Scott Davis

Over 18 years experience in support, engineering, and management. Strong leadership abilities and experience in building highly effective, efficient, service-oriented support organizations from the “ground up”. Well established career in management with a proven track record of increasing department efficiency, establishing and improving processes and exceeding customer expectations. I am a professional manager with a strong work ethic and attention to detail, as well as results-oriented leader, and a problem solver with excellent communication skills.

Scott Davis’s Specialties:

• Strategic Resource Management
• Operations Management
• Organizational Leadership
• Customer Care
• Performance Metrics
• Employee Development
• Process Improvement
• Data/Call Center Operations
• Strategic Partnerships
• Influence & Problem Solving
• Creativity/Innovation/Change

Scott Davis’s Experience

Manager, Customer Care Operations

Time Warner Cable

(Public Company; TWC; Telecommunications industry)

June 2001 — March 2009 (7 years 10 months)
Network Engineer

Wayport

(Privately Held; Information Technology and Services industry)

December 1999 — April 2001 (1 year 5 months)
Sr. Test Analyst

Dell Computer Corporation

(Public Company; DELL; Information Technology and Services industry)

November 1998 — December 1999 (1 year 2 months)
Manager, Services Operations

UUNET Technologies

(Public Company; WCOM; Internet industry)

July 1996 — November 1998 (2 years 5 months)
Support Specialist

Dell Computer Corporation

(Public Company; DELL; Information Technology and Services industry)

October 1992 — July 1996 (3 years 10 months)

Scott Davis’s Education

Gonzaga University

M.A. , Organizational Leadership , 2009 — 2011 (expected)
Norwich University

MBA , International Business , 2007 — 2009
Kaplan University

Bachelor of Science , Management , 2005 — 2007
Kaplan University

Associates of Applied Science , Computer Information Systems , 2003 — 2005
J. Frank Dobie High School

1985 — 1989

Additional Information

Scott Davis’s Websites:

Scott Davis’s Interests:

Photography. game theory, behavioral economics, organizational development, supply and demand, socioeconomics, new technology.

Scott Davis’s Groups:

Austin High-Tech and Dell Alumni

Dell Alumni
The Personal MBA Community
Libertarian Party
Austin High-Tech
Telecom Professionals
Walden University
UUNET Alumni
Gmail Users
Cable-TV
Geek Austin
Norwich University Alumni Association
Norwich MBA Alumni
Contact Center Professional
Austin Top Guns
iPhone Group
Call Center Pros
Cloud Computing
Contact Center Operations & Management
Time Warner Cable Alumni
Electronic Frontier Foundation (EFF)
Wayport Alumni
Worldwide Contact Center Professionals - Largest Network for Call Center Professionals
ex-Dell
Balanced Scorecard Group
Professionals with Online Degrees (POD)
Google APPS users
Norwich University School of Graduate Studies Current Students and Alumni Group
The MBA Association
TED: Ideas Worth Spreading
Friends of CATO Institute
Fans of Digsby