
Improving user experience by applying usability principles to interface design and user documentation
Greater Atlanta Area

Improving user experience by applying usability principles to interface design and user documentation
Greater Atlanta Area
Improving user experience by applying usability principles to interface design and user documentation
Skills: user documentation, usability testing, interface and interaction design, graphic design, agile development (scrum)
Technologies: HTML, ASP, PHP, Javascript, VBScript, XML, CSS
Tools: Author-it, Word, Framemaker, RoboHelp, Photoshop, Illustrator, Flash, Pagemaker
(Privately Held; 51-200 employees; Computer Software industry)
February 2007 — Present (1 year 9 months)
Design, prototype, test, and document user interfaces of Windows and Web‐based software
Produce end‐user and marketing collateral for WS_FTP and WhatsUp product lines, including user guides,
help systems, Web site copy, and video tutorials
Improved quality of documentation by developing document templates and Ipswitch style guide
Conduct heuristic usability reviews and usability tests of new user interfaces
Serve two Scrum teams as ScrumMaster
(Privately Held; 51-200 employees; Computer Software industry)
December 2003 — February 2007 (3 years 3 months)
(Privately Held; 11-50 employees; Information Technology and Services industry)
July 2001 — December 2003 (2 years 6 months)
Managed Web development projects from sales to customer acceptance
Worked with customers to clarify and define requirements, then devised and executed a project plan
Provided technical and customer support for over eighty customers
Wrote monthly column about business and Web technology for local business magazine
(Internet industry)
August 1999 — July 2001 (2 years)
Worked with a team to design, develop, and maintain Web sites for corporate customers
Designed and managed proprietary software applications including a content management system and an e‐commerce engine
Performed marketing, human resources, and customer support functions
(Internet industry)
June 1997 — August 1999 (2 years 3 months)
Led a department of five to develop Web sites for customers
Assessed customer requirements, designed solutions, and managed team during completion of the project
Delivered projects within schedule and budget constraints
(Internet industry)
January 1997 — April 1997 (4 months)
Produced working Web sites from mockups provided by designers
Created workflow process to manage development process of multiple concurrent projects
MS, Information Design and Communication, 2008 — 2010 (expected)
Bachelor of Arts, English, August 1997 — December 2002
Visual Arts, Writing 1989 — 1997
Interaciton Design Practicum 2006
Usability, Web standards, Web design, photography (digital and film), agile development, single sourcing
Society for Technical Communication, Usability Professionals' Association, Author-it users' group, Author-it Certified Consultant, Certified ScrumMaster
Merit Award from STC Atlanta Chapter, 2007-2008