Will Sansbury

Current

User Experience Architect at Silverpop
Freelance user experience designer and Web developer at Independent

Past

Information Architect at Ipswitch, Inc.
Senior Information Developer and ScrumMaster at Ipswitch
Information Developer at Ipswitch

Web Designer at PowerServe International
Partner/Web Developer at Mental Soup, LLC
Web Design Manager at MetroQuest, Inc.
Web Production Artist at Globalnet International

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4 more...

Education

Southern Polytechnic State University
Augusta State University
John S. Davidson Fine Arts School

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Recommended

5 people have recommended Will

Connections

131 connections

Industry

Design

Websites

Will Sansbury’s Summary

Improving user experience by applying usability principles to interface design and user documentation

Will Sansbury’s Specialties:

Skills: requirements analysis and definition, task analysis, wireframing, lo- and hi-fidelity prototyping, usability testing, heuristic evaluation, card sorting, information architecture, interface and interaction design, graphic design, agile development (scrum)

Technologies: HTML, ASP, PHP, Javascript, VBScript, XML, CSS

Tools: Author-it, Word, Framemaker, RoboHelp, Photoshop, Illustrator, Flash, Pagemaker

Will Sansbury’s Experience

User Experience Architect

Silverpop

(Privately Held; Computer Software industry)

September 2009 — Present (3 months)
Freelance user experience designer and Web developer

Independent

(Design industry)

January 2000 — Present (9 years 11 months)
Information Architect

Ipswitch, Inc.

(Privately Held; Computer Software industry)

January 2009 — September 2009 (9 months)

Introduced user experience design process to fifteen-year-old software company

Integrated user experience design into agile development process

Conducted ethnographic research to define personas that guided all aspects of product development

Conducted quantitative customer research using online surveys and social media

Pioneered use of wireframes, prototypes and storyboards to allow early detection of issues

Designed parallel Windows and Web-based interfaces for WhatsUp Gold

Collaborated on design of mobile interface for WhatsUp Gold

Successfully transitioned usability testing from external vendor to in-house effort

Expanded user interface review process to include pluralistic walkthroughs of task scenarios

Led collaborative effort to define and document user interface style guide
Senior Information Developer and ScrumMaster

Ipswitch

(Privately Held; Computer Software industry)

February 2007 — January 2009 (2 years )

Designed, prototyped, tested, and documented user interfaces of Windows and Web‐based software

Produced end‐user and marketing collateral for WS_FTP and WhatsUp product lines, including user guides,
help systems, Web site copy, and video tutorials

Improved quality of documentation by developing document templates and Ipswitch style guide

Conducted heuristic usability reviews and usability tests of new user interfaces

Served two Scrum teams as ScrumMaster
Information Developer

Ipswitch

(Privately Held; 51-200 employees; Computer Software industry)

December 2003 — February 2007 (3 years 3 months)
Web Designer

PowerServe International

(Privately Held; 11-50 employees; Information Technology and Services industry)

July 2001 — December 2003 (2 years 6 months)

Managed Web development projects from sales to customer acceptance

Worked with customers to clarify and define requirements, then devised and executed a project plan

Provided technical and customer support for over eighty customers

Wrote monthly column about business and Web technology for local business magazine
Partner/Web Developer

Mental Soup, LLC

(Internet industry)

August 1999 — July 2001 (2 years )

Worked with a team to design, develop, and maintain Web sites for corporate customers

Designed and managed proprietary software applications including a content management system and an e‐commerce engine

Performed marketing, human resources, and customer support functions
Web Design Manager

MetroQuest, Inc.

(Internet industry)

June 1997 — August 1999 (2 years 3 months)

Led a department of five to develop Web sites for customers

Assessed customer requirements, designed solutions, and managed team during completion of the project

Delivered projects within schedule and budget constraints
Web Production Artist

Globalnet International

(Internet industry)

January 1997 — April 1997 (4 months)

Produced working Web sites from mockups provided by designers

Created workflow process to manage development process of multiple concurrent projects

Will Sansbury’s Education

Southern Polytechnic State University

MS , Information Design and Communication , 2008 — 2011 (expected)
Augusta State University

Bachelor of Arts , English , August 1997 — December 2002

Activities and Societies:

The Bell Ringer (student press), Honors Program, Wesley Foundation
John S. Davidson Fine Arts School

Visual Arts, Writing 1989 — 1997

Additional Information

Will Sansbury’s Websites:

Will Sansbury’s Interests:

Usability, Web standards, Web design, photography (digital and film), agile development, single sourcing

Will Sansbury’s Groups:

Society for Technical Communication, Usability Professionals' Association, Author-it users' group, Author-it Certified Consultant, Certified ScrumMaster