Documentation Specialist at Wyndham Vacation Ownership & President of Write Way Designs, Inc.
Orlando, Florida Area
- Current
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- Documentation Specialist at Wyndham Vacation Ownership
- President at Write Way Designs, Inc.
- Past
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- Technical Publications Supervisor at Attorneys' Title Insurance Fund (ATIF or The Fund)
- Senior Technical Writer at Phoenix International
- Technical Writer at John H. Harland Corporation
- Technical Translator (English/Spanish) at Fiserv Corporation
- Documentation Specialist at Brown and Caldwell Environmental Engineering
- Technical Writer at Greater Orlando Aviation Authority
- Education
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- Valencia and Seminole Community Colleges
- University of Central Florida
- Rutgers, The State University of New Jersey-New Brunswick
- University of Houston
- Burlington County College in Pemberton, NJ
- Recommended
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8 people have recommended Susana - Connections
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424
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- Industry
- Writing and Editing
- Websites
Susana Rosende (susana@writewaydesigns.com)’s Summary
I hold a BA in English/Technical Communication and have been in the technical writing and editing field for the greater part of two decades.
I am skilled in writing and designing end-user software manuals, online help, Web content, Web help, training guides, installation guides, white papers, proposals, presentations, and reports using Adobe Creative Suite including FrameMaker, Acrobat, Photoshop, Dreamweaver, InDesign, and Fireworks, HTML, XML, DHTML, CSS, and Javascript, and Microsoft Office Professional. In addition to technical prowess, I am an excellent communicator, writer, designer, and leader.
I have worked on small, medium, and enterprise-wide projects as a writer, editor, designer, software tester, and documentation supervisor. I am creative and fully conversant with many development and communications methodologies and understand the need to weigh process against productivity. I foster inter-team communications and help enable my team and project to succeed.
My goal is to work full-time with good and productive teams on interesting and engaging projects as a Communications, Technical Publications, or Documentation Director or Manager, Technical Publications Supervisor, or Senior Technical Writer, Copy Writer, Editor, Web Author, or Business Analyst. I greatly enjoy helping teams succeed in meeting their deadlines for deliverables.
I am also available for part-time communications, editorial, or design work through my freelance business, Write Way Designs, Inc. at http://www.writewaydesigns.com.
CONTACT:
407-492-6572, 407-670-9550, and susana@writewaydesigns.com
Online resume: http://www.writewaydesigns.com/RosendeResume.htm
Susana Rosende (susana@writewaydesigns.com)’s Specialties:
* Adobe Acrobat, Dreamweaver, InDesign, Fireworks, PhotoShop, FrameMaker, RoboHELP
* HTML, DHTML, XHTML, CSS
* Microsoft Office Professional
* Inbit FullShot, SnagIt
* Web, Windows, AS/400, Mainframe, Linux, OS/2, Mac, .Net, Client-server
* Supervisor, Senior Technical Writer, resourceful, creative, self-starter, team player, bilingual English/Spanish,
* Society for Technical Communication (STC) & IEEE Proffessional Communications Society (PCS)
Susana Rosende (susana@writewaydesigns.com)’s Experience
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Documentation Specialist
Wyndham Vacation Ownership
(Public Company; 10,001 or more employees; Writing and Editing industry)
February 2008 — Present (4 months)
Wyndham Vacation Ownership develops, markets, and sells vacation ownership interests and provides consumer financing to owners through its network across the world. It is headquartered in Orlando, Florida, and is supported by more than 16,000 employees globally.
As the Documentation Specialist in the Learning and Development Department, I support the Vacation Planning Counselors by documenting policies and procedures on SharePoint. I also use Microsoft Office Professional, Adobe Creative Suite, and SnagIt. -
President
Write Way Designs, Inc.
(Privately Held; Myself Only; Writing and Editing industry)
January 1997 — Present (11 years 5 months)
Communications company offering technical writing, copy writing, editing, website authoring, graphic design, illustration, photography, English/Spanish translation. Recent work includes:
* Translating (English/Spanish) articles, websites, and manuals using FrameMaker, Acrobat, Photoshop, Word, Dreamweaver, and HTML,
* Gathering business requirements and documenting them in a language understood by both IT and the business teams,
* Building use cases, documenting process flows and business rules,
* Using established methodologies in all stages of the instructional design process, including needs assessment, analysis, design, development, implementation, and evaluation (ADDIE),
* Using knowledge of Web-based applications developed using the Microsoft Development Life Cycle and Microsoft C#, ASP, and XML,
* Designing websites, logos, and graphics using HTML, CSS, Javascript, Adobe Photoshop, Macromedia Dreamweaver, PHP
* Photographing weddings and portraits. -
Technical Publications Supervisor
Attorneys' Title Insurance Fund (ATIF or The Fund)
(Privately Held; 501-1000 employees; Writing and Editing industry)
August 1997 — February 2008 (10 years 7 months)
http://www.thefund.com, Orlando, Florida
The Fund is a software developer and title insurance company with a focus on providing integrated technology solutions to attorneys practicing in the real estate market. Applications supported are developed using C++, C, C#, PowerBuilder, Visual Basic, COBOL, DB2, SQL Server, and Oracle running on Windows, Unix, and mainframe platforms.
Technical Publications Supervisor:
* Planned, designed, and wrote end-user documentation;
* Supervised writers, managed employee time cards, wrote performance appraisals;
* Recruited and interviewed applicants;
* Planned budget for training and software upgrades;
* Interviewed subject matter experts for relevant technical input;
* Coordinated document layout and organization;
* Developed schedules and assignments;
* Implemented new methodologies;
* Wrote articles and illustrated division newsletters;
* Tested software applications. -
Senior Technical Writer
Phoenix International
(Public Company; Writing and Editing industry)
August 1996 — August 1997 (1 year 1 month)
Private Banking Software company in Heathrow, FL
* As part of a technical writing team, created online help systems and reference manuals,
* Designed original toolbar buttons for the banking software,
* Wrote and edited technical bulletins, white papers, software manuals, business use cases, and reports,
* Distributed software and accompanying documentation by burning software CDs, designing CD covers, and posting Intranet content,
* QA-tested banking software applications,
* Used HTML, Adobe Acrobat, Corel Draw, FrameMaker, Word 7.0 for Win 95, Resource Workshop, and RoboHELP. -
Technical Writer
John H. Harland Corporation
(Public Company; Writing and Editing industry)
September 1995 — August 1996 (1 year)
Banking Software company in Orlando and Tampa, Florida
* As part of a technical writing team, created an online help system,
* Worked with Graphic Artists, Programmers, and Subject Matter Experts to develop both Windows 95-based and OS/2-based desktop database marketing systems documentation,
* QA-tested both Visual FoxPro and OS/2-based software applications,
* Created technical specification documentation, gathered business requirements, and created use cases,
* Used Word 7.0 for Win 95, WordPerfect 6.0 for Windows 3.1, PM Camera, RoboHELP, Book Builder online help software for OS/2 systems, PageMaker, and myriad in-house software products. -
Technical Translator (English/Spanish)
Fiserv Corporation
(Public Company; Writing and Editing industry)
August 1993 — September 1995 (2 years 2 months)
Fiserv CBS Worldwide provides domestic and international banking software solutions, offering core processing, CBS, ICBS, CRM, platform, branch automation, middleware, retail banking, and wealth management.
Technical Translator from 1993-1994
* Together with a translation team, created an English/Spanish dictionary that encompassed technical and financial terms
* Translated end-user banking software user manuals, training guides, software screens for AS/400-based applications and presentations from English to Spanish,
* Used Word for the Macintosh, Word 6.0 for Windows 3.1, Power Point, and Globalink Translation software. -
Documentation Specialist
Brown and Caldwell Environmental Engineering
(Public Company; Writing and Editing industry)
September 1991 — June 1993 (1 year 10 months)
Documentation Specialist
Brown and Caldwell Environmental Engineering, Orlando, FL
1991 to 1993
* Edited and formatted proposals, presentations, and technical reports in a fast-paced environment,
* Translated correspondence for international clients from English to Spanish and Spanish to English,
* Used WordPerfect 5.0 for DOS, and PageMaker. -
Technical Writer
Greater Orlando Aviation Authority
(Writing and Editing industry)
January 1990 — August 1991 (1 year 8 months)
Technical Writer
Greater Orlando Aviation Authority, Orlando, FL
1990 to 1991
http://www.orlandoairports.net/
* Together with a fellow UCF Co-op technical writer, researched, wrote, designed, printed, and published the "Greater Orlando Aviation Authority Policy and Procedure Manual,"
* Used Microsoft Word, PageMaker, and Harvard Graphics.
