Functional Support Analyst - Tier 2

American Tire Distributors - Charlotte, North Carolina Area

Posted 889 days ago
  • Experience
  • Job function
    Information Technology
  • Employment type
  • Industry
    Information Technology and Services, Warehousing
  • Job ID

This is a preview of the Functional Support Analyst - Tier 2 job at American Tire Distributors. To view the full job listing, join LinkedIn - its free!Join LinkedIn - its free!

About this job

Job description

Position Title:    Functional Support Analyst – Tier 2


Supervisor:         Manager, Application Support


Position Purpose:                                                                                                                             

  • The primary and ultimate responsibility of the Functional Support Analyst – Tier2 is as follows:

1)      The Functional Support Analyst – Tier2 is responsible for managing functional application bugs and the implementation of enhancements to Oracle Applications and assuring smooth ongoing operation with the Application Support Manager.  The Functional Support Analyst – Tier2 administers the user interface or applications side of Oracle Applications.

2)      Works with the Application Support Manager to establish strategies and priorities for the overall Oracle functional application administration by analyzing and understanding the current and future industry trends in order to formulate and recommend plans to keep pace with the business and technical demands.


Primary Responsibilities:                                                                                                               

  • Managing applications bugs and enhancements: Determine when an issue is a bug that needs development attention through ATD’s development team or by opening and managing a SR with Oracle.  QA Test enhancements before deployed into development.
  • Managing Oracle using Oracle Applications Manager (OAM).
  • Defining and scheduling new concurrent programs and requests (including custom programs, interfaces and processes). 
  • Assist in managing concurrent processing (including custom programs, interfaces and processes). Defining new responsibilities. 
  • Define and monitor Oracle Alerts.
  • Optimize Oracle Applications Modules and Reports.
  • Write custom PL/SQL procedures
  • Design Workflow processes
  • Manage Workflow activity
  • Regular communication to CIO and senior IT management concerning project's status, potential risks, concerns, problems, and needs.
  • Keep abreast of new design tools, hardware, software, and technology and make recommendations for future deployment.
  • Skill in organizing resources and establishing priorities.
  • Performs other related duties as assigned.


Success Factors/Key Metrics:                                                                                                         

  • Customer satisfaction.
  • Accomplishment of IT objectives and execution of goals.
  • Delivery on projects and service level delivery.


Key Partners (Positions):                                                                                                                

  • ATD employees
  • ATD Customers and Partners
  • Other IT departments
  • Other partners as required by position

Physical Demands/Work Environment/Travel Requirements:

  • Physical demands:  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • Work environment:  While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually moderate.
  • Travel required:  as required by the specific position.

Desired Skills and Experience

Experience(s) that Best Prepares You:                                                                                          

  • Education:  Minimal bachelor’s degree from four-year College or university preferred.
  • Must have 5+ years experience in Oracle technologies.
  • Experience supporting Oracle 10g databases, eBusiness Suite 11i, open source online and database technologies and legacy applications.
  • Some experience in SQL and PL/SQL a plus.
  • Such alternatives to the above qualifications as the Company, in its discretion may find appropriate and acceptable.


Key Competencies:


  • Experience with Order Management, Inventory, Purchasing and Pricing modules is mandatory and good to have Warehouse Management System, Payables, Receivables and General Ledger experience.
  • Experience with Oracle CEMLIs (Configuration/Customization, Extension, Modification, Localization and Integration).
  • Experience working with conversion and interfaces programs between Oracle 11i, open source and legacy.
  • Understanding of regulator, legal and compliances issues for SOX and audit functions.
  • Understanding of Business Processes utilizing Oracle Application Flows across the E-Business suites.
  • Ability to be proactive and work well under pressure.
  • Excellent verbal and written communication skills.
  • Expert knowledge of the use of a personal computer and/or laptop.
  • Intermediate level of proficiency with Microsoft Office, Word, Excel and PowerPoint.
  • Functional knowledge of internal operating systems:  Oracle, ATD OnLine, sales software and programs, report writer programs such as Discoverer, etc.
  • Plan and Execute for Success:  Identify and address root causes when solving problems.  Work collaboratively with other departments and functional teams to coordinate effective solutions.
  • Act Collaboratively:  Communicate effectively across teams, functions and departments.
  • Communicate Effectively:  Communicate clearly and concisely and adjust communication style to improve performance.
  • Demonstrate Respect:  Handle all business matters ethically and in full compliance with American Tire Distributors “Code of Conduct”.
  • Be Accountable for Results:  Assume full responsibility for the consequences of one’s behaviors, decisions and results.
  • Knowledge of current materials, methods, technology and practices of the Company.


American Tire Distributors offers a competitive salary and benefits. The Company maintains a two-tiered group health plan that covers all employees with healthcare, dental and vision coverage. Employees that participate in the Company’s wellness program are eligible for free health care coverage. A 401(k) plan is offered to all employees after one year of service including matching contributions of $.50 on each dollar up to a total of 6% of gross earnings. Also covered for employees is short-term disability and life insurance coverage, additional coverage for both long-term disability and life insurance is available for purchase. Employees are eligible for employee purchases of company inventory at a discount – tires, wheels, etc... Vacation and sick days are accumulated based on tenure for each calendar year.  EOE/Drug Free Workplace

About this company

American Tire Distributors

Since 1935 American Tire Distributors has supported the nation’s tire dealers, service repair shops, and automotive performance shops with prompt and convenient delivery of the products, tools, and programs they need to service a country on the move.

Today, these same customers rely on us to provide a complete package of tires, custom wheels, service equipment, shop supplies, and a full complement of business resources needed to meet the challenge of an increasingly demanding and competitive retail landscape. We provide a whole lot more than just products. We offer a total package of tires, wheels, and a whole lot more!

Similar jobs

View all jobs like this

This is a preview of the Functional Support Analyst - Tier 2 job at American Tire Distributors. To view the full job listing, join LinkedIn - its free!Join LinkedIn - its free!

People also viewed