
BPM Program Manager at Lombardi Software, volunteer with PMI, public speaker/writer
Kansas City, Missouri Area

BPM Program Manager at Lombardi Software, volunteer with PMI, public speaker/writer
Kansas City, Missouri Area
An accomplished professional with 20 years experience and expertise in Business Process Improvement, Business Process Management (BPM), Management Consulting, Project/Program Management, Information Technology, and Training. Extensive international experience. Proven ability to quickly understand both business and technical details. Strong leadership skills with the ability to motivate professionals. Experience across multiple platforms and technologies. Extensive professional speaking and writing experience.
Certified project management professional (PMP), Certified Scrum Master (CSM), certified Six Sigma Blackbelt (CSSBB)
(Privately Held; Computer Software industry)
May 2008 — Present (1 year 3 months)
BPM Program manager implementing Lombardi software and business process improvement initiatives at client locations. Responsible for developing SOWs, staffing, planning, and delivery of BPM solutions for clients. Provide expertise to tailor agile project management approach to meet project needs.
(Non-Profit; Information Technology and Services industry)
2000 — Present (9 years)
Held positions of VP Admin, Vice Chair, Chair, Past Chair. As Chair, coordinated and supported board activities and lead the organization to a 50% increase in membership. Presenter at 2007 North America Congress, 2002 Seminars & Symposium and 2004 Leadership meeting.
(Privately Held; 51-200 employees; Information Technology and Services industry)
February 2003 — March 2008 (5 years 2 months)
Advise clients on project management best practices. Assess capabilities and implement improvements. Establish project offices, portfolio processes, and project management methodologies. Provide guidance on aligning strategy to project work. Support business development and account management activities. Specific client work includes:
- Implemented Knowledge Management (KM) capability for Global Professional Services organization.
- Developed model for evaluation of regional portfolio management processes.
- Developed and implemented project management methodology for several clients.
- Assess project management capabilities and developed improvement roadmap.
- Extensive international experience with work in India, Asia, and EMEA.
Clients include SAP, Genentech, KPMG, Vermont Electric, Horizon Blue Cross Blue Shield of New Jersey and others.
(Public Company; 10,001 or more employees; Telecommunications industry)
1997 — 2002 (5 years)
Ran projects related to partner markets, integrations, mergers and acquisitions. Also oversaw QA activities and projects for Billing platform.
- Concurrently directed four complex conversion projects involving over 100 cross-functional team members. Used advance features including Joint Application Design and extensive Quality Assurance approaches to maximize success.
- Managed finance component on international projects.
- Created Quality Assurance team. Successfully tested and implemented six major software releases and numerous patches.
- Directed billing team on three acquisition projects successfully integrating disparate markets with over 500,000 subscribers into Sprint PCS operations.
- Led process re-engineering project with billing vendor and internal IT team.
(Public Company; 10,001 or more employees; Packaging and Containers industry)
1994 — 1997 (3 years)
Project manager running all projects support Sales & Marketing, including Sales Force Automation, electronic product catalogs etc.
- Turned around failing software project; rolled out first release to end user within three months of assuming responsibility.
- Assisted design of company wide client server software development lifecycle and implemented company’s first client server application.
- Delivered five major and numerous minor software applications using object oriented techniques and Agile principles using PowerBuilder/Sybase.
(Government Agency; 10,001 or more employees; Defense & Space industry)
1987 — 1994 (7 years)
Navy Officer specializing in Cryptology. Held SCI clearance.
- Implemented reconnaissance aircraft process improvement program; developed metrics, conducted root cause analysis, and implemented changes resulting in 30% increase in mission effectiveness.
- Member of team responsible for developing and deploying $5 million system comprised of 18 UNIX workstations and over two million lines of code; overwhelming success resulted in implementation of three additional systems.
- Directed computer infrastructure improvement program. Developed new system standards, planned budget, and oversaw deployment, significantly increasing command’s effectiveness.
MS , Information Technology Management , 1993 — 1995
BS , Electrical Engineering , 1982 — 1987
Project Management, running, triathlons, mountain biking, photography, travel
PMI, LinkedIn