Customer support at ACS
Greater Salt Lake City Area
Customer support at ACS
Greater Salt Lake City Area
IT professional with broad-based experience in supervising, coaching and managing technology teams within the health insurance industry. Background includes providing effective computer and telecom support and maintenance for administrative and call center environments with minimal interruption to business operations. Recognized for excellent interpersonal skills and the ability to communicate with technical and non-technical staff.
Building strong groups from diverse members.
Strong ability to communicate with technical and non-technical staff
(Public Company; ACS; Information Technology and Services industry)
January 2009 — Present (1 year )
Forest Service support
(Information Technology and Services industry)
January 2008 — January 2009 (1 year 1 month)
(Non-Profit; 5001-10,000 employees; Insurance industry)
January 2007 — December 2007 (1 year )
Set up and tested Job Control Language procedures to test claims system in multiple test environments. Monitored test runs and procedures.
(Non-Profit; 5001-10,000 employees; Insurance industry)
January 2002 — December 2006 (5 years )
Supervised nine-member team of infrastructure specialists based in two states, responsible for PC troubleshooting, PC deployment, cabling and telecommunications troubleshooting and deployment.
(Non-Profit; 1001-5000 employees; Insurance industry)
January 2000 — January 2002 (2 years 1 month)
Supervised staff of 7; network engineers, network systems specialists, telecommunications analyst and telecommunications technician.
(Privately Held; 5001-10,000 employees; Insurance industry)
January 1999 — July 2000 (1 year 7 months)
1967 — 1969
BS , Psychology
New Technology, Home Networking, Gardening, Biking, Enabling others to meet and exceed their goals
BlueCross BlueShield Network Advisory Group
Toplinked.com
Inviteswelcome.com
GroupLinked.com, LDSConnected, LI open Networkers, My Linking Power
Sandy Networking Group
Past vice-chair and Chair of BlueCross BlueShield Network Advisory Group