Scott Davis

Scott Davis

Manager, Support Operations / Customer Care at Time Warner Cable Central Texas Divison, Problem Solver, MBA Student.

Austin, Texas Area

Current
  • Manager, Support Operations at Time Warner Cable
Past
  • Network Engineer at Wayport
  • Sr. Test Analyst at Dell Computer Corporation
  • Network Engineer at UUNET Technologies
  • Support Specialist at Dell Computer Corporation
Education
  • Norwich University
  • Kaplan University
  • Kaplan University
Connections
105 connections
Industry
Telecommunications
Websites

Scott Davis’s Summary

Over 15 years experience in support, engineering, and management. Strong leadership abilities and experience in building highly effective, efficient, service-oriented support organizations from the “ground up”. Well established a career in management with a proven track record of increasing department efficiency, establishing and improving processes and exceeding customer expectations. I am a professional manager with a strong work ethic and attention to detail, as well as results-oriented leader, and a problem solver with excellent communication skills.


Scott Davis’s Experience

  • Manager, Support Operations

    Time Warner Cable

    (Public Company; 1001-5000 employees; Internet industry)

    June 2001Present (7 years 2 months)

    Responsibilities include directing call center operations and assessing call center requirements to devise, articulate, and implement/manage a call center strategy. Responsible for developing and directing the management of our call center to ensure customer satisfaction, improved call efficiency, low abandonment, and improved employee product knowledge and training.

    I implement processes and provide call center organization with strategic and tactical operational direction and establish best practices for service/support initiatives to reach the operational goals and performance metrics.

  • Network Engineer

    Wayport

    (Privately Held; 51-200 employees; Internet industry)

    December 1999April 2001 (1 year 5 months)

    Responsible for the successful operation and maintenance of Wayport’s global backbone and network equipment to ensure efficient operation of point-to-point circuits as well as DS3 end-links from hubs in major cities to individual hotel and major airport facilities worldwide, as well as the building of network hubs in major cities in the US.

  • Sr. Test Analyst

    Dell Computer Corporation

    (Public Company; 10,001 or more employees; DELL; Information Technology and Services industry)

    November 1998December 1999 (1 year 2 months)

    Primary duties involved performance testing of Dell Power Edge servers and related storage subsystems to established industry benchmarks, beta test of server hardware and its integration into networked environments using multiple operating systems, hardware configurations, and a large suite of test tools.

  • Network Engineer

    UUNET Technologies

    (Public Company; 10,001 or more employees; WCOM; Internet industry)

    July 1996November 1998 (2 years 5 months)

    Responsibilities included directing call center operations and assessing call center requirements to devise, articulate, and implement/manage a call center strategy.

    Managed group of 8-11 network engineers responsible for monitoring and maintaining thousands of nodes worldwide. Facilitated global software roll-outs and upgrades at regular intervals

    Scheduled maintenance windows for system upgrades and emergency maintenance and assisted in the build-out of hub facilities in USA and Europe. Provided overall technical administration, security and support services to enterprise network of Cisco, Unix and Windows NT systems in a 24X7 operating environment.

  • Support Specialist

    Dell Computer Corporation

    (Public Company; 10,001 or more employees; DELL; Information Technology and Services industry)

    October 1992July 1996 (3 years 10 months)

    I was responsible for providing technical phone support for customers on operational functions and maintenance of Dell products that included servers, desktops, and notebooks. Also was point of contact for internal escalations from other engineers provided pre-sales support for the sales force. Assisted management with the development of new methods of delivering new product and established product enhancement information to the support center audience via web (Intranet) deployment. Documented all incoming calls in customer database and monitor resolution status.


Scott Davis’s Education

  • Norwich University

    MBA, 20072009 (expected)

  • Kaplan University

    Bachelor of Science, Management, 20052007

  • Kaplan University

    Associates of Applied Science, Computer Information Systems, 20032005


Additional Information

Scott Davis’s Websites:

Scott Davis’s Interests:

Photography. game theory, behavioral economics, organizational development, supply and demand, socioeconomics, new technology.

Scott Davis’s Groups:

Austin High-Tech and Dell Alumni

  •    Dell Alumni member
  •    Austin High-Tech member
  •    Telecom Professionals member
  •    UUNET Alumni member
  •    Cable-TV member
  •    Geek Austin member
  •    Contact Center Professional member
  •    Austin Top Guns member
  •    Kaplan University Alum member
  •    Time Warner Cable Alumni member
  •    Norwich University member
  •    Wayport Alumni member
  •    North American Call Center Professionals member

Scott Davis’s Contact Settings

Interested In:

  • career opportunities
  • consulting offers
  • new ventures
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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