Team Leader, Research Data Services

Broad Institute - Cambridge, MA

Posted 892 days ago
  • Experience
    Mid-Senior level
  • Job function
    Information Technology, Research
  • Employment type
    Full-time
  • Industry
    Biotechnology, Research
  • Job ID
    2837595

This is a preview of the Team Leader, Research Data Services job at Broad Institute. To view the full job listing, join LinkedIn - its free!Join LinkedIn - its free!

About this job

Job description

The Broad Institute of Harvard and MIT seeks a Team Lead for the Research Data Services group within the IT/Systems organization. Reporting to the Manager of Research Computing, this new and challenging role will be responsible for the delivery of data storage and database services to the Broad community as well as the day-to-day operations of the physical infrastructure supporting those services. The successful candidate will bring a combination of technical, leadership and business skills and will play a key role in the success of the Institute’s new internal service center delivering data storage as a service.

The Broad generates enormous volumes of scientific data. The Institute’s network data stores have grown 50-fold in the past five years alone. The storage infrastructure now comprises more than 10 petabytes of network-attached storage and a large storage-area network supporting almost 50 Oracle database instances as well as a number of MySQL and other RDBMS systems.


OVERALL RESPONSIBILITY

Responsibilities of this role fall into three areas:

Delivery of data services
• As lead of the service center providing data storage and related services, help drive the successful establishment of this new internal business
• Continually review and refine data service offerings and coordinate with Cost Analysis and Business Systems groups in the development of associated cost-recovery models
• Maintain ongoing engagement with Broad research community to ensure satisfaction with service offerings and service delivery
• Play a driving role in the ongoing identification and evaluation of new storage and database technologies

Storage and database operations
• Ensure effective and reliable operation of the storage and data infrastructure
• Manage support and service contracts and coordinate with vendor field service staff as required
• Collect metrics of storage service availability and performance
• Implement appropriate configuration change management and documentation procedures
• Plan and implement appropriate hardware life cycle management practices

Team leadership
• Manage storage administration and database engineering teams for maximum performance
• Ensure appropriate cross training on storage and database technologies within the teams to maintain reliable coverage
• Develop and maintain a professional development plan with each team member
• Collaborate with other members of the IT management team in defining and achieving the overall goals of the IT organization


CHARACTERISTIC DUTIES

• Review and respond to requests for data storage and related services
• Coordinate with Business Systems staff to ensure timely creation of service contracts and regular reporting of service delivery efforts
• Coordinate with grant administrators to support budgeting for grant proposals and to address billing questions
• Monitor status of physical storage infrastructure and ensure prompt response to hardware and software issues
• Manage performance of team members
• Other tasks as required

SUPERVISION EXCERCISED

• Directly supervises three storage Systems Administrators and three Database Administrators
• Oversees the activity of permanent on-site storage hardware field service technicians

Desired Skills and Experience

QUALIFICATIONS

• Bachelor’s degree in computer science or other technical discipline and plus 7-10 years of directly related professional experience including 3-5 years in supervisory roles with increasing responsibility; Master’s degree preferred
• Solid understanding of SAN and NAS technologies
• Working knowledge of RDBMS technologies including Oracle and MySQL
• Strong customer service orientation
• Familiarity with delivering IT services in an academic or scientific research organization highly desired
• Excellent leadership and exceptional verbal and written communication skills
• Working knowledge of file storage/sharing technologies including NFS, SAN, CIFS and network (LAN routing, subnets)
• Must be able to communicate effectively with technical and non-technical audiences
• Must be a self-starter with the ability to work independently and in a team environment
• Excellent time management and organizational skills

Broad will not offer visa sponsorship for this position.

About this company

Broad Institute

Who is Broad? The Broad Institute brings together a diverse group of individuals from across its partner institutions — undergraduate and graduate students, postdoctoral fellows, professional scientists, administrative professionals, and academic faculty. The culture and environment at the Broad is designed to encourage creativity and to engage all participants, regardless of role or seniority, in the mission of the Institute. Within this setting, researchers are empowered — both intellectually and technically — to confront even the most difficult biomedical challenges. The Institute’s organization is unique among biomedical research institutions. It encompasses three types of organizational units: core member laboratories, programs and platforms. Scientists within these units work closely together — and with other collaborators around the world — to tackle critical problems in human biology and disease.

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