Head of Multi-Channel Experience at LBi
United Kingdom
Head of Multi-Channel Experience at LBi
United Kingdom
Core Skills:
- Multi-channel user experience
- Design management and creative practices / techniques
- User centered design
- Brand strategy
- Inclusive design & Accessibility
- Social networking and community propositions
- Search / location / mapping services
- Team collaboration / working /delivery methodologies
- Conducting and leveraging user research into the design process
Currently Head of Multi-Channel Experience at LBi London, conceiving and creating coherent, experience offerings and digital services for deployment to multiple channels. Digital and physical.
I make it my chief aim to foster a creative and innovative culture with a team geared towards high levels of motivation and subsequently dedication to the best and most original ideas.
I pride myself on design process and ideation techniques and I'm always seeking to develop and reinvent what I do and I actively encourage mistake making. I operate an open approach to leadership and always seek to find opportunities for myself and my team to learn from each other. I'm keen on knowledge sharing and progressive working. I do this because I believe in enjoying the role and working with my teams and clients.
My Clients:
Orange, HMV, London 2012, Multimap, ITN, Vodafone, BT, British Airways, Yell, NHS, Allen & Overy, BBC, Times Educational Supplement.
Experience design, service design, brand strategy, user centered design, interaction design, emotional ergonomics, inclusive design, accessibility, web 2.0, social networks, community propositions, mapping, location based services, search, mobile, collaboration techniques, design management, user research.
(Public Company; 1001-5000 employees; Design industry)
May 2008 — Present (6 months)
(Public Company; 1001-5000 employees; Design industry)
June 2005 — Present (3 years 5 months)
Formerly Framfab and Oyster.
(Privately Held; 201-500 employees; Online Media industry)
June 2004 — June 2005 (1 year 1 month)
(Privately Held; 1001-5000 employees; Management Consulting industry)
October 2003 — June 2004 (9 months)
Worked as a new media specialist within the Information Systems practice of PA Consulting. Worked with the NHS, News International, NTL, BT and British Airways on a variety of user experience and design management issues.
(Public Company; 1001-5000 employees; Online Media industry)
September 1998 — October 2003 (5 years 2 months)
Lead Designer for Yell's New Media Division. Working on all aspects of brand and experience for Yell.com, Yell WAP and iDTV. Projects include search (obviously), proximity based searching, personalisation, ecommerce and account services. During my time I was Lead Designer during a major brand refresh for Yell across the business and led the user experience when re-building the directory search platform and underlying databases.
MA, Design Management & Branding Strategy, 2001 — 2005
B.Sc, Product Design, September 1994 — July 1998
I'm a novice but avid bass player. I run lots, including 10k and half-marathons. I love taking photographs and I also count snowboarding as a sport I like to do as often as possible. I love cooking, provided I've planned for it and always seem to have 'home projects' on the go. I'm in the pursuit of that fine balance between work and life and would like to live back near the sea. Most of all, I like to spend time with my family.
Association for Computing Machinery (ACM) SIG-CHI,