Yasir Faheem

Current

Technical Support Specialist at Mercer County Community College

Past

Information Management Analyst/Helpdesk at Bristol-Myers Squibb
Help Desk Associate at Presidium Learning
Network Administrator at Windsornet.com/Send.com

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Education

Mercer County Community College
West Windsor Plainsboro High School South

Recommended

1 person has recommended Yasir

Connections

66 connections

Industry

Computer Networking

Websites

Yasir Faheem’s Summary

Provide customer service and technical support for a variety of different online learning clients and learning facilitation organizations. Perform a variety of technical and non- technical functions for a start-up IT support company with a client base of over ninety-five higher education institutions and other businesses. Able to pro-vide support for the following platforms: Blackboard Online Learning, WebCT CE, WebCT Vista, Eduspace (Houghton Mifflin), Elluminate Live, Horizon Wimba, Pearson Publishing (Course Compass), Icore VOIP, De-sire2learn, AlcoholEdu (Outside The Classroom). Performed full help desk support for Indiana State University, Florida Atlantic University, Edison College (tier-two support).

Designed and managed a network of 25 Windows/Linux servers (DNS, authentication, mail, fax, web, backup, database), 17 workstations (mainly Windows, some dual-boot, serving a variety of functions including web design and development, accounting, customer service, and network administration), 2 firewalls, a dozen Ethernet switches, and a half dozen printers. Developed a streamlined scalable, secure and reliable network architecture based on a standard software platform, adding firewall and backup/restore capabilities. Performed hardware and software troubleshooting, support, installation, and upgrades, machine and network administra-tion, and provided technical support and training to system users.

Yasir Faheem’s Specialties:

Hardware, Operating Systems, Servers, Network hardware and software.

Yasir Faheem’s Experience

Technical Support Specialist

Mercer County Community College

(Educational Institution; Higher Education industry)

January 2008 — Present (2 years )

• Performed hardware and software troubleshooting, support, installation, and upgrades, machine administration, and pro-vided technical support to system users.
• Built image ensuring open lab was operational and had all the software they needed.
• Worked with network staff to ensure college community standardize on password policy.
• Built image and ghosted 95 Dell OptiPlex 755 for upgrades as staff computers.
• Setup Bravo software with networking staff for WWMF The Classical Network.
• Operated computer help desk assisting users with problems and solutions.
Information Management Analyst/Helpdesk

Bristol-Myers Squibb

(Public Company; 5001-10,000 employees; bmy; Pharmaceuticals industry)

December 2006 — May 2007 (6 months)

• Analytical troubleshooting and diagnostics related to PC Desktop LAN/WAN
remote access with proficient knowledge in Windows NT, Windows 2000,
Windows XP, MS Office Suite, remote access solutions, PC hardware, Novell
administra-tion, Lotus Notes, e-mail applications, call tracking applications, and intranets/internets.
• Multi-task by evaluating root cause of problems and developing appropriate solutions while maintaining client service.
• Detail- and process-oriented, both verbally and in written communication.
• Assisted sales force computer problems – network connectivity (desktops,
laptops and tablets), Internet access – DSL and high-speed internet access, virus/pop-up problems, password resets – Novell, Thunderbird, Webcast-Talkpoint, and corporate applications. Shared knowledge internally, to foster a team environment. Average 30-35 calls/day.
Help Desk Associate

Presidium Learning

(Public Company; 51-200 employees; Information Technology and Services industry)

February 2006 — November 2006 (10 months)

• Provided customer service and technical support for a variety of different online learning clients and learning facilitation organizations.
• Performed a variety of technical and non-technical functions for a start-up IT support company with a client base of over ninety-five higher education institutions and other businesses.
• Provided support for the following platforms: Blackboard online learning, WebCT CE, WebCT Vista, Eduspace (Houghton Mifflin), Elluminate Live, Horizon Wimba, Pearson Publishing (Course Compass), Icore VOIP, Desire2learn, AlcoholEdu (Outside The Classroom).
• Performed full help desk support for Indiana State University, Florida Atlantic University, Edison College (tier-two support).
Network Administrator

Windsornet.com/Send.com

(Public Company; 11-50 employees; Computer Networking industry)

1999 — February 2006 (7 years )

• Designed and managed a network of 25 Windows/Linux servers (DNS,
authentication, mail, fax, web, backup, database), 17 workstations (mainly
Windows, some dual-boot, serving a variety of functions including web design and
development, accounting, customer service, and network administration), two
firewalls, a dozen Ethernet switches, and a half dozen printers.
• Developed a streamlined scalable, secure and reliable network architecture based
on a standard software platform, add-ing firewall and backup/restore capabilities.
• Performed hardware and software troubleshooting, support, installation, and
upgrades, machine and network administra-tion, and provided technical support
and training to system users.

Yasir Faheem’s Education

Mercer County Community College

In Applied Science , Information Technology , 2000 — 2005
West Windsor Plainsboro High School South

High School Diploma , 1996 — 2000