William Spence

Past

Product Support Program Manager at Kyocera Wireless
Manufacturing Supervisor at Kyocera Wireless
Manufacturing Engineering Technician at Kyocera Wireless

Electronic Technician Intermediate at Qualcomm
Electronic Technician at CHULA VISTA TV and HI-FI
CPO Electronic Warfare (SW) at US Navy at US Navy

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Education

University of Phoenix
Southwestern College Chula Vista

Recommended

8 people have recommended William

Connections

131 connections

Industry

Telecommunications

Websites

William Spence’s Summary

Product Support Program Manager, Cellular/Digital Phones
· Managed the new platform introduction (NPI) process from Phase 1 through Phase 5 for 8 platforms with the overall goal of having the service organization ready to repair phones by first customer shipments (FCS), with 100% success.
· Developed Authorized Service Center (ASC) launch plan and schedule by customer requirements.
· Handoff test solutions to Field Engineering Service (FES) team before FCS.
· Coordinated with the technical manual staff and assigned program engineering teams on developing the service manual for all assigned phone models, including test procedures, assembly/disassembly procedures, special instructions, and schematics.
· Coordinated inter-departmental cross-functional teams to focus on the delivery of new product introduction deliverables.
· Communicated issues to management that impact the service organization, such as, program status, engineering issues, production issues, factory issues, and potential field support issues.
· Developed and published overall service product support schedules, plans, and Bill of Material (BOM) of assigned products.
· Interfaced with phone, accessory, and test development engineering teams to negotiate and enforce the inclusion of mechanical, electrical, software and test design requirements.
· Updated service documentation, created Technical Service Bulletins (TSB), Engineering Change Order’s (ECO), and deviations as needed to support service needs.
· Work with Test Engineering (TE) design teams or factory (KWC or ODM) to define fixture and h/w and s/w tools requirements for field.
· Determined any new equipment required at ASC for new technologies or processes.
· Determined software required to support field repair plan.
· Managed sustaining efforts of past phone platforms by coordinating quality and KWC sustaining issues with Service department for manufacturing processes and to prepare service centers to correct issues.

William Spence’s Specialties:

Oracle
Agile
Program Management
Microsoft Project
Excel
Word
Visio
PowerPoint
Supervising

William Spence’s Experience

Product Support Program Manager

Kyocera Wireless

(Public Company; KYO; Telecommunications industry)

June 2004 — March 2009 (4 years 10 months)

Manage new platform introduction (NPI) processes from Phase 1 through Phase 5 for 8 platforms with the overall goal of having the service organization ready to repair phones by first customer shipments (FCS), with 100% success.
Manufacturing Supervisor

Kyocera Wireless

(Public Company; KYO; Telecommunications industry)

June 2001 — June 2004 (3 years 1 month)

Managed the implementation of business plans to ensure the achievement of manufacturing operational and tactical goals.
Developed processes for CCO manufacturing lines to meet goals and objectives i.e. programmed executables to automate many functions on the assembly lines, thus enabling employees to quickly change a line from one product to another, saving down time and adding to production time.
Manufacturing Engineering Technician

Kyocera Wireless

(Public Company; KYO; Telecommunications industry)

June 2000 — June 2001 (1 year 1 month)

Troubleshooting, Repair, Maintenance, Calibration and Correlation of test stations, computer equipment and peripherals.
Electronic Technician Intermediate

Qualcomm

(Public Company; QCOM; Telecommunications industry)

June 1999 — June 2000 (1 year 1 month)

Lead technician at component level troubleshooting and repair of cellular/digital phones.
Electronic Technician

CHULA VISTA TV and HI-FI

(Telecommunications industry)

August 1998 — June 1999 (11 months)

Field component level troubleshooting, repair, and TV/Digital Satellite or surround sound installations.
Field sales of TV/Digital Satellite or surround sound systems.
CPO Electronic Warfare (SW) at US Navy

US Navy

(Telecommunications industry)

February 1974 — August 1998 (24 years 7 months)

Managed the troubleshooting, repair, and maintenance of passive/active RF Electronic Warfare surveillance systems.
Managed development of and coordinated the Quarterly and Monthly Multi-Ship training of Simulated Combat Scenarios for the West Coast.
Managed a Multi-location Computer Network.
PC and network troubleshooting, repair, installation, upgrades.
Instructor in Human Resources Management and Training, Subic Bay, Philippines. and Recruit Company Commander, Great Lakes, Illinois.
Trained Navy and Marine Corp personnel in Leadership and Management, Drug and Alcohol, and Equal Opportunity.
Completed six Companies, 80 personnel each, with Distinction and Honors.