Will Kelly

Current

Freelance Technical Writer at Neustar
Technical Writer at The Centech Group
Contributing Writer at WebWorkerDaily.com at GigaOM

Freelance Technical Writer/Editor at Will Kelly Technical Communications (Self-employed)

see less...

1 more...

Past

Contract Technical Writer at CorTechs
Director of Product Management at Integra5
Senior Technical Writer/Consultant (Contract) at NeuStar, Inc

Freelance Technology Writer/Editor at Self Employed
Technical Writer (Part Time, Casual Employee) at Georgetown University
Freelance Writer at Processor Magazine
Freelance Writer at PC Today Magazine
Contract Senior Technical Writer at Inter American Development Bank
Contract Technical Writer at US Securities and Exchange Commission
Freelance Technical Writer/Analyst at Will Kelly Technical Communications
Contract Technical Writer (Part Time) at Convergys Corporation
Contract Technical Writer at Fannie Mae
Contract Technical Writer at CareFirst
Contract Technical Writer/Analyst at Road Runner/Time Warner Cable
Contract Technical Writer at iDirect Communications
Customer Content Analyst at AnswerLogic, Inc.
Contract Senior Technical Writer/Analyst at Road Runner ServiceCo, LLC
Contract Senior Technical Writer (Part Time) at Washington Post Newsweek Interactive
Contract Senior Technical Writer/Analyst at UUNET Worldcom
Senior Technical Writer/Analyst at SAGA Software
Freelance Technical Writer/Editor at Will Kelly Technical Communications (Self-employed)
Contract Technical Writer/Analyst/Web Developer at AT&T
Contract Technical Writer (Part Time) at Concert Communications
Contract Technical Writer at Unisys Corporation
Courseware Developer/Project Manager at HTR, Inc.

see less...

22 more...

Education

Frostburg State University

Recommended

5 people have recommended Will

Connections

144 connections

Industry

Information Technology and Services

Will Kelly’s Summary

Will Kelly is an experienced and versatile senior technical writer and business analyst.

Will's work experience includes multiple industries including Federal government contracting, IT training, telecommunications,cable broadband ISPs, financial services, Non Governmental Organizations (NGOs), and Internet services.

He is a published writer on a range of topics including project management, Microsoft Office productivity, Small to Medium Enterprise (SME) data center technologies, VoIP, Web conferencing, Adobe Acrobat, mobile computing, and SmartPhones. His work has appeared in Processor Magazine, PC Today Magazine, and Windows IT Pro Magazine. His work has appeared online at CNET Builder.com, CNET TechRepublic.com, and ProjectManagerPlanet.com. He has also been a contributor to books about Microsoft Office and Microsoft Windows Vista.

Will is also the technical editor/reviewer of a number of computer books from Que Publishing, Sams Publishing and Osborne/McGraw Hill about Web development, Microsoft Office, and Microsoft operating systems.

Will Kelly’s Specialties:

Technical Writing, Requirements Analysis, Software Development Life Cycle (SDLC) documentation, Product Requirements Documentation, Marketing Requirements Documentation, User Interface Guidelines, Process Development, Network Security Documentation, Operations Guides, User Guides, Technical Architecture and Design Documentation

Will Kelly’s Experience

Freelance Technical Writer

Neustar

(Public Company; NSR; Telecommunications industry)

October 2009 — Present (2 months)

Part-time offsite contract to assist with ongoing GSMA PathFinder, SIP-IX, and WMRS documentation efforts.
Technical Writer

The Centech Group

(Privately Held; Information Technology and Services industry)

August 2009 — Present (4 months)

Provide internal consulting support to an onsite training team at Customs and Border Protection in the areas of technical writing, MS Word template development, MS Word template troubleshooting, technical editing, peer reviews, and style guides.
Contributing Writer at WebWorkerDaily.com

GigaOM

(Privately Held; Online Media industry)

July 2009 — Present (5 months)

