Masayuki Kawagishi

Current

• Operation Manager at NTT Communications Corporation

Past

• System development engineer at NTT Communications
• Researcher and analyst at NTT Communications Corporation
• System development engineer at NTT Communications Corporation

• Network operation staff at NTT Communications Corporation
• System integrator at NTT Communications Corporation
• Engineer at Nippon Telegraph and Telephone Corporation

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Education

• Osaka University
• Osaka University

Connections

6 connections

Industry

Telecommunications

Masayuki Kawagishi’s Summary

I have experienced several positions in this company. For the first three years I was involved in the development of network management systems for multivendor switching and transmission equipment for this company's commercial use, from programming to project management.

Then I belonged to NTTCom's international switch maintenance center, or ISMC, engaging in the operation and maintenance stuff for its overseas call services, where I improved trouble ticketing system so as to take quicker actions against network or equipment troubles. More than that, quality improvement for the international call service was also what I did in the ISMC.

In 2003, I joined a voice over IP communications team for designs, testings, implementation and operation & maintenance of new VoIP services, including the shared IP-PBX service, the Click-to-Connect service and the IP contact center service.

From October 2008 through March 2009, I moved to a special task force in charge of research, analysis and problem-solving activities for the improvement of quality of maintenance and operation of NTTCom's services.

In April 2009, I returned back to the VoIP communications team to be involved in the system development of the IP contact center service until August.

In August 2009, my office was changed into the operation & maintenance division to plan the O&M of VoIP services, where I currently work.

Masayuki Kawagishi’s Specialties:

Microsoft Windows 2000/2003 Servers, Microsoft SQL Server, Cisco routers and switches, ITIL, VoIP (SIP, MGCP, H.323)

Masayuki Kawagishi’s Experience

• Operation Manager

  NTT Communications Corporation

  (Public Company; NTT; Computer & Network Security industry)

  August 2009 — Present (4 months)

  Involved in the operation and maintenance planning on this company's VoIP services, incluging IP centrex.

• System development engineer

  NTT Communications

  (Public Company; NTT; Computer & Network Security industry)

  April 2009 — August 2009 (5 months)

  Developed the system of NTT Communications' "Customer Connect," a VoIP-based contact center solution, including system design, network design, testing, implementation, operation and maintenance. In particular, I contributed to collecting from several vendors information needed for planning of Customer Connect's new platform.

• Researcher and analyst

  NTT Communications Corporation

  (Public Company; NTT; Computer & Network Security industry)

  October 2008 — March 2009 (6 months)

  Looked for any problems with this company's maintenance and operation staff, as well as proposing the solution of it.
  Discussed what we can do for Managed Operation, one of this company's core values.

• System development engineer

  NTT Communications Corporation

  (Public Company; NTT; Computer & Network Security industry)

  April 2003 — September 2008 (5 years 6 months)

  Evaluated QoS for IP telephony service providers.
  Tested IP-PBX equipment, SIP servers and other VoIP terminals.
  Planned, tested and implemented the systems related to this company's "Click to Connect" service.
  Planned, tested and implemented the systems related to this company's "CustomerConnect" service.

• Network operation staff

  NTT Communications Corporation

  (Public Company; NTT; Computer & Network Security industry)

  April 2001 — March 2003 (2 years )

  Involved in maintenance and operation at the international switch maintenance center of this company.
  Maintained international gateway PSTN switches for this company's overseas call services.
  Managed QoS for the overseas call services.
  Planned the signaling networks for new PSTN services.
  Rearranged call center's trouble ticket system.

• System integrator

  NTT Communications Corporation

  (Telecommunications industry)

  July 1999 — March 2001 (1 year 9 months)

  Designed management systems for this company's transmission networks and equipment.
  Designed, built and managed TCP/IP-based local area networks for testing environment of the systems.

• Engineer

  Nippon Telegraph and Telephone Corporation

  (Telecommunications industry)

  April 1998 — July 1999 (1 year 4 months)

  Designed and implemented multi-vendor network management systems for this company's ATM networks.
  Programmed several applications for the systems using C++.

Masayuki Kawagishi’s Education

• Osaka University

  Master of Engineering , Graduate School of Engineering , 1996 — 1998

  My research interests included land mobile telecommunications systems, like designs of frequency-efficient data communications of mobile devices.

  Activities and Societies:

  IEEE, IEICE

• Osaka University

  B. E. , Faculty of Engineering , 1992 — 1996

Additional Information

Masayuki Kawagishi’s Interests:

telecommunications, computer, internet, shopping, playing darts, exploring Japanese old history

Masayuki Kawagishi’s Contact Settings

Interested In:

• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch