Head of Product Development Team
Warsaw Area, Poland
Head of Product Development Team
Warsaw Area, Poland
Proffesional experience has tought me, that it is vital to conduct business ethically while keeping in mind a broader strategic vision. Meeting short-term goals while keeping a long-term outlook is more healthy for people and the organization than concentating on immediate gains only.
From 2008, I am a member of “Talent Pool” - TP Group high potential emploees.
Economic/business psychology; relationship marketing and strategy of communication (public relations); interdisciplinary program and project implementation; public speaking and communication instruction; team management and leadership
(Privately Held; Telecommunications industry)
February 2008 — Present (2 years 2 months)
Leading Product Development Agency (Personal Product Development Department), preparing business plans and rules for new services, maintenance and development;
Leading project of financial services for TP Group customers implementation: conducting analyses and reports for TP and PTK Boards, choosing financial partner, negotiations with banks, preparing presentations, preparation and archiving of project correspondence, registration of project proceedings, external consultants team management;
Cooperation with external consultants and legal office: brief creation, RFP (request for proposal);
Market research;
Business cases validation and preparation;
Developing and executing marketing plan to maximize customer lifetime value and profitability in BTL and internal marketing.
From 2008, I am a member of “Talent Pool” - TP Group high potential emploees.
(Educational Institution; 1001-5000 employees; Higher Education industry)
October 2003 — Present (6 years 6 months)
(Educational Institution; 5001-10,000 employees; Higher Education industry)
October 2001 — Present (8 years 6 months)
(Public Company; 10,001 or more employees; TP; Telecommunications industry)
January 2004 — February 2008 (4 years 2 months)
Product Development and Innovation Department (from 09.2007)
Leading key customer facing services development, other convergent projects teams management within the TP Group, business cases preparation and validation, impact & complexity analysis evaluation, best practices development and implementation; Leadership over France Telecom Group products implementation on Polish market, cooperation with external consultants and legal office: brief creation, RFP.
from 07.2006
Unit Manager at Customer Relationship Strategy Central Department
Leading Unit, preparation of business plans and rules of Campaign Management development;
Project documentation; preparing analyses and reports for TP Board;
Cooperation with external consultants and legal office: brief creation, RFP (request for proposal); market research and definition of the new segmentation model.
from 04.2006
Position: acting Research Section Manager
from 01.2004
Position: Senior Customer Relations Specialist
(Privately Held; 1001-5000 employees; Telecommunications industry)
August 2000 — December 2003 (3 years 5 months)
Market and customer analyses, defining rules for customized communication and segmentation within the program; enquiry generation; direct leadership over advertising and fulfillment agency, negotiations with partners and day-to-day cooperation.
Customer benefits redemption management. RFP preparation; negotiations with vendors and third parties, preparation of agreements in cooperation with Legal and Purchasing Offices, choice of awards and definition of the awards point value according to business objectives, management of redemption structure); Clients behavior stimulation (targeted campaigns using integrated customer data base and campaign management tool)
Marketing research – quantitative and qualitative analysis (research initiative, coordination);
(Marketing and Advertising industry)
September 1997 — July 2000 (2 years 11 months)
Leadership over magazines sections (choice of subjects, writing, editing): technology news, advice column, mobile phone testing reports;
Administrator of a computer network (planning, implementation and administration of LAN using WinNT, Mac OS and Linux).
Master's Certificate in Project Management , Project Management , 2007 — 2009
Courses: Managing Projects; Scheduling and Cost Control; Leadership in Project Management; Project Management Applications; Risk Management; Financial Management for Project Managers; Program Management
Public Relations 2003 — 2003
Diploma for the best exam paper submitted
Practical Rhetoric and Criticism 2002 — 2003
Graduated with honors (Institute Director’s Award)
M.Sc. , Psychology , 1996 — 2001
Master of Science: Psychology in Economics;
Master of Science: Personality Development Support
SF-F (literature, painting, art, social phenomena, etc.), trekking, Kung Fu - Wu Shu, creativity (as an aspect of art) and its psychological origins.
Union of Associations „Polish Fandom”; Association: Konfederacja Fantastyki „Rassun”
Professional and other:
from 2008, member of “Talent Pool” - TP Group high potential emploees
2008 (and 2000), Fan of the year Award from Śląski Klub Fantastyki,
2005, mentioned in TP employee contest on „Novel business concepts”,
2005, finalist in „Marketing Visionary of 2005” ,
2002, mentioned in Polkomtel employee contest „Searching for Visionaries”,
2000, 1st place in Interuniversity Negotiation Tournament;
Science:
2001, finalist in 5th Procter&Gamble graduate competition,
1999, dissertation: „Influence of the emotional state on effectiveness of creative thinking” published in science magazine: “Psychologia Wychowawcza # 2-3 2000”.
Sports:
2002, 3rd place in Kung Fu – Wu Shu Polish National Championship in Sanda category,
2000, 3rd place in international tournament „Święto Wiosny” in Sanda category,
1998, 1st place in Kung Fu – Wu Shu „Golden Dragon” Cup Tournament in Sanda category.