Write about online collaboration, Web 2.0, and productivity for this GigaOM network site.
Freelance Technical Writer/Editor
Will Kelly Technical Communications (Self-employed)

(Self-Employed; Information Technology and Services industry)

March 2009 — Present (9 months)

Freelance technical writer/editor focusing on Software Development Life Cycle (SDLC) documentation, end user documentation, and documentation template development.
Contract Technical Writer

CorTechs

(Privately Held; Computer Software industry)

March 2009 — May 2009 (3 months)

(Short Term Contract)
• Provided technical writing and editing support to an HP Project Portfolio Management software implementation at the United States Department of Education. Technical documentation included test plans, design documents, and user documentation.
• Provided editorial support for CorTechs proposals and marketing communications efforts.
Director of Product Management

Integra5

(Privately Held; Computer Software industry)

October 2008 — February 2009 (5 months)

• Managed the Integra5 product roadmap defining the product direction for MediaFriends Chat, the MediaFriends Social Media Application Suite, and the porting of Integra5 products to EBIF taking into account the Integra5 strategy change from the cable market to mobile operators.
• Revamped the product development process including new standards for Product Requirements Documents, review cycles, and better communications between Integra5’s US corporate headquarters and Israel-based R&D group.
• Developed and maintained a product integration process to manage the integration projects between Integra5 and our technology partners.
Senior Technical Writer/Consultant (Contract)

NeuStar, Inc

(Public Company; NSR; Telecommunications industry)

October 2006 — October 2008 (2 years 1 month)

(Independent Contract)
• Provided technical writing support to PathFinder, a service for the GSMA that facilitates IP interoperability by translating telephone numbers to IP-based addresses.
• Developed the PathFinder Partner Programme Certification Guide in collaboration with the GSMA and NeuStar.
• Developed the PathFinder Customer Turn Up Guide in collaboration with the GSMA and NeuStar.
• Provided technical writing support to the SIP-IX development team. SIP-IX is a carrier grade VoIP peering service targeting cable MSOs.
• Worked with executive and director level management to devise an interoperability testing strategy for new NeuStar Web services.
• Provided project management consulting support to NeuStar Advanced Services in the areas of project scheduling, resource pooling, and project reporting.
• Collaborated with an Advanced Services development team to improve the SRS (Software Requirements Specification) development process to better define services and project plans.
• Developed MS Word documentation templates to meet NeuStar internal and external customer documentation requirements.
• Administrator for two Windows SharePoint Services 2007 sites that served as repositories for project scheduling information and project documentation.
Freelance Technology Writer/Editor

Self Employed

(Publishing industry)

November 2004 — October 2008 (4 years )

• Wrote articles for Processor Magazine about Small to Medium Enterprise related topics including VoIP, network security, data center management, enterprise storage, Web Office technologies, IT staffing, and implementing Microsoft Office.
• Wrote technical marketing communications materials for Penton Custom Media in support of Microsoft server and TechEd product offerings.
• Wrote articles for PC Today Magazine about mobile computing and other technology topics including Adobe Acrobat collaboration tools, VoIP/IM convergence, Skype, Google Calendar, Webmail/Outlook integration, and Microsoft Office Visio.
• Wrote articles for Windows IT Pro Magazine about Microsoft Office and Web Office related topics.
• Wrote articles for Project Manager Planet about project management tools and techniques.
• Technical Editor, How to Do Everything with Outlook 2007 from McGraw Hill.
• Contributor, Microsoft Windows Vista: The Complete Reference from McGraw Hill.
Technical Writer (Part Time, Casual Employee)

Georgetown University

(Educational Institution; Higher Education industry)

January 2008 — May 2008 (5 months)

Updated and revised the Phoenix Project user documentation for University Information Services. The Phoenix Project is an internal file storage and sharing service used by campus departments.
Freelance Writer

Processor Magazine

(Publishing industry)

