Will Fugette
Experienced Contact Center Professional, Consultant and Leader
- Location
- Greater Nashville Area
- Industry
- Consumer Services
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Will Fugette's Overview
- Recommendations
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9 people have recommended Will
- Connections
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479 connections
Will Fugette's Summary
For over 16 years, Will Fugette has established a proven track record for implementing creative and cost effective customer response solutions for Fortune 500 clientele around the world. To be successful, Will works with employees and clients at all levels to break down communication barriers, implementing team based solutions and partnering with clients to develop strategic plans for growth, service delivery and efficiency.
Specialties
Expertise in all areas of response center operations, including but not limited to: automotive, technical support, customer service, sales, telemarketing, HR, Recruiting, IT Operations, P&L management, consulting, proposal writing, business development and financial services.
Will Fugette's Skills & Expertise
- Telemarketing
- Recruiting
- Customer Service
- Sales
- IT Operations
- BPO
- Call Center
- Kaizen Leadership
- Human Resources
- Executive Management
- Executive Coaching
- Quality Assurance
- Quality Management
- Training
- Development & delivery of training
- Client Service Oriented
- Project Managers
- Coaching
- Cost Reduction Strategies
- P&L Responsibility
- Management Consulting
- Data Entry
- Information Management
- Proposal Writing
- Government
- Call Centers
- Service Delivery
- P&L Management
- Call Center Development
- Cross-functional Team Leadership
- Change Management
- Operations Management
- Customer Experience
- Telecommunications
- Process Improvement
- CRM
- Vendor Management
- Program Management
- Outsourcing
- Workforce Management
- Contact Centers
- Customer Satisfaction
- Business Analysis
- Strategic Planning
- Business Development
- Consulting
- Management
- Team Leadership
- Team Building
- Enterprise Software
Will Fugette's Additional Information
- Interests:
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Leadership, Sales, BPO Industry, IT, Communications and Consulting
- Groups and Associations:
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American Teleservices Association, Inc. International Customer Service Association The Association of Call Center Managers The Society of Workforce Planning Professionals
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Contact Will for:
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
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