Director Operational Strategy

Progrexion - Greater Salt Lake City Area

Posted 879 days ago
  • Experience
    Director
  • Job function
    Strategy/Planning
  • Employment type
    Full-time
  • Industry
    Marketing and Advertising
  • Job ID
    2908859

This is a preview of the Director Operational Strategy job at Progrexion. To view the full job listing, join LinkedIn - its free!Join LinkedIn - its free!

About this job

Job description

The Director of Operational Strategy is a new role reporting to the Vice President of Operations. This is a vital position as it is focused on improving the overall Lexington Law client experience, developing short- and long-term growth and operationalstrategies, and driving client retention. The position is responsible for the following:

  • Works closely with the VP of Operations to develop short and long term operational plans.
  • Drives and improves overall client retention - a key business driver.
  • Develops group strategy and measures strategic direction, implementation, and results.
  • Leads efforts to improve the overall customer experience.
  • Works with training and line management to improve the setting of customer expectations.
  • Leads efforts to improve and streamline client e-mail communication.
  • Designs and implements client surveys to measure and improve the client experience.
  • Works closely with the Director of Call Center Operations to optimize center operations and improve workforce utilization.
  • Serves as a senior liaison with other business units and functions.
  • Designs metrics, reports, and presentations tocommunicate business performance. May work with VP to develop key board presentations to provide insight into the business and its results.

Desired Skills and Experience

  • Seven years plus of business operations, client management, strategy development, or operational reporting experience.
  • Strong statistical background. Proven record of analyzing data and implementing improvements.
  • Driven investigator of institutional shortcomings and ability to identify and implement solutions.
  • Strong organizational skills and proven ability to manage multiple projects and priorities.
  • Excellent interpersonal and communication skills.
  • Self-starter and self-directed. We are looking for someone who is passionate about learning a business, identifying
    incremental and operational improvements, and driving implementation of those improvements.
  • Must build strong credibility and relationships to be successful.
  • Must develop strong goals for themselves and the organization and work to exceed those expectations.
  • Proven track record of leading business and project teams.
  • Desire to work in a fast-paced, high-growth business environment.
  • Call center experience is preferred.
  • Bachelor’s degree in business or other relevant area; Master’s Degree preferred.

About this company

Progrexion

Progrexion Marketing is a progressive, marketing agency based in North Salt Lake, Utah. We offer a full range of marketing services with an emphasis on online and direct response marketing.  Progrexion is not your typical marketing firm. Our creativity and drive stem from our relaxed office vibe and our amazing team of over-achieving, wicked-talented experts (Facebook.com/Progrexion). Since 1996, Progrexion has grown to include over 800 professionals and are the leading marketing firm in the Consumer Credit space.

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