November 2004 — April 2008 (3 years 6 months)

Authored articles for Processor Magazine on a range of topics facing SME (Small to Mid sized Enterprise) Data Center Managers including VoIP, Network Security, Enterprise Storage, Microsoft Office, Change Management, and Application Monitoring.
Freelance Writer

PC Today Magazine

(Writing and Editing industry)

November 2004 — September 2007 (2 years 11 months)

Researched and wrote original articles about mobile computing topics for a national publication. Established contacts with public relations firms, technology industry analysts, and vendor marketing/PR staff during the course of researching articles.
Contract Senior Technical Writer

Inter American Development Bank

(Government Agency; Banking industry)

October 2005 — September 2006 (1 year )

(On contract through Ajilon Consulting)
• Provided technical writing, editing, and documentation management support for the Internal Controls Project, a bank-wide project to document technology infrastructure and internal business controls to meet a COSO audit. The documentation covered configuration management, network security, and database management.
• Served as a subject matter expert and advisor for IADB IT management about technical documentation.
• Developed a project document library in a Hummingbird DM-based document management system. Worked with team leads and technical staff to resolve application issues and work around system limitations.
• Developed and maintained a technical documentation style guide and Microsoft Word templates to ensure consistency across the project’s documentation set.
• Worked with the IADB’s DBA team to introduce a Wiki to put the team’s system documentation online.
Contract Technical Writer

US Securities and Exchange Commission

(Government Agency; Law Enforcement industry)

December 2003 — October 2005 (1 year 11 months)

• Collaborated with SEC staff about the training and documentation requirements to support the agency-wide deployment of Microsoft Windows SharePoint Services 2003 and SharePoint Portal Server 2003.
• Managed the instructional design and development of a Telework training curriculum in support of an agency-wide Telework pilot using content from a variety of sources. Worked with SEC management to refine training requirements and delivery based upon technology changes in the project. Mentored the training team on the new technologies introduced into the user community. Provided subject matter expertise to SEC management about the project hardware, cable broadband, wireless SOHO networking, and Microsoft Office 2003.
• Developed and delivered an Adobe Acrobat training course as part of an initiative to replace a paper-based document review process with an electronic review process. Adapted their current processes, and showed how electronic document reviews would better secure and expedite document reviews. Taught pilot courses and refined the training materials based upon pilot participant feedback.
Freelance Technical Writer/Analyst

Will Kelly Technical Communications

(Writing and Editing industry)

February 2003 — December 2003 (11 months)

• Developed a four-hour training course about the CommonSpot Content Server based upon an existing multi-day training course for FigLeaf Software to for delivery to the Voice of America. Attended client meetings to discuss course customization options.
• Updated the Work Request Application Functional Specification for FigLeaf Software. This Cold Fusion-based facilities management workflow application is being implemented at the Library of Congress. Attended FigLeaf/Library of Congress meetings to gather information about the specifics of the application implementation.
• Wrote marketing communications materials for nPlusOne Group in support of their management buyout and rebranding. Documented their deployment methodology for enterprise Storage Area Networks (SANs).
• Wrote technical and project management related articles for CNET Builder.com, CNET TechRepublic.com, and Element K Journals.
Contract Technical Writer (Part Time)

Convergys Corporation

(Information Technology and Services industry)

April 2003 — August 2003 (5 months)

(On contract through Ajilon Consulting)
Developed a WebHelp-based online help system and an Adobe Acrobat PDF-based Developer's Guide in support of a new development platform used by internal Convergys developers and company partners.
Contract Technical Writer

Fannie Mae

(Financial Services industry)

September 2002 — February 2003 (6 months)

(On contract through Princeton Information)
• Developed a style guide, templates, creation process, change control process, and production process for a large Visio diagram library documenting a Fannie Mae mission critical application infrastructure.
• Documented and tracked potential future product requirements received from Fannie Mae executives, middle management, and technical staff for possible inclusion in future versions of the DMZ View Tool.
Contract Technical Writer

