
MBA, Experienced Leader of People and Projects
Austin, Texas Area

MBA, Experienced Leader of People and Projects
Austin, Texas Area
Over 18 years experience in support, engineering, and management. Strong leadership abilities and experience in building highly effective, efficient, service-oriented support organizations from the “ground up”. Well established career in management with a proven track record of increasing department efficiency, establishing and improving processes and exceeding customer expectations. I am a professional manager with a strong work ethic and attention to detail, as well as results-oriented leader, and a problem solver with excellent communication skills.
• Strategic Resource Management
• Operations Management
• Organizational Leadership
• Customer Care
• Performance Metrics
• Employee Development
• Process Improvement
• Data/Call Center Operations
• Strategic Partnerships
• Influence & Problem Solving
• Creativity/Innovation/Change
(Public Company; TWC; Telecommunications industry)
June 2001 — March 2009 (7 years 10 months)
(Privately Held; Information Technology and Services industry)
December 1999 — April 2001 (1 year 5 months)
(Public Company; DELL; Information Technology and Services industry)
November 1998 — December 1999 (1 year 2 months)
(Public Company; WCOM; Internet industry)
July 1996 — November 1998 (2 years 5 months)
(Public Company; DELL; Information Technology and Services industry)
October 1992 — July 1996 (3 years 10 months)
M.A. , Organizational Leadership , 2009 — 2011 (expected)
MBA , International Business , 2007 — 2009
Bachelor of Science , Management , 2005 — 2007
Associates of Applied Science , Computer Information Systems , 2003 — 2005
1985 — 1989
Photography. game theory, behavioral economics, organizational development, supply and demand, socioeconomics, new technology.
Austin High-Tech and Dell Alumni