Zach Crawford

Current

Operations Manager at MindTrix Consulting

Past

Marketing Director at MindTrix Clothing
Customer Service Manager at Yahoo!
Customer Service Supervisor at WageWorks

Customer Support Rep. at Out Purchase
Customer Service Liaison at MTVi/MTV Networks

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Education

Academy of Art University
Eastern New Mexico University
New Mexico Junior College

1 more...

Recommended

5 people have recommended Zach

Connections

127 connections

Industry

Marketing and Advertising

Websites

Zach Crawford’s Summary

Proven track record of executing programs under established programs and policies, exceptional interpersonal skills and ability to communicate cross-functionally. Adept problem-solver, leader, and able to interface across different levels of an organization. Self-starter with leadership abilities gleaned from years of supervisory and customer service experience; able to identify gaps in process, implement improvements, and manage projects in accordance with established timelines. Outstanding graphic design skills complimented by start-up and operational experience derived from boot-strapping a small business. Extended knowledge of Green/Sustainable practices.

Currently seeking employment as an Apparel Brand Manager, Graphic Designer, or in Customer Service in the apparel industry or Green industry.

Zach Crawford’s Specialties:

branding and identity, marketing,design, customer service, production, sourcing, management, green, sustainability, apparel.

Zach Crawford’s Experience

Operations Manager

MindTrix Consulting

(Apparel & Fashion industry)

2008 — Present (1 year)

Selected Projects:
Cash Crop Clothing
Brought in on consulting basis as a brand manager to assist with changing company image and drive profit margins.
Ensured consistency behind brand from soup-to-nuts, including apparel appearance, brand awareness, perceived quality, and best sales practices.
Provided strategic leadership, developed and implemented marketing plans, managed budgets and timelines.
Evaluated consumer demand, market position, and determined types and amounts of merchandise and apparel to be offered.
Created all quotes and placed all apparel orders, prepared the store for inventory by ensuring apparel was appropriate. 
Marketing Director

MindTrix Clothing

(Apparel & Fashion industry)

2002 — 2008 (6 years)

Pioneered start-up clothing company from inception, using a combination of design, website development, technical savvy, and communications/interpersonal relations experience.
Responsible for all aspects of sales and marketing, designing products and promotional material, advertisement layout, website maintenance and trade show schedule management.
Oversaw all aspects of merchandising, created displays and all apparel to be sold.
Merchandised online store and created all displays, carried out weekly apparel ads and price changes.
Managed profit and loss statements, billing, bookkeeping, financial analysis, revenue forecasting, and capital budgeting.
Handled all aspects of operations, including vendor management, order processing, shipping and receiving, contractor liaising, and administrative management.
Customer Service Manager

Yahoo!

(Public Company; 1001-5000 employees; YHOO; Internet industry)

February 2002 — November 2002 (10 months)

Functioned as departmental leader and go-to person for the team.
Managed and streamlined communication flow with regard to billing inquiries and concerns for Yahoo customers regarding billing issues for Yahoo! Customers.
Liaised with production and engineering teams by providing valuable feedback, accurately tracking statistics, and maintaining knowledge of newest property enhancements.
Served as a resource for information about online properties, resolved issues for clients and provided top-notch customer service.
Customer Service Supervisor

WageWorks

(Privately Held; 51-200 employees; Human Resources industry)

2001 — 2002 (1 year)

Oversaw customer support team of several staff members and streamlined work flow from soup-to-nuts.
Analyzed issues and bugs with regard to the database, system, and User Interface; provided feedback and implemented process improvements.
Played key role in product testing and quality control.
Demonstrated support to Customer Service Team by adhering to call coverage schedules.
Oversaw client inquiries; dispatched and managed the flow of email and telephone communication and created weekly reports.
Provided marketing department recommended modifications and improvements to website; designed promotional materials.
Customer Support Rep.

Out Purchase

(Internet industry)

2000 — 2001 (1 year)

Supported customers in a B2B environment, including RMA, order status, and shipping status.
Placed orders and responded to website inquiries.
Responsible for troubleshooting customer issues on website.
Created and implemented key aspects of graphic design with regard to look and feel of website; designed promotional and marketing material.
Customer Service Liaison

MTVi/MTV Networks

(Public Company; 10,001 or more employees; VIA; Entertainment industry)

1999 — 2000 (1 year)

Analyzed and resolved customer problems and conducted trend analysis
Designed Web FAQ and customer service web pages using DreamWeaver and provided input for ongoing usability functions and website design

Additional Information

Zach Crawford’s Websites:

Zach Crawford’s Interests:

going to concerts, listing to alternative/indy rock music, going to the movies, watching TV, surfing the internet, learning about the fashion/creative industry.

Zach Crawford’s Groups:

The-Green-Group.com
Fashion Marketing & Digital Media Group (FMG): A Meeting Place for Fashion & Marketing Professionals
Apparel Executives Forum
Academy of Art San Francisco
Green
Indie Fashion Brands
StyleCareers
Fashion & Lifestyle Industry Professionals Worldwide
DreamDesigners
International Fashion & Apparel Association
Creative Artists and Designer Network
CREATIVE DESIGN PROS
Fashion & Apparel
Graphic Design
Apple fans
T-Shirt Professionals
So Cal Action Sports Network
Fuse: Design & Culture, Brand Identity & Packaging
Green Business Networking
Malakye.com