Benjamin Arnold

Current
  • Computer Support Specialist at University of Northern Iowa
Past
  • Help Desk Team Lead at University of Iowa
  • Help Desk Consultant at The University of Iowa
  • Help Desk Student Consultant at The University of Iowa
  • Computer Technician at National Manufacturing
Education
  • University of Iowa
Connections
65 connections
Industry
Information Technology and Services
Websites

Benjamin Arnold’s Summary

I've had almost ten years of experience providing technical support for various software and platforms. Most recently, I've been working as a a support center team lead. I've really learned a lot about support center technologies (incident tracking, quality of service, knowledge management, ACD phone systems, etc) and the Information Technology Infrastructure Library (ITIL). I'm always excited to be learning new things and working on challenging projects.

I want to continue learning about new software and systems while simultanesously having the opportunity to contribute to a dynamic Information Technology organization.

Benjamin Arnold’s Specialties:

Windows XP, 2003, Vista, Mac OS X, workstation management, imaging/deployment, web design/development, technical writing


Benjamin Arnold’s Experience

  • Computer Support Specialist

    University of Northern Iowa

    (Educational Institution; 1001-5000 employees; Higher Education industry)

    May 2008Present (5 months)

    I currently work for the University of Northern Iowa in their Computer Consulting Center. We provide general computer support to the UNI community including students, faculty, staff, and affiliates.

  • Help Desk Team Lead

    University of Iowa

    (Educational Institution; 10,001 or more employees; Higher Education industry)

    March 2007May 2008 (1 year 3 months)

    On top of providing front-line support for the University of Iowa community, I also managed a team of three Help Desk consultants who did the same. Add in project work and teams and committees and I was one busy person!

  • Help Desk Consultant

    The University of Iowa

    (Educational Institution; 10,001 or more employees; Information Technology and Services industry)

    June 2005March 2007 (1 year 10 months)

  • Help Desk Student Consultant

    The University of Iowa

    (Educational Institution; 10,001 or more employees; Information Technology and Services industry)

    February 2002June 2005 (3 years 5 months)

  • Computer Technician

    National Manufacturing

    (Information Technology and Services industry)

    19992002 (3 years)


Benjamin Arnold’s Education

  • University of Iowa

    BA, History, 20002004

    Minor in Business Administration


Additional Information

Benjamin Arnold’s Websites:


Benjamin Arnold’s Contact Settings

Interested In:

  • career opportunities
  • consulting offers
  • new ventures
  • job inquiries
  • expertise requests
  • reference requests
  • getting back in touch

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