Scott Davis

Current

Manager, Support Operations at Time Warner Cable

Past

Network Engineer at Wayport
Sr. Test Analyst at Dell Computer Corporation
Network Engineer at UUNET Technologies

Support Specialist at Dell Computer Corporation

see less...

1 more...

Education

Norwich University
Kaplan University
Kaplan University

see less...

Recommended

8 people have recommended Scott

Connections

105 connections

Industry

Telecommunications

Websites

Scott Davis’s Summary

Over 15 years experience in support, engineering, and management. Strong leadership abilities and experience in building highly effective, efficient, service-oriented support organizations from the “ground up”. Well established a career in management with a proven track record of increasing department efficiency, establishing and improving processes and exceeding customer expectations. I am a professional manager with a strong work ethic and attention to detail, as well as results-oriented leader, and a problem solver with excellent communication skills.

Scott Davis’s Experience

Manager, Support Operations

Time Warner Cable

(Public Company; 1001-5000 employees; Internet industry)

June 2001 — Present (7 years 2 months)

Responsibilities include directing call center operations and assessing call center requirements to devise, articulate, and implement/manage a call center strategy. Responsible for developing and directing the management of our call center to ensure customer satisfaction, improved call efficiency, low abandonment, and improved employee product knowledge and training.

I implement processes and provide call center organization with strategic and tactical operational direction and establish best practices for service/support initiatives to reach the operational goals and performance metrics.
Network Engineer

Wayport

(Privately Held; 51-200 employees; Internet industry)

December 1999 — April 2001 (1 year 5 months)

Responsible for the successful operation and maintenance of Wayport’s global backbone and network equipment to ensure efficient operation of point-to-point circuits as well as DS3 end-links from hubs in major cities to individual hotel and major airport facilities worldwide, as well as the building of network hubs in major cities in the US.
Sr. Test Analyst

Dell Computer Corporation

(Public Company; 10,001 or more employees; DELL; Information Technology and Services industry)

November 1998 — December 1999 (1 year 2 months)

Primary duties involved performance testing of Dell Power Edge servers and related storage subsystems to established industry benchmarks, beta test of server hardware and its integration into networked environments using multiple operating systems, hardware configurations, and a large suite of test tools.
Network Engineer

UUNET Technologies

(Public Company; 10,001 or more employees; WCOM; Internet industry)

July 1996 — November 1998 (2 years 5 months)

Responsibilities included directing call center operations and assessing call center requirements to devise, articulate, and implement/manage a call center strategy.

Managed group of 8-11 network engineers responsible for monitoring and maintaining thousands of nodes worldwide. Facilitated global software roll-outs and upgrades at regular intervals

Scheduled maintenance windows for system upgrades and emergency maintenance and assisted in the build-out of hub facilities in USA and Europe. Provided overall technical administration, security and support services to enterprise network of Cisco, Unix and Windows NT systems in a 24X7 operating environment.
Support Specialist

Dell Computer Corporation

(Public Company; 10,001 or more employees; DELL; Information Technology and Services industry)

October 1992 — July 1996 (3 years 10 months)

I was responsible for providing technical phone support for customers on operational functions and maintenance of Dell products that included servers, desktops, and notebooks. Also was point of contact for internal escalations from other engineers provided pre-sales support for the sales force. Assisted management with the development of new methods of delivering new product and established product enhancement information to the support center audience via web (Intranet) deployment. Documented all incoming calls in customer database and monitor resolution status.

Scott Davis’s Education

Norwich University

MBA, 2007 — 2009 (expected)
Kaplan University

Bachelor of Science, Management, 2005 — 2007
Kaplan University

Associates of Applied Science, Computer Information Systems, 2003 — 2005