User experience designer, writer, synthesist
Greater New York City Area
- Current
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- Design Communicator at Liquidnet, Inc
- Principal at Wet Pavement Productions, LLC (Sole Proprietorship)
- Past
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- User Experience Architect at Tribal DDB New York
- Senior Interaction Designer at DIGITAS
- Freelance Writer at Pittsburgh City Paper
- Freelance Writer at MacAddict Magazine
- Freelance Writer at Crain’s New York Business
- Assistant Producer at Xceed, Inc (formerly MercurySeven)
- Education
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- Carnegie Mellon University
- Carnegie Mellon University
- Dalton School
- Fleming School
- Recommended
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15 people have recommended Whitney - Connections
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438
connections
- Industry
- Internet
- Websites
Whitney Hess’s Summary
Currently on the design team at Liquidnet, a global broker that has built the leading electronic marketplace for wholesale stock-trading.
Former clients: Allstate, American Express, Claritin, EarthLink, New York Times, Nexium, Tropicana, United Technologies Corp
Whitney Hess’s Specialties:
Brainstorming, affinity diagramming, persona and scenario creation, paper prototyping, storyboarding, content organization, wireframing, usability testing, heuristic evaluation, functional and presentation specifications
Whitney Hess’s Experience
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Design Communicator
Liquidnet, Inc
(Privately Held; 201-500 employees; Financial Services industry)
January 2007 — Present (1 year 7 months)
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Principal
Wet Pavement Productions, LLC (Sole Proprietorship)
(Sole Proprietorship; 1-10 employees; Internet industry)
August 2005 — Present (3 years)
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User Experience Architect
Tribal DDB New York
(Public Company; 51-200 employees; OMC; Marketing and Advertising industry)
July 2006 — December 2006 (6 months)
Clients: Claritin, EarthLink, Nexium, Tropicana, United Technologies Corp
* Collaborated with creative and technical teams to create superior online experiences that meet brand, business and customer goals for major corporate and consumer web site redesigns
* Developed site maps, work flow diagrams, wireframes, personas and scenarios, use cases, and specifciation documents to communicate functional requirements
* Analyzed existing online experiences through customer experience maps, ecosystem diagrams, and site metrics
* Validated design work through usability testing -
Senior Interaction Designer
DIGITAS
(Public Company; 1001-5000 employees; DTAS; Marketing and Advertising industry)
January 2005 — June 2006 (1 year 6 months)
Clients: American Express, Allstate and New York Times
* Collaborated on cross-functional team to create online experiences
* Advocated for customer's interests while aligning with business objectives and brand attributes
* Designed and documented complete functionality and presentation of the user interface -
Freelance Writer
Pittsburgh City Paper
(Privately Held; 11-50 employees; Newspapers industry)
August 2002 — October 2004 (2 years 3 months)
* Wrote weekly Art Briefs column on local art exhibitions
* Interviewed artists, curators, and other art professionals
* Contributed to Week Link, a best-of-the-week events listing -
Freelance Writer
MacAddict Magazine
(Writing and Editing industry)
February 2001 — April 2003 (2 years 3 months)
* Contributed to Droolworthy and Shareware of the Month sections
* Reviewed high-end electronics and computer peripherals -
Freelance Writer
Crain’s New York Business
(Newspapers industry)
April 2001 — May 2002 (1 year 2 months)
* Contributed to "Gadgets & Gizmos" section
* Reviewed electronic products for business executives -
Assistant Producer
Xceed, Inc (formerly MercurySeven)
(Public Company; 501-1000 employees; Internet industry)
July 1999 — September 1999 (3 months)
* Led production team for phase 1 of Latin American family portal
* Coordinated designers, programmers, and information architects
* Performed quality assurance
Whitney Hess’s Education
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Carnegie Mellon University
Master's, Human-Computer Interaction, 2004 — 2004
Documentation Lead for HCI Masters Project Course, January 2004 – August 2004
* Developed Roadcasting, a revolutionary radio service for a major automotive company with four other HCI Masters students
* Wrote and organized extensive documentation, acted as liaison to course administrative assistant, and managed finances
http://www.roadcasting.org -
Carnegie Mellon University
B.A., Professional Writing and Human-Computer Interaction, August 2000 — May 2004
* Graduated with University Honors
* Professional Writing Commencement Speaker, CMU English Dept Graduation, Student-nominated, May 2004
* Senior Leadership Recognition Award, Faculty-nominated, May 2004
* Mortar Board National College Senior Honor Society, Inducted April 2003
* Dean’s List with High Honors: Fall 2001 through Fall 2004- Activities and Societies:
- Software Developer for Open Learning Initiative, built interactive educational tutors using Flash for Causal and Statistical Reasoning online course, redesigned and maintained the course guest web site; Events Manager and Staff Writer for The Carnegie Pulse, CMU's first online student news source; Staff Writer for FOCUS, faculty and staff newspaper; Member of the Senior Gift Committee for the Alumni Association
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Dalton School
High School, General Education, 1991 — 2000
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Fleming School
Additional Information
Whitney Hess’s Websites:
Whitney Hess’s Groups:
NYC UPA, IxDA, SIGCHI, NY Tech Meetup, NextWeb NY, Web2NewYork
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Interaction Design Association member -
Information Architecture Institute (IAI) member -
BlackBerry Professionals member -
User Experience member -
NextWeb | NY Web 2.0 Meetup member
Whitney Hess’s Honors:
U.S. Patent Pending, Co-inventor of online card search for American Express, 2005
2006 OMMA Award, Content Integration
American Express and Tribeca Film Festival 15-Second Clips
2006 MIXX Award, Gold, Brand Awareness//Positioning
American Express and Tribeca Film Festival 15-Second Clips
Design Interact's Site of the Week
American Express and Tribeca Film Festival 15-Second Clips
October 7, 2006
http://www.designinteract.com/sow/080706/
Whitney Hess’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
