Professional Leader and Problem Solver
San Francisco Bay Area
Professional Leader and Problem Solver
San Francisco Bay Area
I am an adroit leader, manager, problem solver, and people developer with technical skills, project management and process improvement experience, and a business analysis background across a broad spectrum of industries, including retail, technology, financial services and banking, and telecommunications in both Fortune 500 companies and start-ups.
leadership, vision, strategy, problem solving, process improvement, project management, manager, trainer, mentor, operations, finance, analysis, liaison between technical and business units, marketing, creative, CEO, entrepreneur, writer
(Information Technology and Services industry)
January 1996 — Present (14 years )
An Entrepreneurial venture specializing in web design and development, direct marketing, and online sales
(Public Company; 10,001 or more employees; JPM; Banking industry)
April 2004 — July 2009 (5 years 4 months)
Acquired Washington Mutual 2008. WaMu purchased Providian Financial 2005. One of the largest banking and financial services firms in the World
MANAGER, GOVERNANCE
Led internal efforts to improve internal accuracy, efficiency and flow of data throughout the organization. Several successful projects highlight my efforts; I devised a performance management system to monitor key functions, ensured that the enterprise was invoiced appropriately and charged back against the proper internal lines of business, and in general, sought ways to reduce expenses through various invoice management and monitoring techniques. Responsible for various components of a $100 million + annual contract
Measured internal and vendor SLA performance and conformance to regulatory and contractual obligations. Managed and regulated through regular meetings with all stakeholders to track and oversee performance of suppliers and vendors.
Created and implemented a centralized data warehouse and toolset that managed and analyzed vast sums of disparate data. I also led the team that reduced manual processing time by over 90 percent within one year.
(Telecommunications industry)
May 2001 — April 2004 (3 years )
Successfully operated a cross-functional problem resolution team, and resolved a $600k error in billing, significantly enhancing customer retention and lessening regulatory implications.
Performed quality assurance activities that covered reviews, consultations, and audits of software projects and releases.
Resolved critical production billing issues, closing over 50 high-visibility issues over an 18-month period and reduced my open-to-close duration by 32 percent in 2002
Bachelor of Arts , Economics
Masters , Business Administration Technology Management
hiking, fishing, bodybuilding, technology, avid reader of all things, photography, personal finance, business, self-help, politics