Wendy Bost

Customer Experience Management

Location
Kansas City, Missouri Area
Industry
Retail

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Wendy Bost's Overview

Current
Past
Education
Connections

260 connections

Wendy Bost's Summary

Results-driven professional with over 16 years of proven success in Communications, Project Management/Process Improvement, and Operations Management.

Experience includes creating, developing, and managing processes/programs from inception to execution, strategically developing and managing operations, communications, and training plans to ensure proper execution, and efficiently and effectively leading teams to respond to internal and external customers.

Wendy Bost's Experience

Customer Experience Management

Hallmark Cards

Privately Held; 5001-10,000 employees; Consumer Goods industry

August 2011Present (3 years 2 months) Kansas City, Missouri Area

Store Operations Project Management

Hallmark Cards

Privately Held; 5001-10,000 employees; Consumer Goods industry

November 2010August 2011 (10 months) Kansas City, Missouri Area

Advanced Project Manager—Special Assignment

Hallmark Cards

Privately Held; 5001-10,000 employees; Consumer Goods industry

May 2010November 2010 (7 months)

Communications Development Manager

Hallmark Cards

Privately Held; 5001-10,000 employees; Consumer Goods industry

January 2007May 2010 (3 years 5 months)

Communications Strategist

Hallmark Cards

Privately Held; 5001-10,000 employees; Consumer Goods industry

2005January 2007 (2 years)

Communications Coordinator

Hallmark Cards

Privately Held; 5001-10,000 employees; Consumer Goods industry

20032005 (2 years)

Communications Administrator

Hallmark Cards

Privately Held; 5001-10,000 employees; Consumer Goods industry

20012003 (2 years)

Sales Administrator - Emerging Channel Sales

Hallmark Cards

Privately Held; 5001-10,000 employees; Consumer Goods industry

19992001 (2 years)

Publications

National Collegiate Athletic Association (NCAA)

1996May 1998 (2 years) Overland Park, KS

Wendy Bost's Organizations

  • International Association of Business Communicators (IABC)

  • Customer Experience Professionals Association (CXPA)

    • August 2014 to Present

Wendy Bost's Courses

  • Customer Experience Management

    Hallmark Cards

    • Customer Experience Management Certification

Wendy Bost's Skills & Expertise

  1. Oral and Written Communications
  2. Project Planning
  3. Retail
  4. Management
  5. Customer Service
  6. Process Improvement
  7. Public Speaking
  8. Team Building
  9. Leadership
  10. Sales
  11. Cross-functional Team Leadership
  12. Training
  13. Customer Experience
  14. Project Management
  15. Operations Management
  16. Inventory Management

Wendy Bost's Education

MidAmerica Nazarene University

BA, Management and Human Relations

20042005

Calvary Bible College and Theological Seminary

AA, Youth Ministry

19931995

Focuses within this curriculum were: oral presentation, communications, teaching, and counseling.

Wendy Bost's Additional Information

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  • career opportunities
  • consulting offers
  • job inquiries
  • expertise requests
  • reference requests
  • getting back in touch

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