CareFirst

(Hospital & Health Care industry)

April 2002 — May 2002 (2 months)

(On contract through Comsys Technical Services)
• Researched, developed, and presented a technical writing and courseware development strategy for a five-day hands-on training class teaching claims examiners and management how to use FEPDirect, a Web-based claims management application used to service the insurance claims of CareFirst/Blue Cross Blue Shield Federal employee insurance customers.
Contract Technical Writer/Analyst

Road Runner/Time Warner Cable

(Public Company; Internet industry)

May 2001 — February 2002 (10 months)

(On contract through Eclipse Consulting)
• Gathered and maintained the technical requirements, functional specifications, design document, and other documentation for the Road Runner Content Management Application (CMA). Led cross-functional team throughout the requirements gathering process of the SDLC. The CMA is a Vignette-based application providing content management and workflow for roadrunner.com. Technologies included XML, Vignette, Cascading Style Sheets, and JavaScript. Publications tools used included Visio and Microsoft Office.
• Wrote, edited, and maintained technical requirements, functional specifications, design documents, installation guides, training materials, user guides, and systems documentation for Road Runner Broadband Technology Division engineering projects.
Contract Technical Writer

iDirect Communications

(Telecommunications industry)

February 2001 — May 2001 (4 months)

(On contract through Mindbank Consulting)
• Wrote and edited the iDirect NetModem II Assembly Guide and the iDirect NetModem II System User’s Guide.
Customer Content Analyst

AnswerLogic, Inc.

(Internet industry)

October 2000 — January 2001 (4 months)

• Developed and utilized content analysis processes and metrics to determine usability of Web and online content for internal and customer-based CRM applications utilizing the AE1 answer engine.
• Acted as lead project manager for corporate Web site. Helped define the AE1 deployment process based upon industry best practices.
Contract Senior Technical Writer/Analyst

Road Runner ServiceCo, LLC

(Internet industry)

June 1999 — September 2000 (1 year 4 months)

Developed and maintained functional specifications for the Road Runner Content Management
Application and Content Display Application.
• Developed an Operations, Administration, and Maintenance Guide for a Vignette Story Server-based
Web publishing system with 24x7 availability.
• Developed a documentation and staffing plan to support the productization of the Road Runner
Broadband Cable Internet Service for international markets.
Contract Senior Technical Writer (Part Time)

Washington Post Newsweek Interactive

(Information Technology and Services industry)

January 1999 — August 1999 (8 months)

(On contract through IIS)
* Developed a user guide and quick reference card documenting Netscape Messenger, Netscape Calendar, and Netscape Directory Server to support a company-wide email migration.
Contract Senior Technical Writer/Analyst

UUNET Worldcom

(Internet industry)

February 1999 — June 1999 (5 months)

Developed user, administrator, and system documentation for UUNET Dial Access Network products. Project lead for establishing documentation templates and style guidelines
Senior Technical Writer/Analyst

SAGA Software

(Computer Software industry)

July 1998 — January 1999 (7 months)

Researched and developed a product-level documentation plan for the development of external and internal technical documentation. Managed development of the company’s first technical documentation
style guide. Worked with R&D leadership to define the major document deliverables of the SDLC.
Freelance Technical Writer/Editor
Will Kelly Technical Communications (Self-employed)

(Self-Employed; Information Technology and Services industry)

June 1995 — September 1998 (3 years 4 months)

