William Reaves

Current

• Technical Support Manager at eFanz, Inc.

Past

• Technical Support Supervisor at Red Gap Communications
• Photography Assistant at Eye Wander Photo, Inc.
• Help Desk Manager at Whitesell Corporation

• Training Officer at Net Related, Inc.

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Education

• University of North Alabama

Connections

9 connections

Industry

Information Technology and Services

William Reaves’s Summary

Internet service support technician with background in customer relations. Management of support staff and experience in providing feedback to employees and executives. Focus on customer and employee training with both in-house software and industry standard programs. Training and hands-on practice in troubleshooting in a Windows Desktop and Server environment.

William Reaves’s Specialties:

special projects, training, documentation, inventory control

William Reaves’s Experience

• Technical Support Manager

  eFanz, Inc.

  (Privately Held; 11-50 employees; Internet industry)

  August 2007 — Present (1 year)

  Assisting technical support staff in troubleshooting customer connectivity problems, mail server maintenance, staff training, providing employee feedback to corporate office.

• Technical Support Supervisor

  Red Gap Communications

  (Privately Held; 11-50 employees; Internet industry)

  January 2007 — May 2007 (5 months)

  Troubleshooting escalated customer connectivity issues, assisting other technicians, providing training for staff, relating staff feedback to location manager.

• Photography Assistant

  Eye Wander Photo, Inc.

  (Privately Held; 1-10 employees; Photography industry)

  August 2006 — October 2006 (3 months)

  Assisted with lighting set up and reflection. Monitored and ran video equipment.

• Help Desk Manager

  Whitesell Corporation

  (Privately Held; 201-500 employees; Mechanical or Industrial Engineering industry)

  March 2005 — June 2006 (1 year 4 months)

  Training new employees on internal software, creating documentation for new and existing information systems, hardware migration, technology inventory tracking, assigning and following help desk requests, design and implementation of special project systems.

• Training Officer

  Net Related, Inc.

  (Privately Held; 51-200 employees; Internet industry)

  April 2003 — March 2005 (2 years)

  Trained new employees in company standards and advanced troubleshooting methods. Creation and upkeep of company training materials. Diagnosed and troubleshot escalated connectivity issues (tier 3). Provided feedback and support to employees regarding productivity and improvement.

William Reaves’s Education

• University of North Alabama

  2001 — 2010 (expected)

Additional Information

William Reaves’s Interests:

reveiwing customer experiences, training implementation, training methods, brechtian theater, history, photography, mythology, game design

William Reaves’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• expertise requests
• reference requests
• getting back in touch