
Executive Director; Speaker; Educator
Houston, Texas Area

Executive Director; Speaker; Educator
Houston, Texas Area
Ms. Coll began her career in Marketing and Management in the travel, service and hospitality industry. Moving to Human Resources, Hotel Operations and Spa Management in her progression. She has also participated in numerous projects as a Consultant, designing and implementing all the aspects of opening and operating a Spa, Hotel, Casino and Retail center.
Ms. Coll is the author of the Spa Ready-to-use Business Tools™ and has been a contributor to trade journals and a speaker-educator at conventions, trade events and educational events in the USA, Caribbean, Thailand, Argentina and Mexico. Ms. Coll was the creator and editor of “Recent Developments”, an electronic monthly newsletter that began in 2003 and grew to a subscriber base of over 10,000 readers. Additionally she is the author of the blogs “Spa Business Wisdom” and “Between the Sheets – A Spa Director’s Diary”.
She has an extensive education, which includes Professional Certificate Program courses in Human Resources Management from the University of California San Diego (UCSD) Extension, Spa Therapy Certificate Program from HEAT Inc. Certification and studies from Talent+ as an Interview Analyst, post graduate courses in Clinical Psychology and a Bachelor degree in Business Administration with concentrations in Management and Marketing from the University of Puerto Rico, USA. Ms. Coll is an active member of the Society for Human Resource Management, International Spa Association (ISPA), the Day Spa Association (DSA) and the International Medical Spa Association (IMSA). She has served in numerous non-profit organization boards, Chamber of Commerce groups and she was a member of the ISPA Education Committee 2005 and ISPA Marketing Committee 2006.
Ms. Coll has a passion for teaching others and helping others achieve the highest levels of service excellence combined with the business savvy of how to operate an efficient and effective company.
Certificate in HR Management 1990 — 1991
Bachellors , Business Management, Marketing & Psychology , 1982 — 1984
ISPA, DSA, SHRM & PR Association