
Business Systems Analyst - Legal Services & Volunteer Mediator
Kitchener, Canada Area

Business Systems Analyst - Legal Services & Volunteer Mediator
Kitchener, Canada Area
Technology and Law is my passion with relevant experience in both fields.
Law, technology, mediation, conflict resolution, legal technology systems, business systems analysis, dispute system design
(Public Company; RIMM; Wireless industry)
April 2009 — Present (10 months)
(Privately Held; Marketing and Advertising industry)
December 2007 — March 2009 (1 year 4 months)
- Assisted in the formation of business systems and processes for IGLOO Software a SAAS Online Community Solutions start-up company founded in Canada's Technology Triangle
- Helped form systems and processes and assist with adoption and administration of new business technologies (SalesForce.com, Eloqua Marketing, Google Apps,other 3rd party tech)
- Provided sales and professional consulting to clients developing strategies for social networking communities delivering business value including integrative solutions within existing system architecture (Not-for-profit and commercial clients)
- Gathered requirements during sales prospecting & account management to prioritize feature requests for the development team; ultimately delivering flexible solutions meeting client requirements
- Honed professional presentation skills while educating and pitching from workers to C-Level executives on emerging technology
(Educational Institution; 201-500 employees; Higher Education industry)
September 2006 — September 2007 (1 year 1 month)
Contributed RFID privacy knowledge base, research and review for Spam and Privacy Law chapters for legal textbook “Internet and E-Commerce Law” Forder & Svantesson (Oxford Press 2007)
Geo-location research survey referenced in “The Internet, geo-identification and the law – they know approxymately where you are located ” Svantesson (Murdoch University Journal of Law) (Forthcoming 2007)
(Computer Software industry)
2006 — 2007 (1 year )
Supported business development & research of SpartaMatrix™ Avatar System
(Public Company; RIMM; Wireless industry)
2004 — 2005 (1 year )
BlackBerry Desktop & Handheld
(Educational Institution; Higher Education industry)
January 2003 — September 2005 (2 years 9 months)
- Designed and developed Email/WebCT integration web-interface improving work flow and response times to inquiries (ColdFusion)
- Patiently and professionally helped academics resolve diverse issues with WebCT e-learning software
Transformative Mediation Certificate , 2008 — 2008
Community Justice Initiatives (CJI) is a non-profit organization, known world-wide as having started the first Restorative Justice program.
Facilitative Mediation Certificate , 2007 — 2007
Based in the Faculty of Law, the Dispute Resolution Centre was established in 1989 and has a national reputation for training, teaching, research and mediation process.
Juris Doctor , Law , 2005 — 2007
A professional legal qualification designed to equip students for a career in the legal profession, business industry or government, in Australia and overseas
Bachelor of Computing Honours, Criminal Justice & Public Policy Minor , Computer Science, Criminal Justice , 2001 — 2005
- A comprehensive program combining academic rigour and problem solving components found in a traditional computing degree, orientied towards application
- Criminal Justice & Public Policy minor focuses on the theoretical and practical links between the practices and procedures of the Canadian criminal justice system and issues of public policy
Classical Piano, Juggling, Unicycle Tricks, Community Mediation, Law, Technology, Systems Analysis, Conflict Resolution
Community Justice Initiatives
University of Guelph Co-op Student of the Year 2004-2005
IT/Law Bursary – SpartaMatrix applied studies student bursary of $5,000 (Sept 2006)