Warren Hutchinson

Current

Experience Director at Universal Music Group

Past

Head of Multi-Channel Experience at LBi
User Experience Director at LBi
Senior Experience Architect at Oyster

New media consultant at PA Consulting
Lead Interaction Designer at Yell

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Education

Brunel University

Recommended

9 people have recommended Warren

Connections

334 connections

Industry

Internet

Warren Hutchinson’s Summary

Now at Universal Music in London bridging the gap between it's labels, it's artists and the all important audience, through all things digital and multichannel.

The role involves working across Universal's repertoire, artists and labels working collaboratively to conceive, create and optimise cross-channel customer experience and digital services.

Core Skills:

- Multi-channel user experience
- Design thinking
- Service design
- User centered design practice
- Brand strategy
- Data Portability
- Design management and creative practices / techniques
- Team collaboration / working /delivery methodologies

When agencyside, Some of my clients:
Orange, HMV, London 2012 Olympic Committee , Multimap, Etihad Airways, ITN, Vodafone, BT, British Airways, Yell, NHS, Allen & Overy and the BBC.

Warren Hutchinson’s Specialties:

Experience design, service design, brand strategy, user centered design, customer experience, Multi-channel, multichannel, interaction design, emotional ergonomics, inclusive design, accessibility, web 2.0, music 2.0, social networks, community propositions, mapping, location based services, search, mobile, kiosk, gaming, collaboration techniques, design management, user research.

Warren Hutchinson’s Experience

Experience Director

Universal Music Group

(Public Company; V; Music industry)

January 2009 — Present (11 months)

Bridging the gap between Universal Music, it's labels, it's artists, and the all important audience through all things digital and multichannel.

After 5 years in agencyland, I'm beginning a new chapter at Universal Music to take on the incredible challenge facing the music industry right now.
Head of Multi-Channel Experience

LBi

(Public Company; 1001-5000 employees; LBI; Internet industry)

May 2008 — January 2009 (9 months)
User Experience Director

LBi

(Public Company; 1001-5000 employees; LBI; Internet industry)

June 2005 — May 2008 (3 years )

Formerly Framfab and Oyster.
Senior Experience Architect

Oyster

(Privately Held; 201-500 employees; Online Media industry)

June 2004 — June 2005 (1 year 1 month)
New media consultant

PA Consulting

(Privately Held; 1001-5000 employees; Management Consulting industry)

October 2003 — June 2004 (9 months)

Worked as a new media specialist within the Information Systems practice of PA Consulting. Worked with the NHS, News International, NTL, BT and British Airways on a variety of user experience and design management issues.
Lead Interaction Designer

Yell

(Public Company; 1001-5000 employees; Online Media industry)

September 1998 — October 2003 (5 years 2 months)

Lead Designer for Yell's New Media Division. Working on all aspects of brand and experience for Yell.com, Yell WAP and iDTV. Projects include search (obviously), proximity based searching, personalisation, ecommerce and account services. During my time I was Lead Designer during a major brand refresh for Yell across the business and led the user experience when re-building the directory search platform and underlying databases.

Warren Hutchinson’s Education

Brunel University

B.Sc , Product Design , September 1994 — July 1998

Activities and Societies:

Ergonomics, Product Styling, Design processes & techniques, Model making, Design for sunability, Electronic Engineering, Mechanical Engineering,

Additional Information

Warren Hutchinson’s Interests:

Apart from my interest in design and it's impact on our lives I love my music and sport. I'm a novice but avid bass player, and I love to collect vinyl. I also run lots, including 10k and half-marathons and I'm currently training for a marathon. I'm also a hobbyist photographer favouring reportage in style and philosophy, I'm in the pursuit of that fine balance between work and life and would love to live back near the sea. Most of all, I like to spend time with my family.