• Technical Editor, Teach Yourself Web Publishing with HTML 4.0 in a Week from Sams.net Publishing (5th Edition)
• Technical Editor, Mastering Outlook from Sybex Books.
• Technical Editor, Effective Web Design from Sybex Books.
• Technical Editor, Web By Design from Sybex Books.
• Technical Editor, HTML 4 Unleashed: Professional Reference Edition from Sams.net Publishing.
• Contributing Author, HTML 4 Unleashed: Professional Reference Edition from Sams.net Publishing.
• Technical Editor, Oracle 8 Unleashed from Sams Publishing.
• Technical Editor, Teach Yourself HTML 4 in 24 Hours from Sams.net Publishing.
• Contributing Author, HTML Unleashed from Sams.net Publishing.
• Technical Editor, Teach Yourself Web Publishing with HTML 4 in 14 Days from Sams.net Publishing.
• Technical Editor, Visual InterDev Unleashed from Sams.net Publishing.
• Technical Editor, BackOffice Unleashed from Sams Publishing.
(Windows NT 4.0, Internet Information Server 3.0, and FrontPage97 chapters)
• Technical Editor, Java 1.1 Unleashed from Sams.net Publishing.
• Technical Editor, The Web Designer’s Guide to FrontPage 97 from Hayden Publishing.
• Technical Editor, Debabelizer Pro: The Authorized Edition from Hayden Publishing.
• Technical Writer, Getting Started with the Datavisor. This guide documents the setup and installation of a virtual reality Head Mounted Display Unit. Converted documentation to HTML for posting on the n-Vision corporate Website.
• Technical Editor, The Official Marimba Guide to Bongo from Sams.net Publishing and Marimba, Inc.
• Technical Editor, World Wide Web Unleashed 1997 from Sams.net Publishing.
• Technical Editor, Developing Intranet Applications with Java from Sams.net Publishing.
• Contributing Author, Official Netscape FastTrack Server Book from Netscape Press.
• Technical Editor, Netscape 3 Unleashed from Sams.net Publishing.
• Technical Editor, Netscape 2 Unleashed from Sams.net Publishing.
Contract Technical Writer/Analyst/Web Developer

AT&T

(Public Company; 10,001 or more employees; T; Telecommunications industry)

October 1997 — July 1998 (10 months)

• Publisher to the AT&T Knowledge Management System (KMS/KWEB) providing online documentation to over 4,000 end users of the AT&T Customer Care Platform.
• Web administrator for the AT&T CCP AE&D Intranet serving over 4,000 end users across the country. Managed the overall redesign of a 1,000+ element intranet.
Contract Technical Writer (Part Time)

Concert Communications

(Public Company; Telecommunications industry)

September 1997 — March 1998 (7 months)

(On contract through REALOGIC, Inc)
• Provided technical writing and editing support to the MS-PEST development team onsite at Concert Communications Services. Documentation set included an administration guide, user guide, and Web user guide
Contract Technical Writer

Unisys Corporation

(Information Technology and Services industry)

November 1996 — April 1997 (6 months)

• Technical Writer, SSA IWS/LAN System Documentation. Worked on a team involved in all phases of an agency-wide workstation and server deployment in support of the Social Security Administration
IWS/LAN Contract.
Courseware Developer/Project Manager

HTR, Inc.

(Information Technology and Services industry)

April 1994 — April 1996 (2 years 1 month)

• Managed Publishing Division projects. Duties included coordination of publishing staff, technical resources, project scheduling, quality assurance, and supervision of writers and editors. Interacted with customers throughout product development cycle.
• Lead developer and trainer for HTR’s five-day Internet curriculum including an Internet end user course, World Wide Web course, HTML authoring course, and a business course. Responsible for curriculum development, writing, and technical accuracy of course content.

Will Kelly’s Education

Frostburg State University

B.S. , English , 1986 — 1991

Activities and Societies:

1991 Frostburg State University English Department Colloquium, The Bottom Line, Bittersweet Literary Magazine

Additional Information

Will Kelly’s Interests:

Technical Writing, Requirements Analysis, Technical Architecture Documentation, Deployment Documentation, Project Management, Project Planning, Process Development, Mobile Computing, Smart Phones, Skype, VoIP, Cable Broadband Internet Access, Microsoft SharePoint, IM/Presence, Online Collaboration, Unified Communications