Susana Rosende (susana@writewaydesigns.com)’s Education
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Valencia and Seminole Community Colleges
Web Programming and Digital Design 2002 — 2005
Attended part-time, and plan to continue to do so, time-permitting: Intro to Programming, Intro to Web Programming, Intro to Visual Basic, Intro to XML, Intro to C#, Intro to ASP.net, Intro to Design including Adobe Photoshop, Illustrator, and Flash.
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University of Central Florida
B.A., English/Technical Communication, 1989 — 1991
The University of Central Florida, is the 6th largest university in the USA, and is a metropolitan research university with an enrollment of more than 48,000. Established in 1963, undergraduate and graduate academic programs are delivered through 11 colleges including a College of Medicine. Located in Orlando, Florida, the University enjoys a rich heritage of cultural, educational, industrial, and recreational activities.
- Activities and Societies:
- * Part-time / Co-op Technical Writer at the Greater Orlando Aviation Authority
* Student Member of the Society for Technical Communication (STC)
* Published several short stories in "The Cypress Dome" University of Central Florida's English Department literary magazine
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Rutgers, The State University of New Jersey-New Brunswick
Double Major: English and Visual Arts 1984 — 1987
Rutgers, founded in 1766, is the eighth oldest institution of higher education in the nation. Today, Rutgers is New Jersey's state university and premier public research institution.
Double Major of English and Art at Rutgers University, New Brunswick, NJ:
Rutgers College: English Literature, American Literature, Creative Writing, Expository Writing, Composition, Poetry.
Mason Gross School of the Arts: Painting, Drawing, Figure Drawing, 19th and 20th Century Art History, The Artist's Studio. -
University of Houston
Art: Figure Drawing, Print Making, Painting, Art History 1983 — 1983
Founded in 1927, the University of Houston is the leading public research university in the vibrant international city of Houston. Each year, UH educates 35,000 students in nearly 300 undergraduate and graduate academic programs, on campus and online. UH awards more than 6,500 degrees annually, with nearly 200,000 alumni.
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Burlington County College in Pemberton, NJ
Double Major: English and Art with Minor in Paralegal and Business studies 1979 — 1982
Additional Information
Susana Rosende (susana@writewaydesigns.com)’s Websites:
Susana Rosende (susana@writewaydesigns.com)’s Interests:
creative writing, blogging, drawing, digital Art, Web design, animals, especially dogs and cats, charities, and ... coffee! Buy Susana a cup of coffee, and you've gained a friend for life: http://www.writewaydesigns.com/caffeinator.php
Susana Rosende (susana@writewaydesigns.com)’s Groups:
* Write Way Designs, Inc. (freelance/part-time communications company),
* The Society for Technical Communication (STC) Orlando Chapter,
* IEEE Professional Communications Society,
* The Content Wrangler Community
* Tech Republic,
* University of Central Florida Alumni Association,
* Linked In.com,
* Women For Hire,
* HTML Writers Guild (HWG) ,
* International Webmasters Association (IWA) ,
* Crealde School of Art,
* Writing.com Moderator,
* Volunteer and Fundraise for the following charity organizations:
-- American Lung Association of Central Florida (Asthma)
-- American Diabetes Association
-- March of Dimes (for Congenital Diaphragmatic Hernia)
-- Animal Protection groups, especially spay and neutering of dogs and cats
-- Organizations that aid women and children who are victims of domestic violence
-- Buy Susana a cup of coffee, and you've gained a friend for life:
http://www.writewaydesigns.com/caffeinator.php
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