Transforming small businesses into innovation leaders with engaged employees and customer evangelists
Iowa City, Iowa Area
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Zane Safrit’s Summary
I lead a small telecom service provider, post-911, through two economic downturns, and an industry whose prices fell by more than 70%, reaching 80% revenue growth while keeping cash-flows positive during this same time period.
We were able to reach these goals by creating an engaged employee group, topgrading each employee to insure we had A+ players, slavish devotion to customers and their needs, together with early adoption of social media including blogs and podcasts.
