Technical Account Manager

VMware - Cincinnati, OH

Posted 875 days ago
  • Experience
    Mid-Senior level
  • Job function
    Information Technology
  • Employment type
    Full-time
  • Industry
    Information Technology and Services
  • Job ID
    2946199

This is a preview of the Technical Account Manager job at VMware. To view the full job listing, join LinkedIn - its free!Join LinkedIn - its free!

About this job

Job description

The TAM Program is critical to the global VMware Professional Services Organization (PSO) which influences the success of each VMware implementation. The PSO team is dedicated to the success of the customer and their virtualization strategy and implementation. The PSO team ensures that VMware customers are successfully implementing their business plans from adoption all the way to a fully functioning virtualized datacenter. The VMware PSO team includes Implementation/Managed Services, Project/Engagement Management, Education Services, Partner Management and Technical Account Management (TAM) Services.

As one of our Technical Account Managers (TAM), you will be responsible for building and maintaining post-sales relationships with VMware’s largest and most complex customers. These customers are typically Fortune 500 accounts adopting VMware virtualization software across their datacenters. You will serve as a project manager to ensure successful implementations and as an account manager to ensure that the customers serve as a positive reference and continue their standardization on VMware technology. Additionally, you will become the customer’s single point of contact into all of VMware. As such, your technical abilities are critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise.

Desired Skills and Experience

Responsibilities:


•Provide project leadership for the customer’s major VMware initiatives. This would include project management functions and solutions architecting functions
•Manage cross-functional VMware project teams, which could consist of VMware consultants, engineers, marketing, and support staff
•Design and develop innovative solutions to customer requirements using our server and desktop products, with assistance from our internal engineering group and consulting architects as required
•Maintain current functional and technical knowledge of the entire VMware product line
•Manage and drive competing requests across simultaneous client engagements
•Provide clear and constructive product feedback to VMware Product Management teams based on customer requirements
•Help to document best practices in developing and deploying VMware solutions
•Function as a front-line technical resource for “best practice” and informal customer questions

Requirements:

 

•At least 8+ years experience in customer-facing positions as a professional services consultant, preferably with a management consulting or “Big 5” consulting organization
•Experience with modern software development methodologies, with emphasis on software and
hardware architecture, and infrastructure design and development
•Strong technical background, with previous experience in Linux system administration and/or software development and technical architecture
•Strong analytical skills regarding technical and project management issues
•Strong understanding of strategic sales process
•Strong organizational skills with an ability to manage competing client demands
•Ability to interact and communicate with CxO-level personnel
•Excellent communications and interpersonal skills
•Ability to travel up to 30 percent of the time, including international
•B.S., B.A., or M.S. degree

About this company

VMware

VMware (NYSE: VMW) is the global leader in virtualization and cloud infrastructure, two areas that consistently rank as top priorities among CIOs. VMware delivers award-winning, customer-proven solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. Our solutions help organizations of all sizes, lower costs, increase business agility and ensure freedom of choice. We are searching for people who are ready to accelerate, innovate and lead to join our team of more than 11,000 employees in 40+ locations worldwide working to develop innovative solutions that deliver the future of IT through cloud computing. Having the audacity to challenge constraints and problem-solve for tomorrow starts today, and it starts with you. Learn more at www.vmware.com/careers

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