Bill Post

Current

• Project Manager at HighPoint Solutions

Past

• Project Manager at Gateway Ticketing Systems
• Network Account Manager - Problem Resolution Center at Pfizer
• Infrastructure and Technology Project Leader at Dendrite

• Project Management Liaison for the Pfizer Client Support Team at Dendrite
• Communications & Data Analyst at Cornet

see less...

2 more...

Education

• Northampton Community College

Recommended

5 people have recommended Bill

Connections

216 connections

Industry

Information Technology and Services

Bill Post’s Summary

To obtain a position with a progressive company that will allow me to better utilize my talents and current education. I excel in team environments, operate well under pressure, inspire others to work at their best and strive to optimize my performance to meet the challenge of an ever-changing economy.

Bill Post’s Specialties:

- Project Management experience relating to software implementation
- Extensive Customer Service
- Network Administration for leading pharmaceutical corporations
- Exchange Administrator
- New Media Design
- Multi-Platform knowledge - IBM Compatible, Macintosh, Linux, Unix, and AS400
- Meeting planning and delegation responibilities
-

Bill Post’s Experience

• Project Manager

  HighPoint Solutions

  (Privately Held; 201-500 employees; Information Technology and Services industry)

  October 2008 — Present (1 year 3 months)

  Project Manager working with Fortune 500 Pharmaceutical Clients. Engaged in projects relating to IT Infrastructure.

• Project Manager

  Gateway Ticketing Systems

  (Privately Held; 51-200 employees; Computer Software industry)

  August 2007 — October 2008 (1 year 3 months)

  • Managing a project from the point of client commitment to purchase the system until the system goes live or all project related items are delivered in full; this includes:
  • Scheduling and confirming all third-party related training/support visits.
  • Controling the scope of Gateway’s role within the project.
  • Managing all Gateway and client personnel in the coordination of the project.
  • Ensuring customer’s satisfaction
  • Completing site surveys to analyze client requirements, such as networking, power, cabinetry, and operational/business needs.
  • Communicating and logging all client communications/visits via documentation such that the client can be supported by in house staff as well as maintaining frequent contact with the office during travels.
  • Managing multiple projects
  • Assisting finance in invoice collections as they relate to areas of the project.
  • Generating Press Releases regarding the project delivery.

• Network Account Manager - Problem Resolution Center

  Pfizer

  (Public Company; 10,001 or more employees; Information Technology and Services industry)

  October 2006 — August 2007 (11 months)

  • Creation and maintenance of AD & MS Exchange accounts
  • Migration of user accounts across domains or OUs
  • Creating / Modifying / Hiding Exchange mailboxes and Distribution Lists on Exchange 5.5 and 2003
  • Creation and maintenance of network file shares on Application, File, and NAS Servers
  • Creation and maintenance of Global, Local, and Universal security groups for all Pfizer global locations
  • Granted permissions to network file shares utilizing tools such as Computer Management Console, Hyena, and file manager.
  • Creation, maintenance and troubleshooting of RightFax accounts
  • CITRIX MetaFrame Presentation Server support
  • Increasing and decreasing the storage limits of network shares using quota manager
  • Remote application installation and support via MS NetMeeting, PC Anywhere, and VNC
  • Direct client interaction with Pfizer colleagues to resolve escalated issues from the Help Center, Application Support, Subject Matter Experts, and Operations Teams.

• Infrastructure and Technology Project Leader

  Dendrite

  (Public Company; 1001-5000 employees; DRTE; Information Technology and Services industry)

  October 2005 — October 2006 (1 year 1 month)

  • Proven ability to lead small teams, manage difficult clients, and embrace challenging projects with a positive attitude
  • Managed a team of 10 colleagues that were assigned to numerous projects and reporting assignments
  • Maintained all hardware and software configurations for all employees on the Pfizer Client Team including inventory control
  • Managed projects that were to be implemented to the Pfizer Client Team with MS Project
  o Web reporting portal
  o Hardware request system
  o Web chat interface for CSC to support remote clients
  • Managed account requests for the Pfizer Customer Support Center
  o Active Directory & MS Exchange Accounts
  o Voice Mail
  o Application access
  • Collected assigned equipment and deactivated all user accounts at time of termination of employees
  • Wrote SOP’s and updated as needed.

• Project Management Liaison for the Pfizer Client Support Team

  Dendrite

  (Public Company; 1001-5000 employees; DRTE; Information Technology and Services industry)

  August 2004 — October 2005 (1 year 3 months)

  • Evaluated applications, equipment, and policies that would impact the Pfizer Sales Force.
  • Worked side by side with the Project Management Organization to create Customer Support Center milestones and tasks based off of a project plan.
  • Completion of curriculum, user guides, quick reference cards, and certification exams that would be used to train the CSC for upcoming projects
  • Delivered training to over 150 CSRs
  • Compiled Daily, Weekly, & Monthly Crystal Reports at the request of client during Pilot phase and after Rollout.
  • Received daily escalations from the Customer Service center, the CSC would escalate issues that would need immediate attention, if not able to resolve the issue, it would then be escalated to the Client/Vendor.
  • Worked seamlessly with other client teams such as Project Management, Development, Data Management and other key departments of our Client Team in order to obtain the information necessary to resolve issues or for training needs.

• Communications & Data Analyst

  Cornet

  (Privately Held; 501-1000 employees; Information Technology and Services industry)

  August 1998 — May 2002 (3 years 10 months)

  • Administered 15 client networks for approximately 10,000 users
  • Assigned work objects to client using Connect Remote 4.0 communications software
  • Assigned work objects to client using proprietary communications software.
  • Created and maintained user network accounts with MS Exchange 5.5, Win NT Server 4.0, and Windows 2000 Server
  • Resolved escalated client communication problems.
  • Wrote procedure documentation for new and current processes.

Bill Post’s Education

• Northampton Community College

  1998 — 2002

Bill Post’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch