Susana Rosende

Current

• President/Writer/Editor/Translator/Designer at Write Way Designs, Inc.

Past

• QA Specialist (Editor) at Carley Corporation
• 3-week Contract Technical Writer/Business Analyst at iGPS
• Contract Senior Technical Writer at Lockheed Martin

• Documentation Specialist at Wyndham Vacation Ownership
• Technical Publications Supervisor at Attorneys' Title Insurance Fund (ATIF or The Fund)
• Senior Technical Writer at Phoenix International
• Technical Writer at John H. Harland Corporation
• Contract Technical Translator (English/Spanish) at Fiserv Corporation
• Proposals & Documentation Specialist at Brown and Caldwell Environmental Engineering
• UCF Co-Op Technical Writer at Greater Orlando Aviation Authority

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7 more...

Education

• Rollins College - Crummer Graduate School of Business
• Valencia and Seminole Community Colleges
• University of Central Florida

• Rutgers, The State University of New Jersey-New Brunswick
• University of Houston
• Burlington County College in Pemberton, NJ
• Willingboro High School

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4 more...

Recommended

15 people have recommended Susana

Connections

500+ connections

Industry

Writing and Editing

Websites

• My Company
• Resume
• My Blog

Susana Rosende’s Summary

Susana Maria Rosende
407-670-9554
susana@writewaydesigns.com
http://www.writewaydesigns.com/technicalwriterResume.html
http://www.writewaydesigns.com

* BA English/Technical Communication from UCF

* Senior Technical Writer/Editor/Copy Writer with extensive experience writing software and hardware end-user manuals, Interactive Electronic Technical Manuals (IETMs) and operation and maintenance (O & M) manuals, online help, tutorials, white papers, blogs, reports, online and e-commerce content, e-learning curriculum, product descriptions, proposals, scripts, and articles

* Adobe Creative Suite, Microsoft Office Professional, Open Office Suite software, including FrameMaker, Acrobat Professional, Evolution, XLP, HTML, XML, Photoshop, Dreamweaver, RoboHELP, Word, Arbortext Editor, XHTML, ClearQuest, SharePoint, Excel, PowerPoint, Project, Visio, Writer, SnagIt, FullShot, Gimp, Vim, Notepad++, FileZilla, Firebug

* Information Mapping, CMMI, MIL-STD-40051-1, MIL-STD-40051-2, MIL-STD-2361B, MIL-HDBK-1222C, ADDIE, ISO-9001, SCORM, APA

* Web, Windows, Mac, Linux, AS/400, Mainframe, and OS/2 environments

* 10 years experience in managing a Technical Publications department and a freelance communications business at http://www.writewaydesigns.com

* Strong English grammar skills for clear, concise, and detail-oriented writing

* Bilingual English/Spanish with technical translation, interpretation, training, and tutoring experience

Susana Rosende’s Experience

• President/Writer/Editor/Translator/Designer

  Write Way Designs, Inc.

  (Writing and Editing industry)

  January 1997 — Present (12 years 11 months)

  Communications company offering specialized business services.
  
  * Writing, editing, and maintaining proposals, policies and procedures, technical reports, end-user software and hardware manuals, operator manuals, training guides, tutorials, online help, context-sensitive help, technical specifications installation guides, articles, white papers, blogs, newsletters, website content and design, e-books, marketing copy for e-commerce websites; usability and regression testing of software applications; logo and graphic design, illustration, photography, photo editing, and cartoons; and translating technical documentation to Spanish
  
  * Gathering business requirements and documenting them in a language understood by both IT and the business teams
  
  * Building use cases, including documenting process flows, business rules, tasking, notifications, and articulating overall functionality
  
  * Following established methodologies in all stages of the instructional design process, including needs assessment, analysis, design, development, implementation, and evaluation (ADDIE)
  
  * Following ADDIE, CMMI, ISO-9001, SCORM, Information Mapping, MIL-STD MIL-STD-40051-1, MIL-STD-40051-2, MIL-STD-2361B, and MIL-HDBK-1222C, APA
  
  * Training clients on how to use Microsoft Word, Windows 7, and HTML

• QA Specialist (Editor)

  Carley Corporation

  (Privately Held; E-Learning industry)

  March 2009 — July 2009 (5 months)

  * Proofread, spot checked, and edited e-learning curriculum, operation and maintenance (O & M) manuals, and Interactive Electronic Technical Manuals (IETMs) for the military
  
  * Used Evolution, SharePoint, Dreamweaver, XHTML, HTML, XLP, XML, and myriad in-house products
  
  * Followed MIL-STD, SCORM, and established methodologies and standards of both the military and the instructional design process, including needs assessment, analysis, design, development, implementation, and evaluation (ADDIE)
  
  * Worked closely and coordinated schedules with programmers, graphic artists, project managers, instructional designers, and quality assurance editors

• 3-week Contract Technical Writer/Business Analyst

  iGPS

  (Writing and Editing industry)

  February 2009 — March 2009 (2 months)

  iGPS provides the world's first all-plastic pallet pool with embedded RFID tags. Completed the following during three-week contracted employment:
  
  * Wrote business requirements, use cases, test scripts, process flows, training guides, and user manuals
  
  * Tested Mainframe, Web, and Windows-based software
  
  * Used Microsoft Office Professional, Visual Studio, and myriad open source desktop publishing and graphics applications for Windows XP

• Contract Senior Technical Writer

  Lockheed Martin

  (Public Company; LMT; Defense & Space industry)

  July 2008 — November 2008 (5 months)

  * Wrote and maintained Interactive Electronic Technical Manuals (IETMs) and operation and maintenance (O & M) manuals for simulation tools used in military exercises
  
  * Followed MIL-STD MIL-STD-40051-1, MIL-STD-40051-2, MIL-STD-2361B, and MIL-HDBK-1222C
  
  * Used Microsoft Word 2003, Adobe Structured FrameMaker 8, Adobe PhotoShop, Microsoft Photo Editor, ClearQuest, XML, and Arbortext Editor

• Documentation Specialist

  Wyndham Vacation Ownership

  (Public Company; WYN; Hospitality industry)

  February 2008 — July 2008 (6 months)

  Wyndham Vacation Ownership develops, markets, and sells timeshares and provides consumer financing to owners across the world. It is headquartered in Orlando, Florida, and is supported by more than 16,000 employees globally.
  
  Documentation Specialist
  
  * Authored and maintained policies and procedures in SharePoint for a call center and trainers in the fluid, fast-paced, and intensely deadline-driven Learning & Development department.
  
  * Coordinated efforts with the Communications, Knowledge Management, and Legal departments
  
  * Used Adobe Creative Suite CS3, Microsoft Office Professional, Microsoft SharePoint and Project, SnagIt, Mainframe, HTML, XHTML, and CSS

• Technical Publications Supervisor

  Attorneys' Title Insurance Fund (ATIF or The Fund)

  (Writing and Editing industry)

  August 1997 — February 2008 (10 years 7 months)

  The Fund was a software developer and title insurance company with a focus on providing integrated technology solutions to attorneys practicing in the real estate market. Applications supported are developed using C++, C, C#, PowerBuilder, Visual Basic, COBOL, DB2, SQL Server, and Oracle running on Windows, Unix, and mainframe platforms.
  
  Technical Publications Supervisor:
  * Saved division substantially by implementing PDFs instead of printing and shipping documentation
  
  * Promoted from Senior Technical Writer to Technical Publications Supervisor in 2000
  
  * Effectively managed and coordinated project schedules, assignments, timecards, performance appraisals, training, and training budget for the Technical Publications department
  
  * Provided final signoff approval for documentation from the Technical Publications Department
  
  * Provided leadership as writer and editor for external and internal end-user software manuals, training guides and materials, installation guides, online help
  
  * Coordinated documentation schedules with project managers, test teams, help desk teams, and Legal counsel
  
  * Successfully troubleshooted issues with FrameMaker files and Adobe Acrobat PDFs
  
  * Created end-user software documentation, policies and procedures, and training guides
  
  * Trained contractors on department standards and clients and contractors on how to use online help, Dreamweaver, and HTML
  
  * Attended in-house training to enhance managerial skills and technical knowledge of internal and customer applications.
  
  * Wrote, submitted and edited articles to the company newsletters
  
  * Provided editorial feedback for letters, memo and other IS documentation
  
  * QA software tested Web, Windows, and Mainframe software applications

• Senior Technical Writer

  Phoenix International

  (Public Company; Writing and Editing industry)

  August 1996 — August 1997 (1 year 1 month)

  Private Banking Software company in Heathrow, FL
  
  * As part of a technical writing team, created online help systems and reference manuals,
  
  * Designed original toolbar buttons for the banking software,
  
  * Wrote and edited technical bulletins, white papers, software manuals, business use cases, and reports,
  
  * Distributed software and accompanying documentation by burning software CDs, designing CD covers, and posting Intranet content,
  
  * QA-tested banking software applications,
  
  * Used HTML, Adobe Acrobat, Corel Draw, FrameMaker, Word 7.0 for Win 95, Resource Workshop, and RoboHELP.

• Technical Writer

  John H. Harland Corporation

  (Public Company; Writing and Editing industry)

  September 1995 — August 1996 (1 year )

  Banking Software company in Orlando and Tampa, Florida
  
  * As part of a technical writing team, created an online help system,
  
  * Worked with Graphic Artists, Programmers, and Subject Matter Experts to develop both Windows 95-based and OS/2-based desktop database marketing systems documentation,
  
  * QA-tested both Visual FoxPro and OS/2-based software applications,
  
  * Created technical specification documentation, gathered business requirements, and created use cases,
  
  * Used Word 7.0 for Win 95, WordPerfect 6.0 for Windows 3.1, PM Camera, RoboHELP, Book Builder online help software for OS/2 systems, PageMaker, and myriad in-house software products.

• Contract Technical Translator (English/Spanish)

  Fiserv Corporation

  (Public Company; FISV; Information Technology and Services industry)

  August 1993 — September 1995 (2 years 2 months)

  Fiserv CBS Worldwide provides domestic and international banking software solutions, offering core processing, CBS, ICBS, CRM, platform, branch automation, middleware, retail banking, and wealth management.
  
  Technical Translator from 1993-1994
  
  * Together with a translation team, created an English/Spanish dictionary that encompassed technical and financial terms
  
  * Translated end-user banking software user manuals, training guides, software screens for AS/400-based applications and presentations from English to Spanish,
  
  * Used Word for the Macintosh, Word 6.0 for Windows 3.1, Power Point, and Globalink Translation software.

• Proposals & Documentation Specialist

  Brown and Caldwell Environmental Engineering

  (Writing and Editing industry)

  September 1991 — June 1993 (1 year 10 months)

  Documentation Specialist
  Brown and Caldwell Environmental Engineering, Orlando, FL
  1991 to 1993
  
  * Edited and formatted proposals, presentations, and technical reports in a fast-paced environment,
  
  * Translated correspondence for international clients from English to Spanish and Spanish to English,
  
  * Used WordPerfect 5.0 for DOS, and PageMaker.

• UCF Co-Op Technical Writer

  Greater Orlando Aviation Authority

  (Government Agency; Airlines/Aviation industry)

  January 1990 — August 1991 (1 year 8 months)

  Technical Writer
  Greater Orlando Aviation Authority, Orlando, FL
  1990 to 1991
  
  http://www.orlandoairports.net/
  
  * Together with a fellow UCF Co-op technical writer, researched, wrote, designed, printed, and published the "Greater Orlando Aviation Authority Policy and Procedure Manual,"
  
  * Used Microsoft Word, PageMaker, and Harvard Graphics.

Susana Rosende’s Education

• Rollins College - Crummer Graduate School of Business

  MBA , Masters in Business Administration , 2009 — 2012 (expected)

  Activities and Societies:

  MBA in progress

• Valencia and Seminole Community Colleges

  Web Programming and Digital Design 2002 — 2005

  Attended part-time, and plan to continue to do so, time-permitting: Intro to Programming, Intro to Web Programming, Intro to Visual Basic, Intro to XML, Intro to C#, Intro to ASP.net, Intro to Design including Adobe Photoshop, Illustrator, and Flash.

• University of Central Florida

  B.A. , English/Technical Communication , 1989 — 1991

  The University of Central Florida, is the 6th largest university in the USA, and is a metropolitan research university with an enrollment of more than 48,000. Established in 1963, undergraduate and graduate academic programs are delivered through 11 colleges including a College of Medicine. Located in Orlando, Florida, the University enjoys a rich heritage of cultural, educational, industrial, and recreational activities.

  Activities and Societies:

  * Part-time / Co-op Technical Writer at the Greater Orlando Aviation Authority
  
  * Student Member of the Society for Technical Communication (STC)
  
  * Published several short stories in "The Cypress Dome" University of Central Florida's English Department literary magazine
  
  * Currently member of UCF Alumni Association

• Rutgers, The State University of New Jersey-New Brunswick

  Double Major: English and Visual Arts 1984 — 1987

  Rutgers, founded in 1766, is the eighth oldest institution of higher education in the nation. Today, Rutgers is New Jersey's state university and premier public research institution.
  
  Double Major of English and Art at Rutgers University, New Brunswick, NJ:
  
  Rutgers College: English Literature, American Literature, Creative Writing, Expository Writing, Composition, Poetry.
  
  Mason Gross School of the Arts: Painting, Drawing, Figure Drawing, 19th and 20th Century Art History, The Artist's Studio.

• University of Houston

  Art: Figure Drawing, Print Making, Painting, Art History 1983 — 1983

  Founded in 1927, the University of Houston is the leading public research university in the vibrant international city of Houston. Each year, UH educates 35,000 students in nearly 300 undergraduate and graduate academic programs, on campus and online. UH awards more than 6,500 degrees annually, with nearly 200,000 alumni.

• Burlington County College in Pemberton, NJ

  Double Major: English and Art with Minor in Paralegal and Business studies 1979 — 1982

• Willingboro High School

Additional Information

Susana Rosende’s Websites:

• My Company
• Resume
• My Blog

Susana Rosende’s Interests:

"For 9 years at The Fund, I used Susana's skills and expertise as a Senior Technical Writer in day to day issues, & as a Project Team Member/Technical Publications Supervisor for projects, CMMI, and ITIL implementations. She proofread, edited and wrote accurate documentation and provided timely illustrations for manuals, posters, project status announcements and newsletters. She was also very active in the corporate fund raisers, annual employee team building activities and off-site trade shows, creating a variety of just-in-time customer flyers, displays, and documentation. She is a wonderful employee, dedicated to getting the job done. She is resourceful, hard working, creative, and a quick learner on new technologies. She's artistic, and produced illustrations without any direction upon request. She also freelanced at Write Way Designs for website design and I was very pleased with her work. July 16th, 2008 Bonnie Jean, Application Services Manager in IT, Health Central

Susana Rosende’s Groups:

* Write Way Designs, Inc. (freelance/part-time communications company),
* The Society for Technical Communication (STC) Orlando Chapter,
* IEEE Professional Communications Society,
* The Content Wrangler Community
* University of Central Florida Alumni Association,
* Linked In.com,
* Women For Hire,
*IABC
* HTML Writers Guild (HWG) ,
* International Webmasters Association (IWA) ,
* Crealde School of Art,
* Writing.com Moderator,

•    eOffice
•    World Young Entrepreneurs Network
•    Women 2.0
•    Doctors Without Borders / Médecins Sans Frontières
•    KIVA
•    Starlight Children's Foundation
•    TEN - Top Executives Net
•    Women for Women International
•    Leadership Orlando
•    Business Development
•    SHiFT! - TURN PROSPECTS INTO CUSTOMERS by Harnessing Trigger Events
•    Worldwide Management Consultants (23,000+ members)
•    International Network of Social-Eco Entrepreneurs
•    Facebook.com
•    Worldwide Association of Professional Dreamers
•    e-BIZ
•    Social Entrepreneurship Congress
•    Public Sector - employees and consultants
•    Ecademy.com
•    Expertise for Hire
•    Skype for Business
•    Global Web Forum of Leader (GWL)
•    Virtual Networker Society
•    Friends Of Florida
•    Gmail Users
•    Bright Ideas & Entrepreneurs
•    LI Socials
•    Ebusiness professionals
•    Creating Results from Cultural Diversity
•    Success Networking
•    Coffee Connections
•    UCF Alumni Association
•    The Content Wrangler Community
•    Leading International Open Networkers (LION)
•    Starbucks' Enthusiasts
•    The 4-Hour Academy
•    Executive Consultants
•    BlackBerry User Group
•    Friends of the United States of America
•    The “Metha” Internet
•    Innovative Recruitment Forum
•    Spanish Connection
•    Documentum Network
•    HUMAN RESOURCES
•    Global Documentum Community
•    Success Through Networking - unlock your future
•    Latinos in Social Media
•    Words and Wit, LLC
•    ST.EN - Start-ups & Entrepreneurs
•    Job Opening APAC
•    Executive Search

Susana Rosende’s Honors:

"Susana quickly learned our style guidelines and became an important contributor to the department. Her writing and editing skills, combined with her strong work ethic, made her invaluable to our group and to the business as a whole. I would strongly recommend her for writing and editing positions.

Given her additional graphic arts, Dreamweaver, HTML, and CSS skills, Susana would also be an excellent candidate for Web design and website contributor positions."

July 8th, 2008
Laura Augustine, Knowledge Management
Cisco

"Susana is a dedicated, committed, hard working professional. She has the personality and skills to be a valuable asset to any organization."
April 15, 2008

Lance Douglas, Senior Programmer Analyst/Supervisor at The Fund

"Susana Rosende is honest, kind, and a true team player. She has the best work ethic. Susana is an asset to any organization."
April 14, 2008

Tess Brady, Marketing Account Executive at The Fund

Susana Rosende’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch