Yuriy Salan

Current

• Director at Interbiz LLC
• Head of Business Operations at Interbiz LLC

Past

• Head of Customer Service department at PEOPLEnet
• Consumer Services/CRM Supervisor at Nestle Ukraine
• Channel Marketing Manager at Samsung Electronics

• CRM expert at UMC (MTS Ukraine)
• Telemarketing group manager at UMC

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Education

• Kiivs'kij Nacional'nij Torgovel'no Ekonomicnij Universitet
• Kyiv National University of Culture and Arts

Recommended

5 people have recommended Yuriy

Connections

203 connections

Industry

Wireless

Websites

• My Website

Yuriy Salan’s Summary

Yuriy Salan’s Specialties:

CRM (Customer Relationship Management)
Customer Retention
Customer Development (up-sell, cross-sell strategies)
Customer Services development and management
Customer Care management
Call Center and Telemarketing (teleselling) management
Customer Relations Management consulting

Yuriy Salan’s Experience

• Director

  Interbiz LLC

  (Privately Held; 11-50 employees; Wireless industry)

  February 2008 — Present (11 months)

  - management of fast growing high-tech company with foreign investments, reporting directly to owners,
  - launched 1st in Ukraine call centre selling top-ups (electronic vauchers) over the phone - for mobile subscribers of Life:) - toll free number 500.

• Head of Business Operations

  Interbiz LLC

  (Public Company; 1-10 employees; Telecommunications industry)

  November 2007 — Present (1 year 2 months)

  - developing new innovative service via call centre for mobile subscribers,
  - building whole company structure and buisness operation,
  - strategic and operational planning

• Head of Customer Service department

  PEOPLEnet

  (Privately Held; 201-500 employees; Telecommunications industry)

  November 2006 — November 2007 (1 year 1 month)

  - responsible for CRM, Call Center and retail sales and service outlets,
  - start-up and build department from "ground" level,
  - develop strategies and business processes for customer relationship

• Consumer Services/CRM Supervisor

  Nestle Ukraine

  (Public Company; Consumer Goods industry)

  June 2005 — October 2006 (1 year 5 months)

• Channel Marketing Manager

  Samsung Electronics

  (Public Company; 51-200 employees; Computer Hardware industry)

  January 2005 — May 2005 (5 months)

  IT products division:
  - responsible for marketing in retail channel all over Ukraine,
  - development and management of loyalty programms for floor sales
  - management on national promo

• CRM expert

  UMC (MTS Ukraine)

  (Public Company; 1001-5000 employees; Telecommunications industry)

  September 2001 — December 2004 (3 years 4 months)

  CRM department:
  - developing and managing loyalty and retention programms,
  - managing various CRM projects,
  - churn analysis and reporting

• Telemarketing group manager

  UMC

  (Public Company; Wireless industry)

  August 2000 — August 2001 (1 year 1 month)

  - recruiting to call center,
  - managing telemarketing team (15 persons)
  - conducting training on teleselling
  - writing call scripts, preparing am executing telemarketing campaigns

Yuriy Salan’s Education

• Kiivs'kij Nacional'nij Torgovel'no Ekonomicnij Universitet

  Marketing 2000 — 2003

• Kyiv National University of Culture and Arts

  Management in arts 1995 — 1999

Additional Information

Yuriy Salan’s Websites:

• My Website

Yuriy Salan’s Interests:

CRM, jazz music, playing electric guitar

Yuriy Salan’s Groups:

•    Telecom Professionals
•    EX PEOPLEnet
•    Mobile TeleSystems employees and alumni