Account Manager - Revenue Management

TravelClick - Orlando, Florida Area

Posted 887 days ago
  • Experience
    Associate
  • Job function
    Customer Service, Business Development
  • Employment type
    Full-time
  • Industry
    Hospitality
  • Job ID
    2823667

This is a preview of the Account Manager - Revenue Management job at TravelClick. To view the full job listing, join LinkedIn - its free!Join LinkedIn - its free!

About this job

Job description

Job Summary

                       

The Account Manager (AM) is the customer advocate within TRAVELCLICK (TC) and serves as the primary point-of-contact for customers. The objective of the AM is to understand client needs/ objectives, develop strategies and work in unison with our internal TC teams to execute against the projects and campaigns. The AM must have a deep understanding of the TRAVELCLICK portfolio of products and the hospitality industry in general.  The AM works directly with their assigned group of customers to grow customer’s revenues as well as the revenues of TC. 

 

The AM isresponsible for the successful on-boarding and steady state management of customers within assigned portfolio.  The AM is expected to ensure that their customers are gaining full benefit of theTRAVELCLICK products purchased as well as to identify opportunities where other TC products may meet the needs of the customer. The AM is responsible for regularly providing their customers with proactive information on ways to optimize the use of the TC products which ultimately leads to improved revenue to the AM’s customers and TC.  The AM also serves as an escalation point for their customers for concerns pertaining to services purchased.

 

The AM will be evaluated on the overall performance of their assigned portfolio (i.e.,revenue generation), customer retention and customer satisfaction/ loyalty ratings.

Desired Skills and Experience

Principal Responsibilities:

 

  • Responsible for total account management function serving as the central point of contact
  • Responsible for all customer communications, conflict resolution and compliance on contractual deliverables
  • Provide revenue management strategies and budget estimates in support of customers; drive effective strategies to achieve organic growth as well as expand business by creating value propositions to create opportunities proactively
  • Oversee the development of the integrated business plans per property taking into consideration items such as booking patterns, customer profiles, competitive sets and all demand marketing channels
  • Responsible for the successful on-boarding and on-going delivery of services to assigned customer base
  • Reviews all major deliverables to ensure quality standards and expectations are met
  • Responsible for the optimal use of purchased products leading to increased revenue from customer base
  • Conducts regular account reviews with customers to ensure that customer’s goals and expectations are being met
  • Ensures that the customer issues are being resolved in a timely manner and that all escalated matters are handled with a sense of urgency
  • Works with Sales and Inside Sales resources to ensure that renewals and qualified leads are actioned

 

Experience and Qualifications

  •  3-5 years experience in a combination of revenue management, hotel eCommerce, and/or marketing/sales or providing services and solutions to hotels in revenue management, eCommerce, and/or marketing/sales
  • Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
  • Detail oriented with a bias toward action (project management experience preferred)
  • Demonstrated ability in ensure achievement of client objectives and company financial objectives through understanding of client objectives and influencing and directing internal product and operations teams
  • Excellent analytical, problems solving and trouble shooting skills – ability to define problems, collect data, establish facts and draw conclusions
  • Strong overall business and people skills, includingplanning, presentation skills and business acumen
  • Excellent communication skills with the ability to effectively interface with all levels and departments on a formal, informal, written and verbal basis
  • Excellent written and verbal communication skills
  • Self motivated, goal oriented, and able to work in a team environment
  • Computer proficiency in Excel, MS Word, PowerPoint, salesforce.com, etc.

 

Education:

  • Minimum Bachelor degree (e.g., business, marketing, hospitality leadership, etc.)

About this company

TravelClick

In 2009, TravelClick (www.travelclick.com) celebrated its ten year anniversary. Today we're the leading provider of ecommerce solutions for hotels, servicing more than 30,000 hotel customers in 140 countries. Our success is reflected in the ability of our hotels to outperform their markets, no matter the economic conditions. And our financial strength and industry focus enable us to consistently deliver world-class solutions, personalized service and insight to all segments of the hospitality industry. TravelClick provides a continuous flow of high-value online bookings to hotels worldwide. A uniquely comprehensive one-stop solution, TravelClick offers business intelligence, distribution, and digital marketing solutions delivered with personal attention and local market expertise. With revenue optimization experts in every global market, we help our clients make better business decisions, generate greater demand from the right mix of channels, convert more shoppers to high-value guests, and increase hotel revenue.

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