


Client Service Manager will primarily beresponsible for top 5 Ciklum customer accounts and focus on growing their businessand therefore directly influencing company revenue and success. This personshould possessexcellent interpersonal, communication, and technical skills as well as ability to take customer discussions on a strategic level.


The benefits:


-      Very attractive salary + bonus scheme reflecting a lucrative ongoing earning

-      A great career development in a successful global IT company

-      Experience in very competitive international environment with strong andhighly motivated colleagues

Desired Skills and Experience

A successful candidate is/has:


-      5-10 years of experience in the account/client service management in theIT industry

-      Delivery experience with and full life-cycle responsibility forstrategic projects for top-tier clients, ranging from sales to delivery

-      Experience with service product development, including pipeline management

-      Highly energetic with personal qualities such as humor, patience and a"cut to the chase" attitude  

-      Native English speaker or with excellent command of English

-      In depth knowledge of IT/Software industry including a good personal network

-      Proven track record of a successful professional service delivery

-      Able to keep up with work in a dynamic, fast paced, often stressful environment  

About this company


Ciklum is a Danish innovative IT outsourcing company specializing in nearshore software development in Eastern Europe, in Ukraine and Belarus. We do not follow the traditional IT outsourcing model of project-based services, and instead we offer our clients to establish your own dedicated IT department in one of ours nearshore and/or offshore development centers or to outsource, completely or partially, your software development. This is equivalent to having your in-house IT specialists but for a significantly lower cost and less administrative nuisances.

Ciklum clients can gain control over their IT processes and systems and get more value from the resources they already have. We surround each client team, both client and IT, with knowledge sharing activities to foster a profitable and productive work environment during their entire outsourcing experience, including social events, strong infrastructure, financial and administrative support, Q & A and consulting services.

Ciklum is a winner of Red Herring 100 Europe 2009 (an award given to the Top 100 private technology companies based in the EMEA region each year), recognized as CeBIT 2010 Top 20 innovative company delivering services/products for small and medium sized companies, and named the 2010 and 2011 Top 100 global services provider. Ciklum is rated best Ukrainian IT Employer 2010 by, the Ukrainian Community of Software Developers.

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