William Helman

Current

• Circulation Assistant, Stacks Manager Rotch Library at MIT

Past

• Operations Supervisor at Borders Books

Education

• Simmons College
• University of Notre Dame

Connections

62 connections

Industry

Libraries

Websites

• My Website
• My Company

William Helman’s Summary

Aspiring webservices librarian, with experience in reference services, instruction and web development. Able to bring an extensive customer service and employee training background to any environment. Particularly interested in leveraging social media, and networks, in libraries.

William Helman’s Specialties:

Aleph (Circulation and Cataloging). User instruction, and reference services in higher education. Standards based HTML and CSS. Web 2.0 and social media for libraries.

William Helman’s Experience

• Circulation Assistant, Stacks Manager Rotch Library

  MIT

  (Educational Institution; Higher Education industry)

  September 2007 — Present (2 years 4 months)

  · Provide excellent service in circulation, basic reference, and referrals
  · Effectively manage student workers to maintain order in the stacks
  · Successfully train student workers to exceed patron expectations
  · Member of RISG and the 2009 New Student Orientation Committee
  · Served on Core Competencies, Reference Statistics, and Reference Vision subgroups. Convener for Reference Public Service Documentation Group
  · Led library-wide training on patron service, including how to work with non-traditional users such as tourists and campus visitors
  · Regular volunteer for system-wide initiatives and events

• Operations Supervisor

  Borders Books

  (Public Company; 10,001 or more employees; BGI; Retail industry)

  May 2005 — September 2007 (2 years 5 months)

  · Coordinate daily schedules to effectively handle high sales volume
  · Responsible for addressing schedule needs for 78 employees
  · In-store auditor to ensure compliance with company BEST practices
  · Develop a successful Loss Prevention plan and train the LP staff and booksellers to
  effectively prevent internal loss and theft
  · Responsible for store physical operations
  · Maintain company standards and best practices

William Helman’s Education

• Simmons College

  MLS , Library and Information Studies , 2007 — 2010 (expected)

  Maintains Twitter feed for NE ASIS&T.

  Activities and Societies:

  NE ASIS&T Student Liaison

• University of Notre Dame

  BA , Philosophy, MIS, Gender Studies , 1994 — 1999

  Designed websites for Department of German Languages and Literature, Office of Student Activities, The Women's Resource Center, The Juggler, and Notre Dame Judo Club. Designed and maintained website for The Notre Dame Review

Additional Information

William Helman’s Websites:

• My Website
• My Company

William Helman’s Interests:

Web 2.0 and social media, web design and usability, urban cycling, indie comics

William Helman’s Groups:

NEASI&T

•    Notre Dame Alumni Network
•    American Society for Information Science & Technology

William Helman’s Honors:

NEASIS&T student chapter member of the year, 2009
NEASIS&T Program Committee Chair, 2010

William Helman’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• expertise requests
• reference requests
• getting back in touch