Account Manager

NetCracker - Singapore

Posted 880 days ago
  • Experience
    Not Applicable
  • Job function
  • Employment type
  • Industry
    Computer Software, Telecommunications
  • Job ID

This is a preview of the Account Manager job at NetCracker. To view the full job listing, join LinkedIn - its free!Join LinkedIn - its free!

About this job

Job description

The Account Manager will:
• Act as a guide and strategic partner to customers by becoming intimately knowledgeable about their customers' key business challenges
• Take responsibility for the well-being of the long-term customer relationship for both the customer and NetCracker.
• Perform as the final point of accountability for the delivery of NetCracker solutions
• Lead the commercial negotiations with the customer, in alignment with NetCracker finance and legal
• Master the contractual agreements between NetCracker and the customer
• Take responsibility for achieving the annual goals as identified on the personal goal sheets
• Work to be valued by the customer as a trusted advisor and a reliable focal point for business and systems issues
• Be accountable for day-to-day operations and resolving major issues with the customer
• Fully understand the customer's business challenges, culture, and environment, specifically market trends, future technology, competition, and partners that may affect the customer's business
• Position NetCracker as a long-term partner to the customer
• Identify and develop third-party and partner business relationships and opportunities, taking due regard of NetCracker corporate relationships
• Complete an annual Customer Satisfaction survey following the NetCracker process and complete a resulting action plan
• Act as the customer’s advocate to the NetCracker organization while understanding and balancing the customer’s needs with NetCracker requirements
• Maintain NetCracker standards of business conduct with respect to the customers and partners

Desired Skills and Experience

• Bachelor’s Degree


  • Must have experience selling OSS or BSS to Communication Service Providers
  • Extensive experience developing and maintaining senior level relationships with Communications Service Providers
  • Experienced selling complex solutions to CSPs

    • A keen grasp of NetCracker' business environment and culture
    • A definitive track record of customer-centric behavior
    • Ability to work in a heavily-matrixed corporate environment
    • Polished and professional executive presence
    • Strong oral and written communication skills in English and the local language
    • Creative, ‘out-of-the-box’ thinker
    • Strong business acumen

About this company


NetCracker is the leading global solution company enabling Communications Service Providers (CSPs) to deliver rapidly and manage effectively convergent and content-rich services. NetCracker’s Telecom Operations and Management Solutions, combined with its professional services and implementation expertise, enable CSPs to operationalize next-generation connectivity, maximize the convergence of Network and IT, monetize content, and deliver a compelling customer experience.


This unique combination of innovation, experience, and agility, combined with our dedication to customer success, has enabled CSPs around the world to profit from the emerging opportunities in the customer, content, convergence, and connectivity revolution. We call this Bringing You the 4C Experience.


With headquarters in Massachusetts and development centers and offices globally throughout North and South America, Europe, Middle East, Asia, and Australasia, NetCracker provides Telecom Operations and Management Solutions to service providers, enterprises, and government organizations worldwide.

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