Computer Support Specialist
Waterloo, Iowa Area
- Current
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- SCC Manager/Computer Consultant at University of Northern Iowa
- Past
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- Computer Consultant at University of Northern Iowa
- Help Desk Team Lead at University of Iowa
- Help Desk Consultant at The University of Iowa
- Help Desk Student Consultant at The University of Iowa
- Computer Technician at National Manufacturing
- Education
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- University of Iowa
- Recommended
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1 person has recommended Benjamin - Connections
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77
connections
- Industry
- Information Technology and Services
- Websites
Benjamin Arnold’s Summary
I've had almost ten years of experience providing technical support for various software and platforms. Most recently, I've been working as a a support center team lead. I've really learned a lot about support center technologies (incident tracking, quality of service, knowledge management, ACD phone systems, etc) and the Information Technology Infrastructure Library (ITIL). I'm always excited to be learning new things and working on challenging projects.
I want to continue learning about new software and systems while simultanesously having the opportunity to contribute to a dynamic Information Technology organization.
Benjamin Arnold’s Specialties:
Windows XP, 2003, Vista, Mac OS X, workstation management, imaging/deployment, web design/development, technical writing
Benjamin Arnold’s Experience
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SCC Manager/Computer Consultant
University of Northern Iowa
(Educational Institution; Higher Education industry)
February 2009 — Present (6 months)
I work for the University of Northern Iowa. I manage their computer labs, or "Student Computer Centers" (SCCs). We're a Windows dominated environment and I work with Symantec Ghost, Group Policy, and soon, Systems Center Configuration Manager to keep on top of the computer labs.
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Computer Consultant
University of Northern Iowa
(Educational Institution; Higher Education industry)
May 2008 — February 2009 (10 months)
I worked at the Computer Consulting Center for the University of Northern Iowa. I worked on their student employee training program, developing technical documentation for end users and for internal use, and provided front line tech support to the University of Northern Iowa community.
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Help Desk Team Lead
University of Iowa
(Educational Institution; 10,001 or more employees; Higher Education industry)
March 2007 — May 2008 (1 year 3 months)
On top of providing front-line support for the University of Iowa community, I also managed a team of three Help Desk consultants who did the same. Add in project work and teams and committees and I was one busy person!
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Help Desk Consultant
The University of Iowa
(Educational Institution; 10,001 or more employees; Information Technology and Services industry)
June 2005 — March 2007 (1 year 10 months)
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Help Desk Student Consultant
The University of Iowa
(Educational Institution; 10,001 or more employees; Information Technology and Services industry)
February 2002 — June 2005 (3 years 5 months)
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Computer Technician
National Manufacturing
(Information Technology and Services industry)
1999 — 2002 (3 years)
Benjamin Arnold’s Education
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University of Iowa
BA , History , 2000 — 2004
Minor in Business Administration
Benjamin Arnold’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- reference requests
- getting back in touch
